Ahmad Salimi

Sepehr Harfi, Ahmad Salimi, Dongming Shen et al.

Most LLM benchmarks score how well a model responds to explicit requests. They leave unmeasured a different conversational ability: noticing and acting on needs the user has implied but not said. We call this \emph{conversational proactivity}. ProactBench decomposes it into three phase-tied types: \textsc{Emergent}, inference from a single disclosed anchor; \textsc{Critical}, synthesis across multiple anchors; and \textsc{Recovery}, grounded forward-looking value after task completion. We operationalise the benchmark with three agents: a Planner, a User Agent, and an Assistant Model. Their information asymmetries defend against style-confounded scoring, rubric leakage, external-context contamination, and information dumps. The released corpus contains 198 curated dialogues with 624 trigger points across 24 communication styles drawn from a psychometric inventory and audited by an independent LLM judge. Across 16 frontier and open-weight models, \textsc{Recovery} is both difficult and weakly predicted by six standard benchmarks, making it a useful new evaluation signal.

Ahmad Salimi, Wentao Ma, Yuzhi Tang et al.

Voice agents deployed in structured workflows (customer service, healthcare scheduling, account management) must handle frequent user interruptions while maintaining progress through multi-step procedures. Existing benchmarks for speech-capable models focus on the timing of interruptions: barge-in detection, endpointing, and turn-taking dynamics. They leave unmeasured what happens after the interruption: does the agent resume the workflow at the correct step? Does it address the user's interjection? Does it avoid re-delivering content the user already heard? We introduce IHBench (Interruption Handling Benchmark), a benchmark that evaluates post-interruption recovery in voice agents executing state-machine-driven workflows across 10 enterprise domains. Six interruption types are injected at controlled points mid-utterance, with per-interruption evaluation rubrics generated alongside the data. Each interruption is scored on two axes: task fulfillment and recovery quality. We evaluate 27 audio-language model configurations from OpenAI, Google, and the open-weight community. Models vary widely, and recovery quality depends strongly on the interruption type. Across our experiments, closed-weight models are consistently more robust to interruptions than open-weight ones: they win far more often on task fulfillment, degrade roughly 3.3x more slowly as conversations grow longer, and show no audio-versus-text modality gap, whereas the open-weight models lose ground on all three. A human study validates the LLM judge against human annotators, and a cross-benchmark analysis against AudioMultiChallenge indicates that recovery quality is a largely distinct capability axis.

Yuzhi Tang, Wentao Ma, Xiling Zhao et al.

Current full-duplex (FD) spoken dialogue systems can produce fluid interactions, yet it remains unclear whether they can adapt their turn-taking behavior when explicitly instructed. This is critical for real-world deployment, where conversational policies vary across applications (e.g., proactive tutoring vs. passive counseling). We introduce Instruct-FD, an instruction-conditioned benchmark for evaluating controllable turn management in FD systems. To enable this, we develop a human-validated, scalable synthetic pipeline that generates instruction-conditioned conversations, along with a deployment-agnostic multi-turn evaluation protocol and an LLM-based judge. Benchmarking six state-of-the-art full-duplex systems reveals a substantial gap in instruction-following turn management: the best model achieves only 64.4% adherence. Performance is highly uneven across behaviors and scenarios, with proactive behaviors such as model backchanneling and interruption remaining particularly challenging. These findings establish instruction-following turn management as a crucial direction for building adaptable and deployable full-duplex dialogue systems.