Luhui Liu

Zhuoran Zhuang, Ye Chen, Jianghao Su et al.

Large Language Models (LLMs) empowered with Tool-Integrated Reasoning (TIR) can iteratively plan, call external tools, and integrate returned information to solve complex, long-horizon reasoning tasks. Agentic Reinforcement Learning (Agentic RL) optimizes such models over full tool-interaction trajectories, but two key challenges hinder effectiveness: (1) Sparse, non-instructive rewards, such as binary 0-1 verifiable signals, provide limited guidance for intermediate steps and slow convergence; (2) Gradient degradation in Group Relative Policy Optimization (GRPO), where identical rewards within a rollout group yield zero advantage, reducing sample efficiency and destabilizing training. To address these challenges, we propose two complementary techniques: Progressive Reward Shaping (PRS) and Value-based Sampling Policy Optimization (VSPO). PRS is a curriculum-inspired reward design that introduces dense, stage-wise feedback - encouraging models to first master parseable and properly formatted tool calls, then optimize for factual correctness and answer quality. We instantiate PRS for short-form QA (with a length-aware BLEU to fairly score concise answers) and long-form QA (with LLM-as-a-Judge scoring to prevent reward hacking). VSPO is an enhanced GRPO variant that replaces low-value samples with prompts selected by a task-value metric balancing difficulty and uncertainty, and applies value-smoothing clipping to stabilize gradient updates. Experiments on multiple short-form and long-form QA benchmarks show that PRS consistently outperforms traditional binary rewards, and VSPO achieves superior stability, faster convergence, and higher final performance compared to PPO, GRPO, CISPO, and SFT-only baselines. Together, PRS and VSPO yield LLM-based TIR agents that generalize better across domains.

Zhuoran Zhuang, Ye Chen, Xia Zeng et al.

We study deploying large language models (LLMs) as business development (BD) agents for persuasive price negotiation in online travel agencies (OTAs), where aligning traveler affordability and hotel profitability directly affects bookings, partner relationships, and access to travel. The agent must follow a Standard Operating Procedure (SOP) while conducting multi-turn persuasion, interpreting colloquial inputs, and adhering to guardrails (no over-promising, no hallucinations). Conventional post-training -- supervised fine-tuning (SFT) or single-source reward optimization -- overfits scripts, misses nuanced persuasive style, and fails to enforce verifiable business constraints. We propose Reward-Enhanced Policy Optimization (REPO), a reinforcement learning post-training framework that aligns an LLM with heterogeneous rewards: a preference-trained reward model (RM) for dense human alignment, a reward judge (RJ) for high-level persuasive behavior and SOP compliance, and programmatic reward functions (RF) for deterministic checks on numerics, formatting, and guardrails. A straightforward enhancement mechanism is proposed to combine the RM with RJ and RF signals to curb reward hacking and improve negotiation quality. In production-style evaluations -- approximately 150 turns from real dialogues and 225 turns from curated bad-case dialogues -- REPO lifts average dialogue rating to 4.63: +1.20 over base, +0.83 over Direct Preference Optimization (DPO); +0.33 over Group Relative Policy Optimization (GRPO), increases the share of conversations with at least one excellent response to 66.67% (+23.34 percentage points over GRPO), and achieves a 93.33% bad-case fix rate with 75.56% clean fixes, outperforming SFT, DPO, PPO, and GRPO. We also observe emergent capabilities -- proactive empathy, localized reasoning, calibrated tactics -- that surpass gold annotations.