Debora F. de Souza

Gabriela Beltrão, Debora F. de Souza, Sonia Sousa et al.

The role of trust within Human-Computer Interaction is being redefined. With the increasing omnipresence, autonomy, and opacity of technology, users often struggle to understand the capabilities and limitations of systems. In this article, we present the results of an empirical study designed to provide a practical, evidence-based interpretation of trust propensity assessment using the Human-Computer Trust Scale (HCTS). We outline the process used to develop a guideline for interpreting the instrument's results and explain the rationale for our decisions, advocating for calibrating trust in technology within HCI. Our findings demonstrate that the HCTS is a promising tool for conducting an initial evaluation of propensity to trust, but that such an assessment requires reflection and interpretation that should be considered within the context of the interaction.

Debora F De Souza, Gabriela Beltrao, Berta Chulvi et al.

The broadcast of disinformation in online social networks (OSN) is a growing concern examined across several disciplines, including human-computer interaction (HCI). The pervasive issue has been prompting novel approaches to identify the malicious actors behind the dissemination of deceptive and fabricated content. Analyzing the characteristics and activities of these actors, we designed a taxonomy informed by collaboration with subject matter experts (SMEs) and a review of the academic literature. Our study explores how to distinguish the characteristics, activities, and strategies of malicious actors on OSN and examines how they contribute to the spread of disinformation. We describe the design process and the application of the taxonomy in a case study analyzing anti-migration discourse in social media channels, and reflect on its potential to aid researchers and practitioners in the responsible design of network systems.