Shreya Chappidi

Riccardo Fogliato, Shreya Chappidi, Matthew Lungren et al.

Details of the designs and mechanisms in support of human-AI collaboration must be considered in the real-world fielding of AI technologies. A critical aspect of interaction design for AI-assisted human decision making are policies about the display and sequencing of AI inferences within larger decision-making workflows. We have a poor understanding of the influences of making AI inferences available before versus after human review of a diagnostic task at hand. We explore the effects of providing AI assistance at the start of a diagnostic session in radiology versus after the radiologist has made a provisional decision. We conducted a user study where 19 veterinary radiologists identified radiographic findings present in patients' X-ray images, with the aid of an AI tool. We employed two workflow configurations to analyze (i) anchoring effects, (ii) human-AI team diagnostic performance and agreement, (iii) time spent and confidence in decision making, and (iv) perceived usefulness of the AI. We found that participants who are asked to register provisional responses in advance of reviewing AI inferences are less likely to agree with the AI regardless of whether the advice is accurate and, in instances of disagreement with the AI, are less likely to seek the second opinion of a colleague. These participants also reported the AI advice to be less useful. Surprisingly, requiring provisional decisions on cases in advance of the display of AI inferences did not lengthen the time participants spent on the task. The study provides generalizable and actionable insights for the deployment of clinical AI tools in human-in-the-loop systems and introduces a methodology for studying alternative designs for human-AI collaboration. We make our experimental platform available as open source to facilitate future research on the influence of alternate designs on human-AI workflows.

Kori Inkpen, Shreya Chappidi, Keri Mallari et al.

Human-AI collaboration for decision-making strives to achieve team performance that exceeds the performance of humans or AI alone. However, many factors can impact success of Human-AI teams, including a user's domain expertise, mental models of an AI system, trust in recommendations, and more. This work examines users' interaction with three simulated algorithmic models, all with similar accuracy but different tuning on their true positive and true negative rates. Our study examined user performance in a non-trivial blood vessel labeling task where participants indicated whether a given blood vessel was flowing or stalled. Our results show that while recommendations from an AI-Assistant can aid user decision making, factors such as users' baseline performance relative to the AI and complementary tuning of AI error types significantly impact overall team performance. Novice users improved, but not to the accuracy level of the AI. Highly proficient users were generally able to discern when they should follow the AI recommendation and typically maintained or improved their performance. Mid-performers, who had a similar level of accuracy to the AI, were most variable in terms of whether the AI recommendations helped or hurt their performance. In addition, we found that users' perception of the AI's performance relative on their own also had a significant impact on whether their accuracy improved when given AI recommendations. This work provides insights on the complexity of factors related to Human-AI collaboration and provides recommendations on how to develop human-centered AI algorithms to complement users in decision-making tasks.

Shreya Chappidi, Jatinder Singh, Andra V. Krauze

LLMs are increasingly supporting decision-making across high-stakes domains, requiring critical reflection on the socio-technical factors that shape how humans and LLMs are assigned roles and interact during human-in-the-loop decision-making. This paper introduces the concept of human-LLM archetypes -- defined as re-curring socio-technical interaction patterns that structure the roles of humans and LLMs in collaborative decision-making. We describe 17 human-LLM archetypes derived from a scoping literature review and thematic analysis of 113 LLM-supported decision-making papers. Then, we evaluate these diverse archetypes across real-world clinical diagnostic cases to examine the potential effects of adopting distinct human-LLM archetypes on LLM outputs and decision outcomes. Finally, we present relevant tradeoffs and design choices across human-LLM archetypes, including decision control, social hierarchies, cognitive forcing strategies, and information requirements. Through our analysis, we show that selection of human-LLM interaction archetype can influence LLM outputs and decisions, bringing important risks and considerations for the designers of human-AI decision-making systems

Shreya Chappidi, Jatinder Singh

Responsible AI research typically focuses on examining the use and impacts of deployed AI systems. Yet, there is currently limited visibility into the pre-deployment decisions to pursue building such systems in the first place. Decisions taken in the earlier stages of development shape which systems are ultimately released, and therefore represent potential, but underexplored, points for intervention. As such, this paper investigates factors influencing AI non-development and abandonment throughout the development lifecycle. Specifically, we first perform a scoping review of academic literature, civil society resources, and grey literature including journalism and industry reports. Through thematic analysis of these sources, we develop a taxonomy of six categories of factors contributing to AI abandonment: ethical concerns, stakeholder feedback, development lifecycle challenges, organizational dynamics, resource constraints, and legal/regulatory concerns. Then, we collect data on real-world case of AI system abandonment via an AI incident database and a practitioner survey to evidence and compare factors that drive abandonment both prior to and following system deployment. While academic responsible AI communities often emphasize ethical risks as reasons to not develop AI, our empirical analysis of these cases demonstrates the diverse, and often non-ethics-related, levers that motivate organizations to abandon AI development. Synthesizing evidence from our taxonomy and related case study analyses, we identify gaps and opportunities in current responsible AI research to (1) engage with the diverse range of levers that influence organizations to abandon AI development, and (2) better support appropriate (dis)engagement with AI system development.

Shreya Chappidi, Jennifer Cobbe, Chris Norval et al. · cambridge

Accountability regimes typically encourage record-keeping to enable the transparency that supports oversight, investigation, contestation, and redress. However, implementing such record-keeping can introduce considerations, risks, and consequences, which so far remain under-explored. This paper examines how record-keeping practices bring algorithmic systems within accountability regimes, providing a basis to observe and understand their effects. For this, we introduce, describe, and elaborate 'accountability capture' -- the re-configuration of socio-technical processes and the associated downstream effects relating to record-keeping for algorithmic accountability. Surveying 100 practitioners, we evidence and characterise record-keeping issues in practice, identifying their alignment with accountability capture. We further document widespread record-keeping practices, tensions between internal and external accountability requirements, and evidence of employee resistance to practices imposed through accountability capture. We discuss these and other effects for surveillance, privacy, and data protection, highlighting considerations for algorithmic accountability communities. In all, we show that implementing record-keeping to support transparency in algorithmic accountability regimes can itself bring wider implications -- an issue requiring greater attention from practitioners, researchers, and policymakers alike.