Sagar Davasam

Shiva Krishna Reddy Malay, Shravan Nayak, Jishnu Sethumadhavan Nair et al.

Large language models are shifting from passive information providers to active agents intended for complex workflows. However, their deployment as reliable AI workers in enterprise is stalled by benchmarks that fail to capture the intricacies of professional environments, specifically, the need for long-horizon planning amidst persistent state changes and strict access protocols. In this work, we introduce EnterpriseOps-Gym, a benchmark designed to evaluate agentic planning in realistic enterprise settings. Specifically, EnterpriseOps-Gym features a containerized sandbox with 164 database tables and 512 functional tools to mimic real-world search friction. Within this environment, agents are evaluated on 1,150 expert-curated tasks across eight mission-critical verticals (including Customer Service, HR, and IT). Our evaluation of 14 frontier models reveals critical limitations in state-of-the-art models: the top-performing Claude Opus 4.5 achieves only 37.4% success. Further analysis shows that providing oracle human plans improves performance by 14-35 percentage points, pinpointing strategic reasoning as the primary bottleneck. Additionally, agents frequently fail to refuse infeasible tasks (best model achieves 53.9%), leading to unintended and potentially harmful side effects. Our findings underscore that current agents are not yet ready for autonomous enterprise deployment. More broadly, EnterpriseOps-Gym provides a concrete testbed to advance the robustness of agentic planning in professional workflows.

Raghu Vamshi Hemadri, Humaira Firdowse Mohammed, Rishabh Maheshwary et al.

Efficient agentic systems should incur expensive frontier-model costs only on decisions where a cheaper local model is likely to fail. Existing LLM cascades usually route whole queries before execution, but task difficulty shifts mid-trajectory - after flaky tool calls, truncated observations, or compounding local errors - making pre-execution routing brittle. We introduce \textbf{R2V-Agent}, a risk-calibrated SLM-LLM routing framework for interactive agents. R2V combines four components: a distilled small language model (SLM) policy, a stronger teacher LLM, a lightweight process verifier that scores candidate actions at each step, and a calibrated step-level router. The router is our central contribution: after the SLM is trained, it estimates residual failure risk at each step and escalates only when teacher intervention is warranted. To make the routing problem well-defined, we first train a stable local SLM using a standard offline pipeline: behavioral cloning (BC) on teacher trajectories, followed by verifier-guided Direct Preference Optimization (DPO) with consistency regularization. The router is then trained on this fixed policy's residual failures using Brier-calibrated probability estimation and a Conditional Value-at-Risk (CVaR)-constrained objective that penalizes worst-case failures across perturbation seeds. Across HumanEval+, TextWorld, and TerminalBench with four SLM backbones, R2V improves the reliability-cost frontier: it achieves $94.3\%$ HumanEval+ success with $0.60\%$ LLM escalation, recovers TextWorld from $64.6\%$ SLM-only success to $98.2\%$ at $41.7\%$ escalation, and reaches $93.3\%$ TerminalBench success at $33.9\%$ LLM calls, roughly half the heuristic-router cost.

Shruthan Radhakrishna, Aman Tiwari, Aanjaneya Shukla et al.

We present Apriel-1.5-15B-Thinker, a 15-billion parameter open-weights multimodal reasoning model that achieves frontier-level performance through training design rather than sheer scale. Starting from Pixtral-12B, we apply a progressive three-stage methodology: (1) depth upscaling to expand reasoning capacity without pretraining from scratch, (2) staged continual pre-training that first develops foundational text and vision understanding, then enhances visual reasoning through targeted synthetic data generation addressing spatial structure, compositional understanding, and fine-grained perception, and (3) high-quality text-only supervised fine-tuning on curated instruction-response pairs with explicit reasoning traces spanning mathematics, coding, science, and tool use. Notably, our model achieves competitive results without reinforcement learning or preference optimization, isolating the contribution of our data-centric continual pre-training approach. On the Artificial Analysis Intelligence Index, Apriel-1.5-15B-Thinker attains a score of 52, matching DeepSeek-R1-0528 despite requiring significantly fewer computational resources. Across ten image benchmarks, its performance is on average within five points of Gemini-2.5-Flash and Claude Sonnet-3.7, a key achievement for a model operating within single-GPU deployment constraints. Our results demonstrate that thoughtful mid-training 2 design can close substantial capability gaps without massive scale, making frontier-level multimodal reasoning accessible to organizations with limited infrastructure. We release the model checkpoint, all training recipes, and evaluation protocols under the MIT license to to advance open-source research.

Jishnu Sethumadhavan Nair, Patrice Bechard, Rishabh Maheshwary et al.

World models enable agents to anticipate the effects of their actions by internalizing environment dynamics. In enterprise systems, however, these dynamics are often defined by tenant-specific business logic that varies across deployments and evolves over time, making models trained on historical transitions brittle under deployment shift. We ask a question the world-models literature has not addressed: when the rules can be read at inference time, does an agent still need to learn them? We argue, and demonstrate empirically, that in settings where transition dynamics are configurable and readable, runtime discovery complements offline training by grounding predictions in the active system instance. We propose enterprise discovery agents, which recover relevant transition dynamics at runtime by reading the system's configuration rather than relying solely on internalized representations. We introduce CascadeBench, a reasoning-focused benchmark for enterprise cascade prediction that adopts the evaluation methodology of World of Workflows on diverse synthetic environments, and use it together with deployment-shift evaluation to show that offline-trained world models can perform well in-distribution but degrade as dynamics change, whereas discovery-based agents are more robust under shift by grounding their predictions in the current instance. Our findings suggest that, in configurable enterprise environments, agents should not rely solely on fixed internalized dynamics, but should incorporate mechanisms for discovering relevant transition logic at runtime.

Patrice Bechard, Orlando Marquez Ayala, Emily Chen et al.

There has been growing interest in building agents that can interact with digital platforms to execute meaningful enterprise tasks autonomously. Among the approaches explored are tool-augmented agents built on abstractions such as Model Context Protocol (MCP) and web agents that operate through graphical interfaces. Yet, it remains unclear whether such complex agentic systems are necessary given their cost and operational overhead. We argue that a coding agent equipped only with a terminal and a filesystem can solve many enterprise tasks more effectively by interacting directly with platform APIs. We evaluate this hypothesis across diverse real-world systems and show that these low-level terminal agents match or outperform more complex agent architectures. Our findings suggest that simple programmatic interfaces, combined with strong foundation models, are sufficient for practical enterprise automation.

Shruthan Radhakrishna, Soham Parikh, Gopal Sarda et al.

While large language models (LLMs) have achieved remarkable reasoning capabilities across domains like code, math and other enterprise tasks, their significant memory and computational costs often preclude their use in practical enterprise settings. To this end, we introduce Apriel-Nemotron-15B-Thinker, a 15-billion parameter model in the ServiceNow Apriel SLM series that achieves performance against medium sized state-of-the-art models such as o1-mini, QWQ32B, and EXAONE-Deep-32B while maintaining only half the memory footprint of those alternatives. Apriel-Nemotron-15B-Thinker model is trained in a four stage training pipeline including 1) Base Model upscaling, 2) Continual Pre-training 3) Supervised Fine-tuning (SFT) and 4) Reinforcement Learning using GRPO. Comprehensive evaluations across a diverse suite of benchmarks consistently demonstrate that our Apriel-Nemotron-15B-Thinker model matches or exceeds the performance of its 32-billion parameter counterparts, despite being less than half their size.

Bryan Etzine, Masoud Hashemi, Nishanth Madhusudhan et al.

Existing benchmarks are becoming saturated and struggle to separate model performances due to factors like data contamination and advancing LLM capabilities. This paper introduces EMDM (Enhanced Model Differentiation Metric), a novel weighted metric that revitalizes benchmarks by enhancing model separation. EMDM integrates final answer and Chain-of-Thought (CoT) reasoning correctness, assigning weights based on the complexity and reasoning depth required to solve a given sample in the evaluation data. Using a baseline LLM in two setups-Unguided, where the model has no prior exposure to test samples, and Guided, where the model has prior knowledge of the desired answer-EMDM distinguishes instances of varying difficulty. The CoT and answer correctness from these setups inform an optimization objective for weight assignment, resulting in a more nuanced evaluation of model performance. Compared to the exact match (EM) metric, which achieves 17% separation on ARC-Challenge, EMDM achieves 46%, demonstrating its effectiveness in differentiating models based on reasoning and knowledge requirements.