C. Shan Xu

Dubing Chen, Jin Fang, Wencheng Han et al.

3D semantic occupancy and flow prediction are fundamental to spatiotemporal scene understanding. This paper proposes a vision-based framework with three targeted improvements. First, we introduce an occlusion-aware adaptive lifting mechanism incorporating depth denoising. This enhances the robustness of 2D-to-3D feature transformation while mitigating reliance on depth priors. Second, we enforce 3D-2D semantic consistency via jointly optimized prototypes, using confidence- and category-aware sampling to address the long-tail classes problem. Third, to streamline joint prediction, we devise a BEV-centric cost volume to explicitly correlate semantic and flow features, supervised by a hybrid classification-regression scheme that handles diverse motion scales. Our purely convolutional architecture establishes new SOTA performance on multiple benchmarks for both semantic occupancy and joint occupancy semantic-flow prediction. We also present a family of models offering a spectrum of efficiency-performance trade-offs. Our real-time version exceeds all existing real-time methods in speed and accuracy, ensuring its practical viability.

Cindy Xu, Mengyu Chen, Pranav Deshpande et al.

In this paper, we introduce a novel system designed to enhance customer service in the financial and retail sectors through a context-aware 3D virtual agent, utilizing Mixed Reality (MR) and Vision Language Models (VLMs). Our approach focuses on enabling data-driven and empathetic interactions that ensure customer satisfaction by introducing situational awareness of the physical location, personalized interactions based on customer profiles, and rigorous privacy and security standards. We discuss our design considerations critical for deployment in real-world customer service environments, addressing challenges in user data management and sensitive information handling. We also outline the system architecture and key features unique to banking and retail environments. Our work demonstrates the potential of integrating MR and VLMs in service industries, offering practical insights in customer service delivery while maintaining high standards of security and personalization.