Akshara Prabhakar

CL
h-index96
23papers
1,418citations
Novelty47%
AI Score63

23 Papers

CLSep 5, 2024Code
xLAM: A Family of Large Action Models to Empower AI Agent Systems

Jianguo Zhang, Tian Lan, Ming Zhu et al. · princeton, salesforce

Autonomous agents powered by large language models (LLMs) have attracted significant research interest. However, the open-source community faces many challenges in developing specialized models for agent tasks, driven by the scarcity of high-quality agent datasets and the absence of standard protocols in this area. We introduce and publicly release xLAM, a series of large action models designed for AI agent tasks. The xLAM series includes five models with both dense and mixture-of-expert architectures, ranging from 1B to 8x22B parameters, trained using a scalable, flexible pipeline that unifies, augments, and synthesizes diverse datasets to enhance AI agents' generalizability and performance across varied environments. Our experimental results demonstrate that xLAM consistently delivers exceptional performance across multiple agent ability benchmarks, notably securing the 1st position on the Berkeley Function-Calling Leaderboard, outperforming GPT-4, Claude-3, and many other models in terms of tool use. By releasing the xLAM series, we aim to advance the performance of open-source LLMs for autonomous AI agents, potentially accelerating progress and democratizing access to high-performance models for agent tasks. Models are available at https://huggingface.co/collections/Salesforce/xlam-models-65f00e2a0a63bbcd1c2dade4

CLMay 27, 2022Code
Commonsense and Named Entity Aware Knowledge Grounded Dialogue Generation

Deeksha Varshney, Akshara Prabhakar, Asif Ekbal · princeton

Grounding dialogue on external knowledge and interpreting linguistic patterns in dialogue history context, such as ellipsis, anaphora, and co-references is critical for dialogue comprehension and generation. In this paper, we present a novel open-domain dialogue generation model which effectively utilizes the large-scale commonsense and named entity based knowledge in addition to the unstructured topic-specific knowledge associated with each utterance. We enhance the commonsense knowledge with named entity-aware structures using co-references. Our proposed model utilizes a multi-hop attention layer to preserve the most accurate and critical parts of the dialogue history and the associated knowledge. In addition, we employ a Commonsense and Named Entity Enhanced Attention Module, which starts with the extracted triples from various sources and gradually finds the relevant supporting set of triples using multi-hop attention with the query vector obtained from the interactive dialogue-knowledge module. Empirical results on two benchmark dataset demonstrate that our model significantly outperforms the state-of-the-art methods in terms of both automatic evaluation metrics and human judgment. Our code is publicly available at \href{https://github.com/deekshaVarshney/CNTF}{https://github.com/deekshaVarshney/CNTF}; \href{https://www.iitp.ac.in/~ai-nlp-ml/resources/codes/CNTF.zip}{https://www.iitp.ac.in/-ai-nlp-ml/resources/ codes/CNTF.zip}.

CLJul 1, 2024Code
Deciphering the Factors Influencing the Efficacy of Chain-of-Thought: Probability, Memorization, and Noisy Reasoning

Akshara Prabhakar, Thomas L. Griffiths, R. Thomas McCoy · princeton

Chain-of-Thought (CoT) prompting has been shown to enhance the multi-step reasoning capabilities of Large Language Models (LLMs). However, debates persist about whether LLMs exhibit abstract generalization or rely on shallow heuristics when given CoT prompts. To understand the factors influencing CoT reasoning we provide a detailed case study of the symbolic reasoning task of decoding shift ciphers, where letters are shifted forward some number of steps in the alphabet. We analyze the pattern of results produced by three LLMs -- GPT-4, Claude 3, and Llama 3.1 -- performing this task using CoT prompting. By focusing on a single relatively simple task, we are able to identify three factors that systematically affect CoT performance: the probability of the task's expected output (probability), what the model has implicitly learned during pre-training (memorization), and the number of intermediate operations involved in reasoning (noisy reasoning). We show that these factors can drastically influence task accuracy across all three LLMs; e.g., when tested with GPT-4, varying the output's probability of occurrence shifts accuracy from 26% to 70%. Overall, we conclude that CoT prompting performance reflects both memorization and a probabilistic version of genuine reasoning. Code and data at this https://github.com/aksh555/deciphering_cot

CLJun 26, 2023
InterCode: Standardizing and Benchmarking Interactive Coding with Execution Feedback

John Yang, Akshara Prabhakar, Karthik Narasimhan et al. · princeton

Humans write code in a fundamentally interactive manner and rely on constant execution feedback to correct errors, resolve ambiguities, and decompose tasks. While LLMs have recently exhibited promising coding capabilities, current coding benchmarks mostly consider a static instruction-to-code sequence transduction process, which has the potential for error propagation and a disconnect between the generated code and its final execution environment. To address this gap, we introduce InterCode, a lightweight, flexible, and easy-to-use framework of interactive coding as a standard reinforcement learning (RL) environment, with code as actions and execution feedback as observations. Our framework is language and platform agnostic, uses self-contained Docker environments to provide safe and reproducible execution, and is compatible out-of-the-box with traditional seq2seq coding methods, while enabling the development of new methods for interactive code generation. We use InterCode to create three interactive code environments with Bash, SQL, and Python as action spaces, leveraging data from the static NL2Bash, Spider, and MBPP datasets. We demonstrate InterCode's viability as a testbed by evaluating multiple state-of-the-art LLMs configured with different prompting strategies such as ReAct and Plan & Solve. Our results showcase the benefits of interactive code generation and demonstrate that InterCode can serve as a challenging benchmark for advancing code understanding and generation capabilities. InterCode is designed to be easily extensible and can even be used to create new tasks such as Capture the Flag, a popular coding puzzle that is inherently multi-step and involves multiple programming languages. Project site with code and data: https://intercode-benchmark.github.io

AIJun 1
BehaviorBench: Modeling Real-World User Decisions from Behavioral Traces

Liangwei Yang, Jielin Qiu, Zixiang Chen et al.

Many decision-support settings require systems that adapt to individual users, but evaluation data for this problem remain limited. Existing benchmarks for user understanding often rely on simulated users or model-generated behavior, even though recent work cautions that model-based simulations can diverge systematically from human behavior. We introduce \textsc{BehaviorBench}, a benchmark for evaluating personalized decision modeling from real-world behavioral traces. \textsc{BehaviorBench} reconstructs wallet-level decision histories from observed public prediction-market and on-chain records, and organizes them into two complementary task layers: \emph{Belief prediction}, which predicts a user's final revealed stance and confidence in a market, and \emph{Trade prediction}, which predicts the direction and amount of individual transactions. Across 2,000 evaluation wallets, the benchmark contains 141,445 Belief instances and 1,485,972 Trade instances, with disjoint support pools for retrieval-based evaluation. We evaluate frontier and open-weight generative models under four history interfaces: no personalization, direct recent history, generated user profiles, and retrieved support-wallet evidence. Personalization improves Belief prediction more consistently than Trade prediction, model rankings change across task layers and metrics, and different history interfaces expose different failure modes. \textsc{BehaviorBench} provides an evaluation setting for studying whether personalized methods can use real-world behavioral evidence rather than simulated users alone.

SDApr 12
Whisper-AuT: Domain-Adapted Audio Encoder for Efficient Audio-LLM Training

Jielin Qiu, Ming Zhu, Wenting Zhao et al.

Audio-native large language models (audio-LLMs) commonly use Whisper as their audio encoder. However, Whisper was trained exclusively on speech data, producing weak representations for music and environmental sound. This forces downstream audio-LLMs to compensate through extensive training on large-scale non-speech data. We present Whisper-AuT, a domain-adapted audio encoder obtained by fine-tuning Whisper-large-v3 on a curated mixture of speech (80%), environmental sound (10%), and music (10%) totaling approximately 20M samples. The full encoder-decoder is trained end-to-end with a seq2seq captioning objective; the decoder is then discarded and only the encoder is retained. Linear probe evaluations show that Whisper-AuT achieves +23.0% on ESC-50 (environmental sound), +5.0% on GTZAN (music genre), and +0.7% on Speech Commands (keyword spotting) compared to the original Whisperlarge-v3 encoder. Whisper-AuT is designed as a drop-in replacement for Whisper in audio-LLM architectures, with the goal of reducing downstream training cost by providing stronger initial audio representations for non-speech domains.

SDMar 22
Enterprise Sales Copilot: Enabling Real-Time AI Support with Automatic Information Retrieval in Live Sales Calls

Jielin Qiu, Liangwei Yang, Ming Zhu et al.

During live sales calls, customers frequently ask detailed product questions that require representatives to manually search internal databases and CRM systems. This process typically takes 25-65 seconds per query, creating awkward pauses that hurt customer experience and reduce sales efficiency. We present SalesCopilot, a real-time AI-powered assistant that eliminates this bottleneck by automatically detecting customer questions, retrieving relevant information from the product database, and displaying concise answers on the representative's dashboard in seconds. The system integrates streaming speech-to-text transcription, large language model (LLM)-based question detection, and retrieval-augmented generation (RAG) over a structured product database into a unified real-time pipeline. We demonstrate SalesCopilot on an insurance sales scenario with 50 products spanning 10 categories (2,490 FAQs, 290 coverage details, and 162 pricing tiers). In our benchmark evaluation, SalesCopilot achieves a measured mean response time of 2.8 seconds with 100% question detection rate, representing a 14xspeedup compared to manual CRM search in an internal study. The system is domain-agnostic and can be adapted to any enterprise sales domain by replacing the product database.

SDMar 17
Building Enterprise Realtime Voice Agents from Scratch: A Technical Tutorial

Jielin Qiu, Zixiang Chen, Liangwei Yang et al.

We present a technical tutorial for building enterprise-grade realtime voice agents from first principles. While end-to-end speech-to-speech models may ultimately provide the best latency for voice agents, fully self-hosted end-to-end solutions are not yet available. We evaluate the closest candidate, Qwen3-Omni, across three configurations: its cloud-only DashScope Realtime API achieves $\sim$702ms audio-to-audio latency with streaming, but is not self-hostable; its local vLLM deployment supports only the Thinker (text generation from audio, 516ms), not the Talker (audio synthesis); and its local Transformers deployment runs the full pipeline but at $\sim$146s -- far too slow for realtime. The cascaded streaming pipeline (STT $\rightarrow$ LLM $\rightarrow$ TTS) therefore remains the practical architecture for self-hosted realtime voice agents, and the focus of this tutorial. We build a complete voice agent using Deepgram (streaming STT), vLLM-served LLMs with function calling (streaming text generation), and ElevenLabs (streaming TTS), achieving a measured time-to-first-audio of 755ms (best case 729ms) with full function calling support. We release the full codebase as a 9-chapter progressive tutorial with working, tested code for every component.

CLApr 4, 2025Code
APIGen-MT: Agentic Pipeline for Multi-Turn Data Generation via Simulated Agent-Human Interplay

Akshara Prabhakar, Zuxin Liu, Ming Zhu et al. · princeton, salesforce

Training effective AI agents for multi-turn interactions requires high-quality data that captures realistic human-agent dynamics, yet such data is scarce and expensive to collect manually. We introduce APIGen-MT, a two-phase framework that generates verifiable and diverse multi-turn agent data. In the first phase, our agentic pipeline produces detailed task blueprints with ground-truth actions, leveraging a committee of LLM reviewers and iterative feedback loops. These blueprints are then transformed into complete interaction trajectories through simulated human-agent interplay. We train a family of models -- the xLAM-2-fc-r series with sizes ranging from 1B to 70B parameters. Our models outperform frontier models such as GPT-4o and Claude 3.5 on $τ$-bench and BFCL benchmarks, with the smaller models surpassing their larger counterparts, particularly in multi-turn settings, while maintaining superior consistency across multiple trials. Comprehensive experiments demonstrate that our verified blueprint-to-details approach yields high-quality training data, enabling the development of more reliable, efficient, and capable agents. We open-source 5K synthetic data trajectories and the trained xLAM-2-fc-r models to advance research in AI agents. Models at https://huggingface.co/collections/Salesforce/xlam-2-67ef5be12949d8dcdae354c4; Dataset at https://huggingface.co/datasets/Salesforce/APIGen-MT-5k and Website at https://apigen-mt.github.io

LGNov 6, 2025
Grounded Test-Time Adaptation for LLM Agents

Arthur Chen, Zuxin Liu, Jianguo Zhang et al.

Large language model (LLM)-based agents struggle to generalize to novel and complex environments, such as unseen websites or new sets of functions, due to a fundamental mismatch between their pre-training and test-time conditions. This challenge stems from two distinct failure modes: a syntactic misunderstanding of environment-specific components like observation formats, and a semantic misunderstanding of state-transition dynamics, which are only revealed at test time. To address these issues, we propose two distinct and complementary strategies for adapting LLM agents by leveraging environment-specific information available during deployment. First, an online distributional adaptation method parameterizes environmental nuances by learning a lightweight adaptation vector that biases the model's output distribution, enabling rapid alignment with an environment response format. Second, a deployment-time dynamics grounding method employs a persona-driven exploration phase to systematically probe and learn the environment's causal dynamics before task execution, equipping the agent with a nonparametric world model. We evaluate these strategies across diverse agentic benchmarks, including function calling and web navigation. Our empirical results show the effectiveness of both strategies across all benchmarks with minimal computational cost. We find that dynamics grounding is particularly effective in complex environments where unpredictable dynamics pose a major obstacle, demonstrating a robust path toward more generalizable and capable LLM-based agents. For example, on the WebArena multi-site split, this method increases the agent's success rate from 2% to 23%.

CLOct 16, 2024Code
LoRA Soups: Merging LoRAs for Practical Skill Composition Tasks

Akshara Prabhakar, Yuanzhi Li, Karthik Narasimhan et al. · princeton

Low-Rank Adaptation (LoRA) is a popular technique for parameter-efficient fine-tuning of Large Language Models (LLMs). We study how different LoRA modules can be merged to achieve skill composition -- testing the performance of the merged model on a target task that involves combining multiple skills, each skill coming from a single LoRA. This setup is favorable when it is difficult to obtain training data for the target task and when it can be decomposed into multiple skills. First, we identify practically occurring use-cases that can be studied under the realm of skill composition, e.g. solving hard math-word problems with code, creating a bot to answer questions on proprietary manuals or about domain-specialized corpora. Our main contribution is to show that concatenation of LoRAs (CAT), which optimally weights LoRAs that were individually trained on different skills, outperforms existing model- and data- merging techniques; for instance on math-word problems, CAT beats these methods by an average of 43% and 12% respectively. Thus, this paper advocates model merging as an efficient way to solve compositional tasks and underscores CAT as a simple, compute-friendly and effective procedure. To our knowledge, this is the first work demonstrating the superiority of model merging over data mixing for binary skill composition tasks. Code and data are available at https://github.com/aksh555/LoRA-Soups

AINov 6, 2024Code
Language Models are Hidden Reasoners: Unlocking Latent Reasoning Capabilities via Self-Rewarding

Haolin Chen, Yihao Feng, Zuxin Liu et al. · princeton

Large language models (LLMs) have shown impressive capabilities, but still struggle with complex reasoning tasks requiring multiple steps. While prompt-based methods like Chain-of-Thought (CoT) can improve LLM reasoning at inference time, optimizing reasoning capabilities during training remains challenging. We introduce LaTent Reasoning Optimization (LaTRO), a principled framework that formulates reasoning as sampling from a latent distribution and optimizes it via variational approaches. LaTRO enables LLMs to concurrently improve both their reasoning process and ability to evaluate reasoning quality, without requiring external feedback or reward models. We validate LaTRO through experiments on GSM8K and ARC-Challenge datasets using multiple model architectures. On GSM8K, LaTRO improves zero-shot accuracy by an average of 12.5% over base models and 9.6% over supervised fine-tuning across Phi-3.5-mini, Mistral-7B, and Llama-3.1-8B. Our findings suggest that pre-trained LLMs possess latent reasoning capabilities that can be unlocked and enhanced through our proposed optimization approach in a self-improvement manner. The code of LaTRO is available at \url{https://github.com/SalesforceAIResearch/LaTRO}.

CLFeb 16, 2024Code
Language Models as Science Tutors

Alexis Chevalier, Jiayi Geng, Alexander Wettig et al. · princeton

NLP has recently made exciting progress toward training language models (LMs) with strong scientific problem-solving skills. However, model development has not focused on real-life use-cases of LMs for science, including applications in education that require processing long scientific documents. To address this, we introduce TutorEval and TutorChat. TutorEval is a diverse question-answering benchmark consisting of questions about long chapters from STEM textbooks, written by experts. TutorEval helps measure real-life usability of LMs as scientific assistants, and it is the first benchmark combining long contexts, free-form generation, and multi-disciplinary scientific knowledge. Moreover, we show that fine-tuning base models with existing dialogue datasets leads to poor performance on TutorEval. Therefore, we create TutorChat, a dataset of 80,000 long synthetic dialogues about textbooks. We use TutorChat to fine-tune Llemma models with 7B and 34B parameters. These LM tutors specialized in math have a 32K-token context window, and they excel at TutorEval while performing strongly on GSM8K and MATH. Our datasets build on open-source materials, and we release our models, data, and evaluations.

AISep 24, 2025Code
UserRL: Training Interactive User-Centric Agent via Reinforcement Learning

Cheng Qian, Zuxin Liu, Akshara Prabhakar et al. · princeton

Reinforcement learning (RL) has shown promise in training agentic models that move beyond static benchmarks to engage in dynamic, multi-turn interactions. Yet, the ultimate value of such agents lies in their ability to assist users, a setting where diversity and dynamics of user interaction pose challenges. In this work, we propose UserRL, a unified framework for training and evaluating user-centric abilities through standardized gym environments paired with simulated users. We systematically vary turn-level reward assignment and trajectory-level score calculation to analyze how different formulations affect learning under the GRPO algorithm. Our experiments across Qwen3 models reveal three key findings: (i) SFT cold start is critical for unlocking initial interaction ability and enabling sustained RL improvements; (ii) deliberate trajectory scoring yields more efficient and effective multi-turn interactions; and (iii) while stronger simulated users (e.g., GPT-4o) facilitates training, open-source simulators (e.g., Qwen3-32B) remain a cost-effective and transferable option. Together, these results highlight that careful design of reward shaping and user simulation choice is as crucial as model scale, and establish UserRL as a practical pathway for developing robust user-centric agentic models. All codes and data are public for future research.

AIMar 28, 2025Code
ActionStudio: A Lightweight Framework for Data and Training of Large Action Models

Jianguo Zhang, Thai Hoang, Ming Zhu et al. · princeton, salesforce

Large Action models are essential for enabling autonomous agents to perform complex tasks. However, training such models remains challenging due to the diversity of agent environments and the complexity of noisy agentic data. Existing infrastructure offers limited support for scalable, agent-specific fine-tuning and standardized agent data processing. We introduce ActionStudio, a lightweight and extensible data and training framework designed for large action models. ActionStudio unifies diverse agent trajectories using our proposed Unified Format 2.0, supports a range of training workflows with optimized multi-node distributed setup, and integrates robust preprocessing and real-time verification tools. ActionStudio demonstrates up to 9x higher throughput compared to existing agentic training frameworks, and our trained models yield top performances across public and realistic agent benchmarks. To support the broader research community, we open-source the ActionStudio framework and release actionstudio-98k, a curated dataset of 98k high-quality trajectories. Code: https://github.com/SalesforceAIResearch/xLAM.

CLOct 20, 2025Code
Enterprise Deep Research: Steerable Multi-Agent Deep Research for Enterprise Analytics

Akshara Prabhakar, Roshan Ram, Zixiang Chen et al. · princeton

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

CLNov 23, 2021Code
CL-NERIL: A Cross-Lingual Model for NER in Indian Languages

Akshara Prabhakar, Gouri Sankar Majumder, Ashish Anand

Developing Named Entity Recognition (NER) systems for Indian languages has been a long-standing challenge, mainly owing to the requirement of a large amount of annotated clean training instances. This paper proposes an end-to-end framework for NER for Indian languages in a low-resource setting by exploiting parallel corpora of English and Indian languages and an English NER dataset. The proposed framework includes an annotation projection method that combines word alignment score and NER tag prediction confidence score on source language (English) data to generate weakly labeled data in a target Indian language. We employ a variant of the Teacher-Student model and optimize it jointly on the pseudo labels of the Teacher model and predictions on the generated weakly labeled data. We also present manually annotated test sets for three Indian languages: Hindi, Bengali, and Gujarati. We evaluate the performance of the proposed framework on the test sets of the three Indian languages. Empirical results show a minimum 10% performance improvement compared to the zero-shot transfer learning model on all languages. This indicates that weakly labeled data generated using the proposed annotation projection method in target Indian languages can complement well-annotated source language data to enhance performance. Our code is publicly available at https://github.com/aksh555/CL-NERIL

CLNov 4, 2024
CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments

Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan et al. · microsoft-research, princeton

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.

AIJul 29, 2025
UserBench: An Interactive Gym Environment for User-Centric Agents

Cheng Qian, Zuxin Liu, Akshara Prabhakar et al. · princeton

Large Language Models (LLMs)-based agents have made impressive progress in reasoning and tool use, enabling them to solve complex tasks. However, their ability to proactively collaborate with users, especially when goals are vague, evolving, or indirectly expressed, remains underexplored. To address this gap, we introduce UserBench, a user-centric benchmark designed to evaluate agents in multi-turn, preference-driven interactions. UserBench features simulated users who start with underspecified goals and reveal preferences incrementally, requiring agents to proactively clarify intent and make grounded decisions with tools. Our evaluation of leading open- and closed-source LLMs reveals a significant disconnect between task completion and user alignment. For instance, models provide answers that fully align with all user intents only 20% of the time on average, and even the most advanced models uncover fewer than 30% of all user preferences through active interaction. These results highlight the challenges of building agents that are not just capable task executors, but true collaborative partners. UserBench offers an interactive environment to measure and advance this critical capability.

SENov 20, 2024
ToolScan: A Benchmark for Characterizing Errors in Tool-Use LLMs

Shirley Kokane, Ming Zhu, Tulika Awalgaonkar et al. · princeton, salesforce

Evaluating Large Language Models (LLMs) is one of the most critical aspects of building a performant compound AI system. Since the output from LLMs propagate to downstream steps, identifying LLM errors is crucial to system performance. A common task for LLMs in AI systems is tool use. While there are several benchmark environments for evaluating LLMs on this task, they typically only give a success rate without any explanation of the failure cases. To solve this problem, we introduce TOOLSCAN, a new benchmark to identify error patterns in LLM output on tool-use tasks. Our benchmark data set comprises of queries from diverse environments that can be used to test for the presence of seven newly characterized error patterns. Using TOOLSCAN, we show that even the most prominent LLMs exhibit these error patterns in their outputs. Researchers can use these insights from TOOLSCAN to guide their error mitigation strategies.

CLMay 24, 2025
CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions

Kung-Hsiang Huang, Akshara Prabhakar, Onkar Thorat et al. · princeton

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

SENov 17, 2025
LoCoBench-Agent: An Interactive Benchmark for LLM Agents in Long-Context Software Engineering

Jielin Qiu, Zuxin Liu, Zhiwei Liu et al. · princeton

As large language models (LLMs) evolve into sophisticated autonomous agents capable of complex software development tasks, evaluating their real-world capabilities becomes critical. While existing benchmarks like LoCoBench~\cite{qiu2025locobench} assess long-context code understanding, they focus on single-turn evaluation and cannot capture the multi-turn interactive nature, tool usage patterns, and adaptive reasoning required by real-world coding agents. We introduce \textbf{LoCoBench-Agent}, a comprehensive evaluation framework specifically designed to assess LLM agents in realistic, long-context software engineering workflows. Our framework extends LoCoBench's 8,000 scenarios into interactive agent environments, enabling systematic evaluation of multi-turn conversations, tool usage efficiency, error recovery, and architectural consistency across extended development sessions. We also introduce an evaluation methodology with 9 metrics across comprehension and efficiency dimensions. Our framework provides agents with 8 specialized tools (file operations, search, code analysis) and evaluates them across context lengths ranging from 10K to 1M tokens, enabling precise assessment of long-context performance. Through systematic evaluation of state-of-the-art models, we reveal several key findings: (1) agents exhibit remarkable long-context robustness; (2) comprehension-efficiency trade-off exists with negative correlation, where thorough exploration increases comprehension but reduces efficiency; and (3) conversation efficiency varies dramatically across models, with strategic tool usage patterns differentiating high-performing agents. As the first long-context LLM agent benchmark for software engineering, LoCoBench-Agent establishes a rigorous foundation for measuring agent capabilities, identifying performance gaps, and advancing autonomous software development at scale.

LGOct 9, 2025
xRouter: Training Cost-Aware LLMs Orchestration System via Reinforcement Learning

Cheng Qian, Zuxin Liu, Shirley Kokane et al. · princeton

Modern LLM deployments confront a widening cost-performance spectrum: premium models deliver strong reasoning but are expensive, while lightweight models are economical yet brittle on complex tasks. Static escalation rules and keyword heuristics under-utilize this spectrum and fail to adapt across task types. We present xRouter, a tool-calling-based routing system in which a learned router can either answer directly or invoke one or more external models. The router is trained end-to-end with reinforcement learning using an explicit, cost-aware reward that encodes cost-performance trade-offs, eliminating the need for hand-engineered routing rules. Our implementation encompasses the full reinforcement learning framework, including reward and cost accounting, as well as the deployment and evaluation pipelines. Across diverse benchmarks, xRouter achieves strong cost-performance trade-offs (e.g., substantial cost reductions at comparable task completion rates), and provides empirical insights into what reliably helps learned routing and what does not, ranging from model trainability to the difficulty of eliciting sophisticated orchestration behaviors in small open models. We hope these findings and our open implementation will serve as a practical substrate for advancing learned, cost-aware LLM orchestration.