Hengchang Hu

Xu Liu, Yuxuan Liang, Chao Huang et al.

Spatio-temporal graph neural networks (STGNN) have become the most popular solution to traffic forecasting. While successful, they rely on the message passing scheme of GNNs to establish spatial dependencies between nodes, and thus inevitably inherit GNNs' notorious inefficiency. Given these facts, in this paper, we propose an embarrassingly simple yet remarkably effective spatio-temporal learning approach, entitled SimST. Specifically, SimST approximates the efficacies of GNNs by two spatial learning techniques, which respectively model local and global spatial correlations. Moreover, SimST can be used alongside various temporal models and involves a tailored training strategy. We conduct experiments on five traffic benchmarks to assess the capability of SimST in terms of efficiency and effectiveness. Empirical results show that SimST improves the prediction throughput by up to 39 times compared to more sophisticated STGNNs while attaining comparable performance, which indicates that GNNs are not the only option for spatial modeling in traffic forecasting.

Chuang Li, Hengchang Hu, Yan Zhang et al.

Conversational recommender systems (CRS) generate recommendations through an interactive process. However, not all CRS approaches use human conversations as their source of interaction data; the majority of prior CRS work simulates interactions by exchanging entity-level information. As a result, claims of prior CRS work do not generalise to real-world settings where conversations take unexpected turns, or where conversational and intent understanding is not perfect. To tackle this challenge, the research community has started to examine holistic CRS, which are trained using conversational data collected from real-world scenarios. Despite their emergence, such holistic approaches are under-explored. We present a comprehensive survey of holistic CRS methods by summarizing the literature in a structured manner. Our survey recognises holistic CRS approaches as having three components: 1) a backbone language model, the optional use of 2) external knowledge, and/or 3) external guidance. We also give a detailed analysis of CRS datasets and evaluation methods in real application scenarios. We offer our insight as to the current challenges of holistic CRS and possible future trends.

Hengchang Hu, Yiming Cao, Zhankui He et al.

Fairness is a widely discussed topic in recommender systems, but its practical implementation faces challenges in defining sensitive features while maintaining recommendation accuracy. We propose feature fairness as the foundation to achieve equitable treatment across diverse groups defined by various feature combinations. This improves overall accuracy through balanced feature generalizability. We introduce unbiased feature learning through adversarial training, using adversarial perturbation to enhance feature representation. The adversaries improve model generalization for under-represented features. We adapt adversaries automatically based on two forms of feature biases: frequency and combination variety of feature values. This allows us to dynamically adjust perturbation strengths and adversarial training weights. Stronger perturbations are applied to feature values with fewer combination varieties to improve generalization, while higher weights for low-frequency features address training imbalances. We leverage the Adaptive Adversarial perturbation based on the widely-applied Factorization Machine (AAFM) as our backbone model. In experiments, AAFM surpasses strong baselines in both fairness and accuracy measures. AAFM excels in providing item- and user-fairness for single- and multi-feature tasks, showcasing their versatility and scalability. To maintain good accuracy, we find that adversarial perturbation must be well-managed: during training, perturbations should not overly persist and their strengths should decay.

Chuang Li, Weida Liang, Hengchang Hu et al.

We tackle the challenge of integrating large language models (LLMs) with external recommender systems to enhance domain expertise in conversational recommendation (CRS). Current LLM-based CRS approaches primarily rely on zero/few-shot methods for generating item recommendations based on user queries, but this method faces two significant challenges: (1) without domain-specific adaptation, LLMs frequently recommend items not in the target item space, resulting in low recommendation accuracy; and (2) LLMs largely rely on dialogue context for content-based recommendations, neglecting the collaborative relationships among item sequences. To address these limitations, we introduce the CARE (Contextual Adaptation of Recommenders) framework. CARE (a) integrates external recommender systems as domain experts, producing candidate items through entity-level insights, and (b) customizes LLMs as rerankers to enhance the accuracy by leveraging contextual information. Our results demonstrate that incorporating CARE framework significantly enhances recommendation accuracy of LLMs by an average of 54% and 25% for ReDial and INSPIRED datasets. The most effective CARE strategy involves LLMs selecting and reranking candidate items that external recommenders provide based on contextual insights.

Chuang Li, Yang Deng, Hengchang Hu et al.

This paper aims to efficiently enable large language models (LLMs) to use external knowledge and goal guidance in conversational recommender system (CRS) tasks. Advanced LLMs (e.g., ChatGPT) are limited in domain-specific CRS tasks for 1) generating grounded responses with recommendation-oriented knowledge, or 2) proactively leading the conversations through different dialogue goals. In this work, we first analyze those limitations through a comprehensive evaluation, showing the necessity of external knowledge and goal guidance which contribute significantly to the recommendation accuracy and language quality. In light of this finding, we propose a novel ChatCRS framework to decompose the complex CRS task into several sub-tasks through the implementation of 1) a knowledge retrieval agent using a tool-augmented approach to reason over external Knowledge Bases and 2) a goal-planning agent for dialogue goal prediction. Experimental results on two multi-goal CRS datasets reveal that ChatCRS sets new state-of-the-art benchmarks, improving language quality of informativeness by 17% and proactivity by 27%, and achieving a tenfold enhancement in recommendation accuracy.

Weishi Wang, Hengchang Hu, Zhijie Zhang et al.

Document AI (DAI) has emerged as a vital application area, and is significantly transformed by the advent of large language models (LLMs). While earlier approaches relied on encoder-decoder architectures, decoder-only LLMs have revolutionized DAI, bringing remarkable advancements in understanding and generation. This survey provides a comprehensive overview of DAI's evolution, highlighting current research attempts and future prospects of LLMs in this field. We explore key advancements and challenges in multimodal, multilingual, and retrieval-augmented DAI, while also suggesting future research directions, including agent-based approaches and document-specific foundation models. This paper aims to provide a structured analysis of the state-of-the-art in DAI and its implications for both academic and practical applications.