Amin Beheshti

Saleh Afzoon, MohammadHossein Ahmadi, Usman Naseem et al.

Personalization and contextual coherence are two essential components in building effective persona-grounded dialogue systems. These aspects play a crucial role in enhancing user engagement and ensuring responses are more relevant and consistent with user identity. However, recent studies indicate that open-source large language models (LLMs) continue to struggle to generate responses that are both contextually grounded and aligned with persona cues, despite exhibiting strong general conversational abilities like fluency and naturalness. We present PersoDPO, a scalable preference optimisation framework that uses supervision signals from automatic evaluations of responses generated by both closed-source and open-source LLMs to fine-tune dialogue models. The framework integrates evaluation metrics targeting coherence and personalization, along with a length-format compliance feature to promote instruction adherence. These signals are combined to automatically construct high-quality preference pairs without manual annotation, enabling a scalable and reproducible training pipeline. Experiments on the FoCus dataset show that an open-source language model fine-tuned with the PersoDPO framework consistently outperforms strong open-source baselines and a standard Direct Preference Optimization (DPO) variant across multiple evaluation dimensions.

Saleh Afzoon, Amin Beheshti, Usman Naseem

Understanding and classifying user personas is critical for delivering effective personalization. While persona information offers valuable insights, its full potential is realized only when contextualized, linking user characteristics with situational context to enable more precise and meaningful service provision. Existing systems often treat persona and context as separate inputs, limiting their ability to generate nuanced, adaptive interactions. To address this gap, we present PersoPilot, an agentic AI-Copilot that integrates persona understanding with contextual analysis to support both end users and analysts. End users interact through a transparent, explainable chat interface, where they can express preferences in natural language, request recommendations, and receive information tailored to their immediate task. On the analyst side, PersoPilot delivers a transparent, reasoning-powered labeling assistant, integrated with an active learning-driven classification process that adapts over time with new labeled data. This feedback loop enables targeted service recommendations and adaptive personalization, bridging the gap between raw persona data and actionable, context-aware insights. As an adaptable framework, PersoPilot is applicable to a broad range of service personalization scenarios.