Hideo Joho

Kirandeep Kaur, Preetam Prabhu Srikar Dammu, Hideo Joho et al.

Personalized AI agents are becoming central to modern information retrieval, yet most evaluation methodologies remain static, relying on fixed benchmarks and one-off metrics that fail to reflect how users' needs evolve over time. These limitations hinder our ability to assess whether agents can meaningfully adapt to individuals across dynamic, longitudinal interactions. In this perspective paper, we propose a conceptual lens for rethinking evaluation in adaptive personalization, shifting the focus from static performance snapshots to interaction-aware, evolving assessments. We organize this lens around three core components: (1) persona-based user simulation with temporally evolving preference models; (2) structured elicitation protocols inspired by reference interviews to extract preferences in context; and (3) adaptation-aware evaluation mechanisms that measure how agent behavior improves across sessions and tasks. While recent works have embraced LLM-driven user simulation, we situate this practice within a broader paradigm for evaluating agents over time. To illustrate our ideas, we conduct a case study in e-commerce search using the PersonalWAB dataset. Beyond presenting a framework, our work lays a conceptual foundation for understanding and evaluating personalization as a continuous, user-centric endeavor.

Christine Bauer, Li Chen, Nicola Ferro et al.

During the workshop, we deeply discussed what CONversational Information ACcess (CONIAC) is and its unique features, proposing a world model abstracting it, and defined the Conversational Agents Framework for Evaluation (CAFE) for the evaluation of CONIAC systems, consisting of six major components: 1) goals of the system's stakeholders, 2) user tasks to be studied in the evaluation, 3) aspects of the users carrying out the tasks, 4) evaluation criteria to be considered, 5) evaluation methodology to be applied, and 6) measures for the quantitative criteria chosen.

Chirag Shah, Hideo Joho, Kirandeep Kaur et al.

Recent advancements in generative AI have significantly increased interest in personalized agents. With increased personalization, there is also a greater need for being able to trust decision-making and action taking capabilities of these agents. However, the evaluation methods for these agents remain outdated and inadequate, often failing to capture the dynamic and evolving nature of user interactions. In this conceptual article, we argue for a paradigm shift in evaluating personalized and adaptive agents. We propose a comprehensive novel framework that models user personas with unique attributes and preferences. In this framework, agents interact with these simulated users through structured interviews to gather their preferences and offer customized recommendations. These recommendations are then assessed dynamically using simulations driven by Large Language Models (LLMs), enabling an adaptive and iterative evaluation process. Our flexible framework is designed to support a variety of agents and applications, ensuring a comprehensive and versatile evaluation of recommendation strategies that focus on proactive, personalized, and trustworthy aspects.

Avishek Anand, Lawrence Cavedon, Matthias Hagen et al.

Dagstuhl Seminar 19461 "Conversational Search" was held on 10-15 November 2019. 44~researchers in Information Retrieval and Web Search, Natural Language Processing, Human Computer Interaction, and Dialogue Systems were invited to share the latest development in the area of Conversational Search and discuss its research agenda and future directions. A 5-day program of the seminar consisted of six introductory and background sessions, three visionary talk sessions, one industry talk session, and seven working groups and reporting sessions. The seminar also had three social events during the program. This report provides the executive summary, overview of invited talks, and findings from the seven working groups which cover the definition, evaluation, modelling, explanation, scenarios, applications, and prototype of Conversational Search. The ideas and findings presented in this report should serve as one of the main sources for diverse research programs on Conversational Search.

Johanne R. Trippas, Damiano Spina, Paul Thomas et al.

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions or information exchange in spoken conversational search (SCS) has not been explored. The first step in conceptualising SCS is to understand the conversational moves used in an audio-only communication channel for search. This paper explores conversational actions for the task of search. We define a qualitative methodology for creating conversational datasets, propose analysis protocols, and develop the SCSdata. Furthermore, we use the SCSdata to create the first annotation schema for SCS: the SCoSAS, enabling us to investigate interactivity in SCS. We further establish that SCS needs to incorporate interactivity and pro-activity to overcome the complexity that the information seeking process in an audio-only channel poses. In summary, this exploratory study unpacks the breadth of SCS. Our results highlight the need for integrating discourse in future SCS models and contributes the advancement in the formalisation of SCS models and the design of SCS systems.