Michelle Gong

Weizhi Zhang, Xiaokai Wei, Wei-Chieh Huang et al.

Recent advancements in Large Language Models (LLMs) have expanded context windows to million-token scales, yet benchmarks for evaluating memory remain limited to short-session synthetic dialogues. We introduce \textsc{MemoryCD}, the first large-scale, user-centric, cross-domain memory benchmark derived from lifelong real-world behaviors in the Amazon Review dataset. Unlike existing memory datasets that rely on scripted personas to generate synthetic user data, \textsc{MemoryCD} tracks authentic user interactions across years and multiple domains. We construct a multi-faceted long-context memory evaluation pipeline of 14 state-of-the-art LLM base models with 6 memory method baselines on 4 distinct personalization tasks over 12 diverse domains to evaluate an agent's ability to simulate real user behaviors in both single and cross-domain settings. Our analysis reveals that existing memory methods are far from user satisfaction in various domains, offering the first testbed for cross-domain life-long personalization evaluation.

Reza Shirkavand, Xiaokai Wei, Chen Wang et al.

While collaborative filtering delivers predictive accuracy and efficiency, and Large Language Models (LLMs) enable expressive and generalizable reasoning, modern recommendation systems must bring these strengths together. Growing user expectations, such as natural-language queries and transparent explanations, further highlight the need for a unified approach. However, doing so is nontrivial. Collaborative signals are often token-efficient but semantically opaque, while LLMs are semantically rich but struggle to model implicit user preferences when trained only on textual inputs. This paper introduces Item-ID + Oral-language Mixture-of-Experts Language Model (IDIOMoE), which treats item interaction histories as a native dialect within the language space, enabling collaborative signals to be understood in the same way as natural language. By splitting the Feed Forward Network of each block of a pretrained LLM into a separate text expert and an item expert with token-type gating, our method avoids destructive interference between text and catalog modalities. IDIOMoE demonstrates strong recommendation performance across both public and proprietary datasets, while preserving the text understanding of the pretrained model.

Se-eun Yoon, Xiaokai Wei, Yexi Jiang et al.

In this paper, we present a systematic effort to design, evaluate, and implement a realistic conversational recommender system (CRS). The objective of our system is to allow users to input free-form text to request recommendations, and then receive a list of relevant and diverse items. While previous work on synthetic queries augments large language models (LLMs) with 1-3 tools, we argue that a more extensive toolbox is necessary to effectively handle real user requests. As such, we propose a novel approach that equips LLMs with over 10 tools, providing them access to the internal knowledge base and API calls used in production. We evaluate our model on a dataset of real users and show that it generates relevant, novel, and diverse recommendations compared to vanilla LLMs. Furthermore, we conduct ablation studies to demonstrate the effectiveness of using the full range of tools in our toolbox. We share our designs and lessons learned from deploying the system for internal alpha release. Our contribution is the addressing of all four key aspects of a practicable CRS: (1) real user requests, (2) augmenting LLMs with a wide variety of tools, (3) extensive evaluation, and (4) deployment insights.

Chen Wang, Xiaokai Wei, Yexi Jiang et al.

With the vast and dynamic user-generated content on Roblox, creating effective game recommendations requires a deep understanding of game content. Traditional recommendation models struggle with the inconsistent and sparse nature of game text features such as titles and descriptions. Recent advancements in large language models (LLMs) offer opportunities to enhance recommendation systems by analyzing in-game text data. This paper addresses two challenges: generating high-quality, structured text features for games without extensive human annotation, and validating these features to ensure they improve recommendation relevance. We propose an approach that extracts in-game text and uses LLMs to infer attributes such as genre and gameplay objectives from raw player interactions. Additionally, we introduce an LLM-based re-ranking mechanism to assess the effectiveness of the generated text features, enhancing personalization and user satisfaction. Beyond recommendations, our approach supports applications such as user engagement-based integrity detection, already deployed in production. This scalable framework demonstrates the potential of in-game text understanding to improve recommendation quality on Roblox and adapt recommendations to its unique, user-generated ecosystem.

Zheng Hui, Xiaokai Wei, Yexi Jiang et al.

Conversational recommender systems (CRS) have advanced with large language models, showing strong results in domains like movies. These domains typically involve fixed content and passive consumption, where user preferences can be matched by genre or theme. In contrast, games present distinct challenges: fast-evolving catalogs, interaction-driven preferences (e.g., skill level, mechanics, hardware), and increased risk of unsafe responses in open-ended conversation. We propose MATCHA, a multi-agent framework for CRS that assigns specialized agents for intent parsing, tool-augmented retrieval, multi-LLM ranking with reflection, explanation, and risk control which enabling finer personalization, long-tail coverage, and stronger safety. Evaluated on real user request dataset, MATCHA outperforms six baselines across eight metrics, improving Hit@5 by 20%, reducing popularity bias by 24%, and achieving 97.9% adversarial defense. Human and virtual-judge evaluations confirm improved explanation quality and user alignment.