Adwait Ratnaparkhi

Omkar Patil, Lena Reed, Kevin K. Bowden et al. · cmu

Conversational agents are consistently growing in popularity and many people interact with them every day. While many conversational agents act as personal assistants, they can have many different goals. Some are task-oriented, such as providing customer support for a bank or making a reservation. Others are designed to be empathetic and to form emotional connections with the user. The Alexa Prize Challenge aims to create a socialbot, which allows the user to engage in coherent conversations, on a range of popular topics that will interest the user. Here we describe Athena 2.0, UCSC's conversational agent for Amazon's Socialbot Grand Challenge 4. Athena 2.0 utilizes a novel knowledge-grounded discourse model that tracks the entity links that Athena introduces into the dialogue, and uses them to constrain named-entity recognition and linking, and coreference resolution. Athena 2.0 also relies on a user model to personalize topic selection and other aspects of the conversation to individual users.

Hanoz Bhathena, Parin Rajesh Jhaveri, Rohan Mittal et al.

Recent advances in multimodal retrieval-augmented generation (MM-RAG) have shifted toward minimal parsing, relying on page-level images for producing retriever embeddings and for answer generation. While efficient, this trend often neglects explicit handling of the rich, structured information in complex enterprise documents, instead depending on pre-trained embeddings or vision-language models to implicitly capture such structure. In this work, we take a more direct approach: MM-BizRAG proactively extracts and represents document structure via a document structure-aware split that dynamically routes documents through orientation-specific ingestion pipelines, applying explicit layout-aware parsing for vertically structured documents (e.g., reports) and holistic page-level representations for horizontally structured documents (e.g., slide decks). A unified LLM-driven artifact transformation pipeline with placeholder-based positional alignment preserves natural reading order, while inference-time multimodal assembly decouples retrieval representations from generation context, enabling richer, more grounded answers without any finetuning requirement. Through experiments on a large, heterogeneous enterprise dataset and two public benchmarks (SlideVQA and FinRAGBench-V), MM-BizRAG consistently outperforms state-of-the-art vision-centric baselines by up to 32% points, with especially strong gains on report-style layouts. Furthermore, we introduce FastRAGEval, a single-call LLM Judge metric for fine-grained generative recall that halves RAGChecker's cost while achieving stronger human alignment.

Wanying Ding, Savinay Narendra, Xiran Shi et al.

Analyzing financial transactions is crucial for ensuring regulatory compliance, detecting fraud, and supporting decisions. The complexity of financial transaction data necessitates advanced techniques to extract meaningful insights and ensure accurate analysis. Since Transformer-based models have shown outstanding performance across multiple domains, this paper seeks to explore their potential in understanding financial transactions. This paper conducts extensive experiments to evaluate three types of Transformer models: Encoder-Only, Decoder-Only, and Encoder-Decoder models. For each type, we explore three options: pretrained LLMs, fine-tuned LLMs, and small proprietary models developed from scratch. Our analysis reveals that while LLMs, such as LLaMA3-8b, Flan-T5, and SBERT, demonstrate impressive capabilities in various natural language processing tasks, they do not significantly outperform small proprietary models in the specific context of financial transaction understanding. This phenomenon is particularly evident in terms of speed and cost efficiency. Proprietary models, tailored to the unique requirements of transaction data, exhibit faster processing times and lower operational costs, making them more suitable for real-time applications in the financial sector. Our findings highlight the importance of model selection based on domain-specific needs and underscore the potential advantages of customized proprietary models over general-purpose LLMs in specialized applications. Ultimately, we chose to implement a proprietary decoder-only model to handle the complex transactions that we previously couldn't manage. This model can help us to improve 14% transaction coverage, and save more than \$13 million annual cost.

Juraj Juraska, Kevin K. Bowden, Lena Reed et al.

Athena 2.0 is an Alexa Prize SocialBot that has been a finalist in the last two Alexa Prize Grand Challenges. One reason for Athena's success is its novel dialogue management strategy, which allows it to dynamically construct dialogues and responses from component modules, leading to novel conversations with every interaction. Here we describe Athena's system design and performance in the Alexa Prize during the 20/21 competition. A live demo of Athena as well as video recordings will provoke discussion on the state of the art in conversational AI.

San Gultekin, Avishek Saha, Adwait Ratnaparkhi et al.

Area under the receiver operating characteristics curve (AUC) is an important metric for a wide range of signal processing and machine learning problems, and scalable methods for optimizing AUC have recently been proposed. However, handling very large datasets remains an open challenge for this problem. This paper proposes a novel approach to AUC maximization, based on sampling mini-batches of positive/negative instance pairs and computing U-statistics to approximate a global risk minimization problem. The resulting algorithm is simple, fast, and learning-rate free. We show that the number of samples required for good performance is independent of the number of pairs available, which is a quadratic function of the positive and negative instances. Extensive experiments show the practical utility of the proposed method.