Chen Jason Zhang

Mengze Hong, Yi Gu, Di Jiang et al.

Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models that require effective merging. In hybrid ASR systems, while acoustic models can be merged using established methods, the language model (LM) for rescoring the N-best speech recognition list faces challenges due to the heterogeneity of non-neural n-gram models and neural network models. This paper proposes a heterogeneous LM optimization task and introduces a match-and-merge paradigm with two algorithms: the Genetic Match-and-Merge Algorithm (GMMA), using genetic operations to evolve and pair LMs, and the Reinforced Match-and-Merge Algorithm (RMMA), leveraging reinforcement learning for efficient convergence. Experiments on seven OpenSLR datasets show RMMA achieves the lowest average Character Error Rate and better generalization than baselines, converging up to seven times faster than GMMA, highlighting the paradigm's potential for scalable, privacy-preserving ASR systems.

Mengze Hong, Chen Jason Zhang, Zichang Guo et al.

Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or employ over-simplified instruction schemas, providing limited guidance and poor generalizability. This paper introduces an orchestration-free framework using Task-Oriented Flowcharts (TOFs) to enable end-to-end automation without manual intervention. We first define the components and evaluation metrics for TOFs, then formalize a cost-efficient flowchart construction algorithm to abstract procedural knowledge from service dialogues. We emphasize local deployment of small language models and propose decentralized distillation with flowcharts to mitigate data scarcity and privacy issues in model training. Extensive experiments validate the effectiveness in various service tasks, with superior quantitative and application performance compared to strong baselines and market products. By releasing a web-based system demonstration with case studies, we aim to promote streamlined creation of future service automation.