Georgios Spithourakis

Iñigo Casanueva, Ivan Vulić, Georgios P. Spithourakis et al.

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

Georgios P. Spithourakis, Ivan Vulić, Michał Lis et al.

Knowledge-based authentication is crucial for task-oriented spoken dialogue systems that offer personalised and privacy-focused services. Such systems should be able to enrol (E), verify (V), and identify (I) new and recurring users based on their personal information, e.g. postcode, name, and date of birth. In this work, we formalise the three authentication tasks and their evaluation protocols, and we present EVI, a challenging spoken multilingual dataset with 5,506 dialogues in English, Polish, and French. Our proposed models set the first competitive benchmarks, explore the challenges of multilingual natural language processing of spoken dialogue, and set directions for future research.

Matthew Henderson, Ivan Vulić, Iñigo Casanueva et al.

We present PolyResponse, a conversational search engine that supports task-oriented dialogue. It is a retrieval-based approach that bypasses the complex multi-component design of traditional task-oriented dialogue systems and the use of explicit semantics in the form of task-specific ontologies. The PolyResponse engine is trained on hundreds of millions of examples extracted from real conversations: it learns what responses are appropriate in different conversational contexts. It then ranks a large index of text and visual responses according to their similarity to the given context, and narrows down the list of relevant entities during the multi-turn conversation. We introduce a restaurant search and booking system powered by the PolyResponse engine, currently available in 8 different languages.

Matthew Henderson, Ivan Vulić, Daniela Gerz et al.

Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and then 2) fine-tunes the pretrained model for the target dialogue domain, relying only on the small in-domain dataset to capture the nuances of the given dialogue domain. Our evaluation on six diverse application domains, ranging from e-commerce to banking, demonstrates the effectiveness of the proposed training method.

Matthew Henderson, Paweł Budzianowski, Iñigo Casanueva et al.

Progress in Machine Learning is often driven by the availability of large datasets, and consistent evaluation metrics for comparing modeling approaches. To this end, we present a repository of conversational datasets consisting of hundreds of millions of examples, and a standardised evaluation procedure for conversational response selection models using '1-of-100 accuracy'. The repository contains scripts that allow researchers to reproduce the standard datasets, or to adapt the pre-processing and data filtering steps to their needs. We introduce and evaluate several competitive baselines for conversational response selection, whose implementations are shared in the repository, as well as a neural encoder model that is trained on the entire training set.

Benjamin Riedel, Isabelle Augenstein, Georgios P. Spithourakis et al.

Identifying public misinformation is a complicated and challenging task. An important part of checking the veracity of a specific claim is to evaluate the stance different news sources take towards the assertion. Automatic stance evaluation, i.e. stance detection, would arguably facilitate the process of fact checking. In this paper, we present our stance detection system which claimed third place in Stage 1 of the Fake News Challenge. Despite our straightforward approach, our system performs at a competitive level with the complex ensembles of the top two winning teams. We therefore propose our system as the 'simple but tough-to-beat baseline' for the Fake News Challenge stance detection task.

Nasrin Mostafazadeh, Chris Brockett, Bill Dolan et al.

The popularity of image sharing on social media and the engagement it creates between users reflects the important role that visual context plays in everyday conversations. We present a novel task, Image-Grounded Conversations (IGC), in which natural-sounding conversations are generated about a shared image. To benchmark progress, we introduce a new multiple-reference dataset of crowd-sourced, event-centric conversations on images. IGC falls on the continuum between chit-chat and goal-directed conversation models, where visual grounding constrains the topic of conversation to event-driven utterances. Experiments with models trained on social media data show that the combination of visual and textual context enhances the quality of generated conversational turns. In human evaluation, the gap between human performance and that of both neural and retrieval architectures suggests that multi-modal IGC presents an interesting challenge for dialogue research.

Georgios P. Spithourakis, Steffen E. Petersen, Sebastian Riedel

Assisted text input techniques can save time and effort and improve text quality. In this paper, we investigate how grounded and conditional extensions to standard neural language models can bring improvements in the tasks of word prediction and completion. These extensions incorporate a structured knowledge base and numerical values from the text into the context used to predict the next word. Our automated evaluation on a clinical dataset shows extended models significantly outperform standard models. Our best system uses both conditioning and grounding, because of their orthogonal benefits. For word prediction with a list of 5 suggestions, it improves recall from 25.03% to 71.28% and for word completion it improves keystroke savings from 34.35% to 44.81%, where theoretical bound for this dataset is 58.78%. We also perform a qualitative investigation of how models with lower perplexity occasionally fare better at the tasks. We found that at test time numbers have more influence on the document level than on individual word probabilities.

Georgios P. Spithourakis, Isabelle Augenstein, Sebastian Riedel

Semantic error detection and correction is an important task for applications such as fact checking, speech-to-text or grammatical error correction. Current approaches generally focus on relatively shallow semantics and do not account for numeric quantities. Our approach uses language models grounded in numbers within the text. Such groundings are easily achieved for recurrent neural language model architectures, which can be further conditioned on incomplete background knowledge bases. Our evaluation on clinical reports shows that numerical grounding improves perplexity by 33% and F1 for semantic error correction by 5 points when compared to ungrounded approaches. Conditioning on a knowledge base yields further improvements.

Jiwei Li, Michel Galley, Chris Brockett et al.

We present persona-based models for handling the issue of speaker consistency in neural response generation. A speaker model encodes personas in distributed embeddings that capture individual characteristics such as background information and speaking style. A dyadic speaker-addressee model captures properties of interactions between two interlocutors. Our models yield qualitative performance improvements in both perplexity and BLEU scores over baseline sequence-to-sequence models, with similar gains in speaker consistency as measured by human judges.