Alberto Castelo

Zahra Zanjani Foumani, Alberto Castelo, Shuang Xie et al.

LLM-based web agents can navigate live storefronts, yet they often collapse to a single "average buyer" policy, failing to capture the heterogeneous and distributional nature of real buyer populations. Existing personalization methods rely on hand-crafted prompt-based personas that are brittle, difficult to scale, context-inefficient, and unable to faithfully represent population-level behavior. We introduce SimPersona, a novel framework that learns discrete buyer types from historical traffic and exposes them to LLM-based web agents as compact persona tokens. Given raw clickstreams, a behavior-aware VQ-VAE induces a discrete buyer-type space that captures the statistical structure of real buyer behavior and merchant-specific buyer population distributions. To provide behavior-specific guidance to LLM-based web agents, SimPersona maps each learned buyer type to a dedicated persona token in the LLM agent vocabulary and fine-tunes the agent with these tokens on real browsing traces. At inference, each synthetic buyer is assigned to a learned buyer type with a single encoder forward pass, requiring no retraining or store-specific prompt engineering. For population-level simulation, SimPersona samples buyer types from each merchant's empirical distribution over the learned VQ-VAE codebook and instantiates agents with the corresponding persona tokens, preserving merchant-specific buyer population distributions. Evaluated on $8.37$M buyers across $42$ held-out live storefronts, SimPersona achieves $78\%$ conversion-rate alignment with real buyers, exhibits interpretable behavioral variation across buyer types, and outperforms a baseline with $8\times$ more parameters on goal-oriented shopping tasks. We further release an open-source data pipeline that converts raw e-commerce event logs into buyer representations and agent-training traces.

Han Li, Vibhor Malik, Zahra Zanjani Foumani et al.

A/B testing remains the gold standard for evaluating modifications to e-commerce storefronts, yet it diverts traffic, requires weeks to reach statistical significance, and risks degrading user experience. We present SimGym, a framework for simulating A/B tests on e-commerce storefronts using vision-language model (VLM) agents operating in a live browser. The framework comprises three key components: (a) a traffic-grounded persona generation pipeline that derives per-shop buyer archetypes and intents from production clickstream data; (b) a live-browser agent architecture that combines multimodal perception over visual and browser-structured observations with episodic memory and guardrails to conduct coherent shopping sessions across control and treatment storefronts; and (c) an evaluation protocol that compares simulated outcome shifts with observed shifts in real buyer behavior. We validate SimGym on A/B tests of visually driven UI theme changes from a major e-commerce platform across diverse storefronts and product categories. Empirical results show that SimGym agents achieve strong agreement with observed outcome shifts, attaining 77% directional alignment with add-to-cart shifts observed across interface variants in real-buyer traffic. It reduces experimental cycles from weeks to under an hour, enabling rapid experimentation without exposing real buyers to candidate variants.

Chinmay Savadikar, Mingyu Zhao, Yuanzheng Zhu et al.

Developing and evaluating e-commerce web agents requires environments that preserve meaningful task structure while enabling controllable, reproducible, and scalable scientific comparison. Existing methodologies force a tradeoff: live storefronts provide realism but are non-stationary, difficult to inspect, and irreproducible, while hand-built sandbox benchmarks provide control but cover only a narrow range of layouts, catalogs, policies, and interaction patterns. We argue that the core bottleneck is methodological: the field lacks a scalable way to construct evaluation settings that are simultaneously realistic, diverse, controllable, inspectable, and reproducible. We introduce ShopGym, an integrated framework for realistic simulation and scalable benchmarking of e-commerce web agents. ShopGym is a framework for constructing e-commerce simulation environments and grounded benchmark tasks. Its simulation layer, ShopArena, converts live seed storefronts into self-contained sandbox shops through anonymized shop specifications and a staged, validated generation process. On top of these simulated storefronts, ShopGuru synthesizes benchmark tasks across seven skill categories, grounding each task in the shop's catalog, navigation structure, policies, and interaction affordances. Together, ShopArena and ShopGuru produce self-contained, resettable, inspectable, and stable evaluation artifacts that preserve structural properties and agent-evaluation signals relevant to shopping tasks. We validate the framework through graph-based structural analysis and agent-based behavioral evaluation with 224 generated tasks across six sandbox shops: three constructed with synthetic data and three with real data. Our results show that the synthetic shops preserve key structural properties of live storefronts, with agent performance on synthetic shops positively correlated with performance on live storefronts.

Alberto Castelo, Zahra Zanjani Foumani, Ailin Fan et al.

A/B testing remains the gold standard for evaluating e-commerce UI changes, yet it diverts traffic, takes weeks to reach significance, and risks harming user experience. We introduce SimGym, a scalable system for rapid offline A/B testing using traffic-grounded synthetic buyers powered by Large Language Model agents operating in a live browser. SimGym extracts per-shop buyer profiles and intents from production interaction data, identifies distinct behavioral archetypes, and simulates cohort-weighted sessions across control and treatment storefronts. We validate SimGym against real human outcomes from real UI changes on a major e-commerce platform under confounder control. Even without alignment post training, SimGym agents achieve state of the art alignment with observed outcome shifts and reduces experiment cycles from weeks to under an hour , enabling rapid experimentation without exposure to real buyers.