Alexandra Uma

h-index7
2papers
374citations

2 Papers

28.2CLApr 28, 2023
SemEval-2023 Task 11: Learning With Disagreements (LeWiDi)

Elisa Leonardelli, Alexandra Uma, Gavin Abercrombie et al.

NLP datasets annotated with human judgments are rife with disagreements between the judges. This is especially true for tasks depending on subjective judgments such as sentiment analysis or offensive language detection. Particularly in these latter cases, the NLP community has come to realize that the approach of 'reconciling' these different subjective interpretations is inappropriate. Many NLP researchers have therefore concluded that rather than eliminating disagreements from annotated corpora, we should preserve them-indeed, some argue that corpora should aim to preserve all annotator judgments. But this approach to corpus creation for NLP has not yet been widely accepted. The objective of the LeWiDi series of shared tasks is to promote this approach to developing NLP models by providing a unified framework for training and evaluating with such datasets. We report on the second LeWiDi shared task, which differs from the first edition in three crucial respects: (i) it focuses entirely on NLP, instead of both NLP and computer vision tasks in its first edition; (ii) it focuses on subjective tasks, instead of covering different types of disagreements-as training with aggregated labels for subjective NLP tasks is a particularly obvious misrepresentation of the data; and (iii) for the evaluation, we concentrate on soft approaches to evaluation. This second edition of LeWiDi attracted a wide array of participants resulting in 13 shared task submission papers.

0.3CLSep 6, 2022
Comparing Methods for Extractive Summarization of Call Centre Dialogue

Alexandra N. Uma, Dmitry Sityaev

This paper provides results of evaluating some text summarisation techniques for the purpose of producing call summaries for contact centre solutions. We specifically focus on extractive summarisation methods, as they do not require any labelled data and are fairly quick and easy to implement for production use. We experimentally compare several such methods by using them to produce summaries of calls, and evaluating these summaries objectively (using ROUGE-L) and subjectively (by aggregating the judgements of several annotators). We found that TopicSum and Lead-N outperform the other summarisation methods, whilst BERTSum received comparatively lower scores in both subjective and objective evaluations. The results demonstrate that even such simple heuristics-based methods like Lead-N ca n produce meaningful and useful summaries of call centre dialogues.