Hansa Meghwani

Amit Agarwal, Hitesh Laxmichand Patel, Meizhu Liu et al.

Reference-free image-to-text evaluators are now standard for scoring image-caption alignment, yet it is unclear whether they respect semantic invariances. We present an invariance probe on five popular evaluators (CLIPScore, PAC-S, UMIC, FLEUR, and a deterministic LLM judge) under semantics-preserving perturbations along three axes -- spatial (flips, context-preserving repositioning, light rotations), object (scale, category), and socio-linguistic framing (cultural/economic adjectives with neutral and length-matched controls). Across curated slices of three detection datasets and three caption evaluation suites, we find consistent non-semantic sensitivities, where benign spatial edits and simple phrasing changes shift scores by $\approx$6--9\% on average, and for systems separated by just 0.7\%, these shifts can cause ranking flips in up to $\sim$37\% of cases, particularly under spatial changes. A small human study also supports this finding and confirms that annotators generally judge perturbed pairs as equally correct, so these shifts reflect metric behavior rather than semantic change. We further propose invariance-calibrated scoring, a post-hoc adjustment that roughly halves median absolute sensitivity while retaining correlation with learned caption evaluators.

Amit Agarwal, Srikant Panda, Angeline Charles et al.

Multimodal Large Language Models (MLLMs), are recent advancement of Vision-Language Models (VLMs) that have driven major advances in video understanding. However, their vulnerability to adversarial tampering and manipulations remains underexplored. To address this gap, we introduce \textbf{MVTamperBench}, a benchmark that systematically evaluates MLLM robustness against five prevalent tampering techniques: rotation, masking, substitution, repetition, and dropping; based on real-world visual tampering scenarios such as surveillance interference, social media content edits, and misinformation injection. MVTamperBench comprises ~3.4K original videos, expanded into over ~17K tampered clips covering 19 distinct video manipulation tasks. This benchmark challenges models to detect manipulations in spatial and temporal coherence. We evaluate 45 recent MLLMs from 15+ model families. We reveal substantial variability in resilience across tampering types and show that larger parameter counts do not necessarily guarantee robustness. MVTamperBench sets a new benchmark for developing tamper-resilient MLLM in safety-critical applications, including detecting clickbait, preventing harmful content distribution, and enforcing policies on media platforms. We release all code, data, and benchmark to foster open research in trustworthy video understanding. Code: https://amitbcp.github.io/MVTamperBench/ Data: https://huggingface.co/datasets/Srikant86/MVTamperBench

Hansa Meghwani, Amit Agarwal, Priyaranjan Pattnayak et al.

Enterprise search systems often struggle to retrieve accurate, domain-specific information due to semantic mismatches and overlapping terminologies. These issues can degrade the performance of downstream applications such as knowledge management, customer support, and retrieval-augmented generation agents. To address this challenge, we propose a scalable hard-negative mining framework tailored specifically for domain-specific enterprise data. Our approach dynamically selects semantically challenging but contextually irrelevant documents to enhance deployed re-ranking models. Our method integrates diverse embedding models, performs dimensionality reduction, and uniquely selects hard negatives, ensuring computational efficiency and semantic precision. Evaluation on our proprietary enterprise corpus (cloud services domain) demonstrates substantial improvements of 15\% in MRR@3 and 19\% in MRR@10 compared to state-of-the-art baselines and other negative sampling techniques. Further validation on public domain-specific datasets (FiQA, Climate Fever, TechQA) confirms our method's generalizability and readiness for real-world applications.

Amit Agarwal, Hansa Meghwani, Hitesh Laxmichand Patel et al.

Large language models (LLMs) remain unreliable for global enterprise applications due to substantial performance gaps between high-resource and mid/low-resource languages, driven by English-centric pretraining and internal reasoning biases. This inconsistency undermines customer experience and operational reliability in multilingual settings such as customer support, content moderation, and information retrieval. Even with advanced Retrieval-Augmented Generation (RAG) systems, we observe up to an 29% accuracy drop in non-English languages compared to English. We propose a practical, batch-wise alignment strategy for fine-tuning LLMs, leveraging semantically equivalent multilingual data in each training batch to directly align model outputs across languages. This approach improves non-English accuracy by up to 23.9% without compromising English performance, model reasoning, or retrieval quality. Our method is simple to implement, scalable, and integrates seamlessly with existing LLM training & deployment pipelines, enabling more robust and equitable multilingual AI solutions in industry.

Priyaranjan Pattnayak, Amit Agarwal, Hansa Meghwani et al.

Retrieval-Augmented Generation (RAG) systems and large language model (LLM)-powered chatbots have significantly advanced conversational AI by combining generative capabilities with external knowledge retrieval. Despite their success, enterprise-scale deployments face critical challenges, including diverse user queries, high latency, hallucinations, and difficulty integrating frequently updated domain-specific knowledge. This paper introduces a novel hybrid framework that integrates RAG with intent-based canned responses, leveraging predefined high-confidence responses for efficiency while dynamically routing complex or ambiguous queries to the RAG pipeline. Our framework employs a dialogue context manager to ensure coherence in multi-turn interactions and incorporates a feedback loop to refine intents, dynamically adjust confidence thresholds, and expand response coverage over time. Experimental results demonstrate that the proposed framework achieves a balance of high accuracy (95\%) and low latency (180ms), outperforming RAG and intent-based systems across diverse query types, positioning it as a scalable and adaptive solution for enterprise conversational AI applications.

Hansa Meghwani

Ranking consistently emerges as a primary focus in information retrieval research. Retrieval and ranking models serve as the foundation for numerous applications, including web search, open domain QA, enterprise domain QA, and text-based recommender systems. Typically, these models undergo training on triplets consisting of binary relevance assignments, comprising one positive and one negative passage. However, their utilization involves a context where a significantly more nuanced understanding of relevance is necessary, especially when re-ranking a large pool of potentially relevant passages. Although collecting positive examples through user feedback like impressions or clicks is straightforward, identifying suitable negative pairs from a vast pool of possibly millions or even billions of documents possess a greater challenge. Generating a substantial number of negative pairs is often necessary to maintain the high quality of the model. Several approaches have been suggested in literature to tackle the issue of selecting suitable negative pairs from an extensive corpus. This study focuses on explaining the crucial role of hard negatives in the training process of cross-encoder models, specifically aiming to explain the performance gains observed with hard negative sampling compared to random sampling. We have developed a robust hard negative mining technique for efficient training of cross-encoder re-rank models on an enterprise dataset which has domain specific context. We provide a novel perspective to enhance retrieval models, ultimately influencing the performance of advanced LLM systems like Retrieval-Augmented Generation (RAG) and Reasoning and Action Agents (ReAct). The proposed approach demonstrates that learning both similarity and dissimilarity simultaneously with cross-encoders improves performance of retrieval systems.

Amit Agarwal, Hitesh Laxmichand Patel, Srikant Panda et al.

Multimodal Large Language Models (MLLMs) have achieved impressive results on vision-language benchmarks, yet it remains unclear whether these benchmarks assess genuine global reasoning or allow success via localized visual cues. Existing evaluation methods do not explicitly measure this distinction, hindering effective dataset curation and real-world focused model development. We introduce Region Comprehension Index (RCI), the first model-based score to directly quantify a dataset's reliance on global versus local visual information. RCI systematically compares reference-model performance on image patches versus full images, revealing if tasks require holistic image understanding or can be solved with partial or localized visual cues. When applying RCI to 13 widely used multimodal benchmarks, we observed that most of them favor localized reasoning and exhibit significant spatial biases, indicating potential risks in real-world applications. RCI equips researchers & practitioners with an actionable tool for diagnosing & mitigating these biases, enabling the construction of datasets and benchmarks to foster the development of robust, enterprise-ready multimodal systems.

Hitesh Laxmichand Patel, Amit Agarwal, Srikant Panda et al.

The reliability of Multimodal Large Language Models (MLLMs) in real-world settings is often undermined by sensitivity to irrelevant or distracting visual context, an aspect not captured by existing evaluation metrics. We introduce the \textbf{Patch Context Robustness Index (PCRI)}, the first systematic and interpretable score for quantifying MLLM robustness to variations in visual context granularity, measuring performance changes between localized image patches and full-image input. Applying PCRI to 19 state-of-the-art MLLMs across 15 vision-language benchmarks, we find that most leading models remain brittle to background noise, with only a few, such as InternVL2-26B and Qwen2VL-72B, demonstrating consistent robustness across tasks. PCRI analysis also highlights how different model architectures handle and integrate visual context, offering actionable diagnostic insight for both researchers and practitioners. PCRI enables rigorous comparison of context robustness, supporting principled model selection and guiding the development of future architectures and training strategies for robust, real-world deployment.

Karan Dua, Hitesh Laxmichand Patel, Puneet Mittal et al.

Developing document understanding models at enterprise scale requires large, diverse, and well-annotated datasets spanning a wide range of document types. However, collecting such data is prohibitively expensive due to privacy constraints, legal restrictions, and the sheer volume of manual annotation needed - costs that can scale into millions of dollars. We introduce FlexDoc, a scalable synthetic data generation framework that combines Stochastic Schemas and Parameterized Sampling to produce realistic, multilingual semi-structured documents with rich annotations. By probabilistically modeling layout patterns, visual structure, and content variability, FlexDoc enables the controlled generation of diverse document variants at scale. Experiments on Key Information Extraction (KIE) tasks demonstrate that FlexDoc-generated data improves the absolute F1 Score by up to 11% when used to augment real datasets, while reducing annotation effort by over 90% compared to traditional hard-template methods. The solution is in active deployment, where it has accelerated the development of enterprise-grade document understanding models while significantly reducing data acquisition and annotation costs.