Dilek Hakkani-Tür

Yi-Jyun Sun, Suvodip Dey, Dilek Hakkani-Tur et al.

Estimation of a model's confidence on its outputs is critical for Conversational AI systems based on large language models (LLMs), especially for reducing hallucination and preventing over-reliance. In this work, we provide an exhaustive exploration of methods, including approaches proposed for open- and closed-weight LLMs, aimed at quantifying and leveraging model uncertainty to improve the reliability of LLM-generated responses, specifically focusing on dialogue state tracking (DST) in task-oriented dialogue systems (TODS). Regardless of the model type, well-calibrated confidence scores are essential to handle uncertainties, thereby improving model performance. We evaluate four methods for estimating confidence scores based on softmax, raw token scores, verbalized confidences, and a combination of these methods, using the area under the curve (AUC) metric to assess calibration, with higher AUC indicating better calibration. We also enhance these with a self-probing mechanism, proposed for closed models. Furthermore, we assess these methods using an open-weight model fine-tuned for the task of DST, achieving superior joint goal accuracy (JGA). Our findings also suggest that fine-tuning open-weight LLMs can result in enhanced AUC performance, indicating better confidence score calibration.

Stuti Agrawal, Nishi Uppuluri, Pranav Pillai et al.

LLM-driven dialog systems are used in a diverse set of applications, ranging from healthcare to customer service. However, given their generalization capability, it is difficult to ensure that these chatbots stay within the boundaries of the specialized domains, potentially resulting in inaccurate information and irrelevant responses. This paper introduces an unsupervised approach for automatically inducing domain-specific dialog flows that can be used to constrain LLM-based chatbots. We introduce two variants of dialog flow based on the availability of in-domain conversation instances. Through human and automatic evaluation over various dialog domains, we demonstrate that our high-quality data-guided dialog flows achieve better domain coverage, thereby overcoming the need for extensive manual crafting of such flows.

Sumuk Shashidhar, Abhinav Chinta, Vaibhav Sahai et al.

Large language models demonstrate impressive reasoning abilities but struggle to provide personalized content due to their lack of individual user preference information. Existing methods, such as in-context learning and parameter-efficient fine-tuning, fall short in capturing the complexity of human preferences, especially given the small, personal datasets individuals possess. In this paper, we propose a novel approach utilizing small parameter models as preference agents to generate natural language rules that guide a larger, pre-trained model, enabling efficient personalization. Our method involves a small, local "steering wheel" model that directs the outputs of a much larger foundation model, producing content tailored to an individual's preferences while leveraging the extensive knowledge and capabilities of the large model. Importantly, this personalization is achieved without the need to fine-tune the large model. Experimental results on email and article datasets, demonstrate that our technique significantly outperforms baseline personalization methods. By allowing foundation models to adapt to individual preferences in a data and compute-efficient manner, our approach paves the way for highly personalized language model applications.

Yubin Ge, Neeraja Kirtane, Hao Peng et al.

As large language models (LLMs) have been deployed in various real-world settings, concerns about the harm they may propagate have grown. Various jailbreaking techniques have been developed to expose the vulnerabilities of these models and improve their safety. This work reveals that many state-of-the-art LLMs are vulnerable to malicious requests hidden behind scientific language. Specifically, our experiments with GPT4o, GPT4o-mini, GPT-4, LLama3-405B-Instruct, Llama3-70B-Instruct, Cohere, Gemini models demonstrate that, the models' biases and toxicity substantially increase when prompted with requests that deliberately misinterpret social science and psychological studies as evidence supporting the benefits of stereotypical biases. Alarmingly, these models can also be manipulated to generate fabricated scientific arguments claiming that biases are beneficial, which can be used by ill-intended actors to systematically jailbreak these strong LLMs. Our analysis studies various factors that contribute to the models' vulnerabilities to malicious requests in academic language. Mentioning author names and venues enhances the persuasiveness of models, and the bias scores increase as dialogues progress. Our findings call for a more careful investigation on the use of scientific data for training LLMs.

Nimet Beyza Bozdag, Shuhaib Mehri, Xiaocheng Yang et al.

Persuasion is a fundamental aspect of communication, influencing decision-making across diverse contexts, from everyday conversations to high-stakes scenarios such as politics, marketing, and law. The rise of conversational AI systems has significantly expanded the scope of persuasion, introducing both opportunities and risks. AI-driven persuasion can be leveraged for beneficial applications, but also poses threats through manipulation and unethical influence. Moreover, AI systems are not only persuaders, but also susceptible to persuasion, making them vulnerable to adversarial attacks and bias reinforcement. Despite rapid advancements in AI-generated persuasive content, our understanding of what makes persuasion effective remains limited due to its inherently subjective and context-dependent nature. In this survey, we provide a comprehensive overview of computational persuasion, structured around three key perspectives: (1) AI as a Persuader, which explores AI-generated persuasive content and its applications; (2) AI as a Persuadee, which examines AI's susceptibility to influence and manipulation; and (3) AI as a Persuasion Judge, which analyzes AI's role in evaluating persuasive strategies, detecting manipulation, and ensuring ethical persuasion. We introduce a taxonomy for computational persuasion research and discuss key challenges, including evaluating persuasiveness, mitigating manipulative persuasion, and developing responsible AI-driven persuasive systems. Our survey outlines future research directions to enhance the safety, fairness, and effectiveness of AI-powered persuasion while addressing the risks posed by increasingly capable language models.

Jinu Lee, Sagnik Mukherjee, Dilek Hakkani-Tur et al.

Large reasoning models (LRMs) generate complex reasoning traces with planning, reflection, verification, and backtracking. In this work, we introduce ReasoningFlow, a unified schema for analyzing the semantic structures of these complex traces. ReasoningFlow parses traces into directed acyclic graphs, enabling the characterization of distinct reasoning patterns as subgraph structures. This human-interpretable representation offers promising applications in understanding, evaluating, and enhancing the reasoning processes of LRMs.

Xinyi Liu, Dachun Sun, Yi R. Fung et al.

Despite the impressive capabilities of Large Language Models (LLMs), existing Conversational Health Agents (CHAs) remain static and brittle, incapable of adaptive multi-turn reasoning, symptom clarification, or transparent decision-making. This hinders their real-world applicability in clinical diagnosis, where iterative and structured dialogue is essential. We propose DocCHA, a confidence-aware, modular framework that emulates clinical reasoning by decomposing the diagnostic process into three stages: (1) symptom elicitation, (2) history acquisition, and (3) causal graph construction. Each module uses interpretable confidence scores to guide adaptive questioning, prioritize informative clarifications, and refine weak reasoning links. Evaluated on two real-world Chinese consultation datasets (IMCS21, DX), DocCHA consistently outperforms strong prompting-based LLM baselines (GPT-3.5, GPT-4o, LLaMA-3), achieving up to 5.18 percent higher diagnostic accuracy and over 30 percent improvement in symptom recall, with only modest increase in dialogue turns. These results demonstrate the effectiveness of DocCHA in enabling structured, transparent, and efficient diagnostic conversations -- paving the way for trustworthy LLM-powered clinical assistants in multilingual and resource-constrained settings.

Mert İnan, Aishwarya Padmakumar, Spandana Gella et al.

Task planning is an important component of traditional robotics systems enabling robots to compose fine grained skills to perform more complex tasks. Recent work building systems for translating natural language to executable actions for task completion in simulated embodied agents is focused on directly predicting low level action sequences that would be expected to be directly executable by a physical robot. In this work, we instead focus on predicting a higher level plan representation for one such embodied task completion dataset - TEACh, under the assumption that techniques for high-level plan prediction from natural language are expected to be more transferable to physical robot systems. We demonstrate that better plans can be predicted using multimodal context, and that plan prediction and plan execution modules are likely dependent on each other and hence it may not be ideal to fully decouple them. Further, we benchmark execution of oracle plans to quantify the scope for improvement in plan prediction models.

Ta-Chung Chi, Mihail Eric, Seokhwan Kim et al.

In the vision and language navigation task, the agent may encounter ambiguous situations that are hard to interpret by just relying on visual information and natural language instructions. We propose an interactive learning framework to endow the agent with the ability to ask for users' help in such situations. As part of this framework, we investigate multiple learning approaches for the agent with different levels of complexity. The simplest model-confusion-based method lets the agent ask questions based on its confusion, relying on the predefined confidence threshold of a next action prediction model. To build on this confusion-based method, the agent is expected to demonstrate more sophisticated reasoning such that it discovers the timing and locations to interact with a human. We achieve this goal using reinforcement learning (RL) with a proposed reward shaping term, which enables the agent to ask questions only when necessary. The success rate can be boosted by at least 15% with only one question asked on average during the navigation. Furthermore, we show that the RL agent is capable of adjusting dynamically to noisy human responses. Finally, we design a continual learning strategy, which can be viewed as a data augmentation method, for the agent to improve further utilizing its interaction history with a human. We demonstrate the proposed strategy is substantially more realistic and data-efficient compared to previously proposed pre-exploration techniques.

Saurabh Kumar, Pararth Shah, Dilek Hakkani-Tur et al.

We present a framework combining hierarchical and multi-agent deep reinforcement learning approaches to solve coordination problems among a multitude of agents using a semi-decentralized model. The framework extends the multi-agent learning setup by introducing a meta-controller that guides the communication between agent pairs, enabling agents to focus on communicating with only one other agent at any step. This hierarchical decomposition of the task allows for efficient exploration to learn policies that identify globally optimal solutions even as the number of collaborating agents increases. We show promising initial experimental results on a simulated distributed scheduling problem.

Yun-Nung Chen, Dilek Hakkani-Tur, Gokhan Tur et al.

Natural language understanding (NLU) is a core component of a spoken dialogue system. Recently recurrent neural networks (RNN) obtained strong results on NLU due to their superior ability of preserving sequential information over time. Traditionally, the NLU module tags semantic slots for utterances considering their flat structures, as the underlying RNN structure is a linear chain. However, natural language exhibits linguistic properties that provide rich, structured information for better understanding. This paper introduces a novel model, knowledge-guided structural attention networks (K-SAN), a generalization of RNN to additionally incorporate non-flat network topologies guided by prior knowledge. There are two characteristics: 1) important substructures can be captured from small training data, allowing the model to generalize to previously unseen test data; 2) the model automatically figures out the salient substructures that are essential to predict the semantic tags of the given sentences, so that the understanding performance can be improved. The experiments on the benchmark Air Travel Information System (ATIS) data show that the proposed K-SAN architecture can effectively extract salient knowledge from substructures with an attention mechanism, and outperform the performance of the state-of-the-art neural network based frameworks.