Om Dobariya

Om Dobariya, Akhil Kumar

The use of Large Language Models (LLMs) is proliferating, yet their performance is observed to vary based on prompting styles and tones. In this study, we investigate both whether and how tonal variations in prompts lead to disparate LLM accuracy for objective multiple-choice questions. We use two datasets: a 50-base question dataset with five tone variants and a 570-base question MMLU subset spanning 57 subjects with seven tone variants. Experiments were conducted to evaluate the performance of four cost-efficient, popular LLMs: ChatGPT-4o, ChatGPT-5-nano, Gemini 2.5 Flash, and Gemini 2.5 Flash Lite. Across models, tonal effects are systematic but highly model-dependent. Some models show small, yet statistically significant, shifts, while others exhibit large accuracy swings across tones. Further, we identify subject-level differences in tone sensitivity and present a routing framework to explain how tones may attune internal reasoning modes. Our findings caution users against assuming tone-robust reliability in LLM deployments.

Akhil Kumar, Jianliang Leon Zhao, Om Dobariya

In this paper, we report our experience with several LLMs for their ability to understand a process model in an interactive, conversational style, find syntactical and logical errors in it, and reason with it in depth through a natural language (NL) interface. Our findings show that a vanilla, untrained LLM like ChatGPT (model o3) in a zero-shot setting is effective in understanding BPMN process models from images and answering queries about them intelligently at syntactic, logic, and semantic levels of depth. Further, different LLMs vary in performance in terms of their accuracy and effectiveness. Nevertheless, our empirical analysis shows that LLMs can play a valuable role as assistants for business process designers and users. We also study the LLM's "thought process" and ability to perform deeper reasoning in the context of process analysis and optimization. We find that the LLMs seem to exhibit anthropomorphic properties.

Om Dobariya, Akhil Kumar

The wording of natural language prompts has been shown to influence the performance of large language models (LLMs), yet the role of politeness and tone remains underexplored. In this study, we investigate how varying levels of prompt politeness affect model accuracy on multiple-choice questions. We created a dataset of 50 base questions spanning mathematics, science, and history, each rewritten into five tone variants: Very Polite, Polite, Neutral, Rude, and Very Rude, yielding 250 unique prompts. Using ChatGPT 4o, we evaluated responses across these conditions and applied paired sample t-tests to assess statistical significance. Contrary to expectations, impolite prompts consistently outperformed polite ones, with accuracy ranging from 80.8% for Very Polite prompts to 84.8% for Very Rude prompts. These findings differ from earlier studies that associated rudeness with poorer outcomes, suggesting that newer LLMs may respond differently to tonal variation. Our results highlight the importance of studying pragmatic aspects of prompting and raise broader questions about the social dimensions of human-AI interaction.