Xing Fan

Emre Can Acikgoz, Jinoh Oh, Jie Hao et al.

Effective human-agent collaboration is increasingly prevalent in real-world applications. Current trends in such collaborations are predominantly unidirectional, with users providing instructions or posing questions to agents, where agents respond directly without seeking necessary clarifications or confirmations. However, the evolving capabilities of these agents require more proactive engagement, where agents should dynamically participate in conversations to clarify user intents, resolve ambiguities, and adapt to changing circumstances. Existing prior work under-utilize the conversational capabilities of language models (LMs), thereby optimizing agents as better followers rather than effective speakers. In this work, we introduce SpeakRL, a reinforcement learning (RL) method that enhances agents' conversational capabilities by rewarding proactive interactions with users, such as asking right clarification questions when necessary. To support this, we curate SpeakER, a synthetic dataset that includes diverse scenarios from task-oriented dialogues, where tasks are resolved through interactive clarification questions. We present a systematic analysis of reward design for conversational proactivity and propose a principled reward formulation for teaching agents to balance asking with acting. Empirical evaluations demonstrate that our approach achieves a 20.14% absolute improvement in task completion over base models without increasing conversation turns even surpassing even much larger proprietary models, demonstrating the promise of clarification-centric user-agent interactions.

Emre Can Acikgoz, Jinoh Oh, Joo Hyuk Jeon et al.

Conversational agents often encounter ambiguous user requests, requiring an effective clarification to successfully complete tasks. While recent advancements in real-world applications favor multi-agent architectures to manage complex conversational scenarios efficiently, ambiguity resolution remains a critical and underexplored challenge--particularly due to the difficulty of determining which agent should initiate a clarification and how agents should coordinate their actions when faced with uncertain or incomplete user input. The fundamental questions of when to interrupt a user and how to formulate the optimal clarification query within the most optimal multi-agent settings remain open. In this paper, we propose MAC (Multi-Agent Clarification), an interactive multi-agent framework specifically optimized to resolve user ambiguities by strategically managing clarification dialogues. We first introduce a novel taxonomy categorizing user ambiguities to systematically guide clarification strategies. Then, we present MAC that autonomously coordinates multiple agents to interact synergistically with users. Empirical evaluations on MultiWOZ 2.4 demonstrate that enabling clarification at both levels increases task success rate 7.8\% (54.5 to 62.3) and reduces the average number of dialogue turns (6.53 to 4.86) by eliciting all required user information up front and minimizing repetition. Our findings highlight the importance of active user interaction and role-aware clarification for more reliable human-agent communication.

Kaize Ding, Dingcheng Li, Alexander Hanbo Li et al.

Paraphrase generation is a longstanding NLP task that has diverse applications for downstream NLP tasks. However, the effectiveness of existing efforts predominantly relies on large amounts of golden labeled data. Though unsupervised endeavors have been proposed to address this issue, they may fail to generate meaningful paraphrases due to the lack of supervision signals. In this work, we go beyond the existing paradigms and propose a novel approach to generate high-quality paraphrases with weak supervision data. Specifically, we tackle the weakly-supervised paraphrase generation problem by: (1) obtaining abundant weakly-labeled parallel sentences via retrieval-based pseudo paraphrase expansion; and (2) developing a meta-learning framework to progressively select valuable samples for fine-tuning a pre-trained language model, i.e., BART, on the sentential paraphrasing task. We demonstrate that our approach achieves significant improvements over existing unsupervised approaches, and is even comparable in performance with supervised state-of-the-arts.

Yunmo Chen, Sixing Lu, Fan Yang et al.

Query rewriting (QR) systems are widely used to reduce the friction caused by errors in a spoken language understanding pipeline. However, the underlying supervised models require a large number of labeled pairs, and these pairs are hard and costly to be collected. Therefore, We propose an augmentation framework that learns patterns from existing training pairs and generates rewrite candidates from rewrite labels inversely to compensate for insufficient QR training data. The proposed framework casts the augmentation problem as a sequence-to-sequence generation task and enforces the optimization process with a policy gradient technique for controllable rewarding. This approach goes beyond the traditional heuristics or rule-based augmentation methods and is not constrained to generate predefined patterns of swapping/replacing words. Our experimental results show its effectiveness compared with a fully trained QR baseline and demonstrate its potential application in boosting the QR performance on low-resource domains or locales.

Zheng Chen, Xing Fan, Yuan Ling et al.

Query rewriting (QR) is an increasingly important technique to reduce customer friction caused by errors in a spoken language understanding pipeline, where the errors originate from various sources such as speech recognition errors, language understanding errors or entity resolution errors. In this work, we first propose a neural-retrieval based approach for query rewriting. Then, inspired by the wide success of pre-trained contextual language embeddings, and also as a way to compensate for insufficient QR training data, we propose a language-modeling (LM) based approach to pre-train query embeddings on historical user conversation data with a voice assistant. In addition, we propose to use the NLU hypotheses generated by the language understanding system to augment the pre-training. Our experiments show pre-training provides rich prior information and help the QR task achieve strong performance. We also show joint pre-training with NLU hypotheses has further benefit. Finally, after pre-training, we find a small set of rewrite pairs is enough to fine-tune the QR model to outperform a strong baseline by full training on all QR training data.

Gustavo Aguilar, Yuan Ling, Yu Zhang et al.

Knowledge distillation is typically conducted by training a small model (the student) to mimic a large and cumbersome model (the teacher). The idea is to compress the knowledge from the teacher by using its output probabilities as soft-labels to optimize the student. However, when the teacher is considerably large, there is no guarantee that the internal knowledge of the teacher will be transferred into the student; even if the student closely matches the soft-labels, its internal representations may be considerably different. This internal mismatch can undermine the generalization capabilities originally intended to be transferred from the teacher to the student. In this paper, we propose to distill the internal representations of a large model such as BERT into a simplified version of it. We formulate two ways to distill such representations and various algorithms to conduct the distillation. We experiment with datasets from the GLUE benchmark and consistently show that adding knowledge distillation from internal representations is a more powerful method than only using soft-label distillation.

Yiming Wang, Xing Fan, I-Fan Chen et al.

Voice-controlled house-hold devices, like Amazon Echo or Google Home, face the problem of performing speech recognition of device-directed speech in the presence of interfering background speech, i.e., background noise and interfering speech from another person or media device in proximity need to be ignored. We propose two end-to-end models to tackle this problem with information extracted from the "anchored segment". The anchored segment refers to the wake-up word part of an audio stream, which contains valuable speaker information that can be used to suppress interfering speech and background noise. The first method is called "Multi-source Attention" where the attention mechanism takes both the speaker information and decoder state into consideration. The second method directly learns a frame-level mask on top of the encoder output. We also explore a multi-task learning setup where we use the ground truth of the mask to guide the learner. Given that audio data with interfering speech is rare in our training data set, we also propose a way to synthesize "noisy" speech from "clean" speech to mitigate the mismatch between training and test data. Our proposed methods show up to 15% relative reduction in WER for Amazon Alexa live data with interfering background speech without significantly degrading on clean speech.

Xing Fan, Emilio Monti, Lambert Mathias et al.

The goal of semantic parsing is to map natural language to a machine interpretable meaning representation language (MRL). One of the constraints that limits full exploration of deep learning technologies for semantic parsing is the lack of sufficient annotation training data. In this paper, we propose using sequence-to-sequence in a multi-task setup for semantic parsing with a focus on transfer learning. We explore three multi-task architectures for sequence-to-sequence modeling and compare their performance with an independently trained model. Our experiments show that the multi-task setup aids transfer learning from an auxiliary task with large labeled data to a target task with smaller labeled data. We see absolute accuracy gains ranging from 1.0% to 4.4% in our in- house data set, and we also see good gains ranging from 2.5% to 7.0% on the ATIS semantic parsing tasks with syntactic and semantic auxiliary tasks.