Chantale Lauer

Chantale Lauer, Peter Pfeiffer, Alexander Rombach et al.

The creation of Business Process Model and Notation (BPMN) models is a complex and time-consuming task requiring both domain knowledge and proficiency in modeling conventions. Recent advances in large language models (LLMs) have significantly expanded the possibilities for generating BPMN models directly from natural language, building upon earlier text-to-process methods with enhanced capabilities in handling complex descriptions. However, there is a lack of systematic evaluations of LLM-generated process models. Current efforts either use LLM-as-a-judge approaches or do not consider established dimensions of model quality. To this end, we introduce BEF4LLM, a novel LLM evaluation framework comprising four perspectives: syntactic quality, pragmatic quality, semantic quality, and validity. Using BEF4LLM, we conduct a comprehensive analysis of open-source LLMs and benchmark their performance against human modeling experts. Results indicate that LLMs excel in syntactic and pragmatic quality, while humans outperform in semantic aspects; however, the differences in scores are relatively modest, highlighting LLMs' competitive potential despite challenges in validity and semantic quality. The insights highlight current strengths and limitations of using LLMs for BPMN modeling and guide future model development and fine-tuning. Addressing these areas is essential for advancing the practical deployment of LLMs in business process modeling.

Alexander Rombach, Chantale Lauer, Nijat Mehdiyev

Large language models (LLMs) can generate BPMN process models from natural-language descriptions, yet supervised fine-tuning (SFT) limits their output quality to the patterns present in the training data. Reinforcement learning (RL) can optimize beyond this ceiling using external quality measures, but how the reward function should be designed when quality is multi-dimensional remains unexplored. We present a systematic investigation of reward function design for RL-based process model generation, training two LLM families (Llama~3.1 8B, Qwen~2.5 14B) under 48 configurations using Group Sequence Policy Optimization with rewards derived from an automated evaluation framework comprising 38 metrics across syntactic, pragmatic, and semantic quality. Three findings emerge. First, RL significantly improves pragmatic and syntactic quality while preserving semantic fidelity, reducing output variability by more than sixfold. Second, equal reward weighting consistently outperforms targeted weighting: emphasizing a specific dimension fails to improve it and can collapse the model into a low-quality mode. Third, design choices interact with model architecture in non-trivial ways: the invalidity penalty is essential for one model but irrelevant for the other, and SFT initialization is indispensable for one architecture but counterproductive for another. These results demonstrate that reward composition is a primary determinant of optimization outcomes, with effects as large as the decision to apply RL itself. The findings generalize to any structured generation task where quality is assessed along multiple automated dimensions. We release our implementation and experimental code at https://github.com/chlauer99/RL_for_process_modeling.

Alexander Rombach, Chantale Lauer, Nijat Mehdiyev

LLM-based agents are entering regulated industries where they automate judgment intensive quality management processes. We argue that symbolic structures already embedded in these domains, including regulations, typed process models, and compliance constraints, should be treated not merely as external monitoring mechanisms but as core architectural components that shape the agent's decision-making and behavior. We propose compliance-by-construction as a complementary paradigm to guardrail-based monitoring: a structural foundation that prevents control-flow violations, while guardrails remain essential for catching semantic errors. We identify a structured set of neuro-symbolic research challenges on foundational and capability level and show that addressing them jointly enables compliance-by-construction. We call on the neuro-symbolic community to engage with regulated process automation as a high impact research domain.

Chantale Lauer, Peter Pfeiffer, Nijat Mehdiyev

Integrating Large Language Models (LLMs) into business process management tools promises to democratize Business Process Model and Notation (BPMN) modeling for non-experts. While automated frameworks assess syntactic and semantic quality, they miss human factors like trust, usability, and professional alignment. We conducted a mixed-methods evaluation of our proposed solution, an LLM-powered BPMN copilot, with five process modeling experts using focus groups and standardized questionnaires. Our findings reveal a critical tension between acceptable perceived usability (mean CUQ score: 67.2/100) and notably lower trust (mean score: 48.8\%), with reliability rated as the most critical concern (M=1.8/5). Furthermore, we identified output-quality issues, prompting difficulties, and a need for the LLM to ask more in-depth clarifying questions about the process. We envision five use cases ranging from domain-expert support to enterprise quality assurance. We demonstrate the necessity of human-centered evaluation complementing automated benchmarking for LLM modeling agents.