Zeyin Tao

Renqi Chen, Zeyin Tao, Jianming Guo et al.

Graphical User Interface (GUI) agents show strong capabilities for automating web tasks, but existing interactive benchmarks primarily target benign, predictable consumer environments. Their effectiveness in high-stakes, investigative domains such as authentic e-commerce risk management remains underexplored. To bridge this gap, we present RiskWebWorld, the first highly realistic interactive benchmark for evaluating GUI agents in e-commerce risk management. RiskWebWorld features 1,513 tasks sourced from production risk-control pipelines across 8 core domains, and captures the authentic challenges of risk operations on uncooperative websites, partially environmental hijackments. To support scalable evaluation and agentic reinforcement learning (RL), we further build a Gymnasium-compliant infrastructure that decouples policy planning from environment mechanics. Our evaluation across diverse models reveals a dramatic capability gap: top-tier generalist models achieve 49.1% success, while specialized open-weights GUI models lag at near-total failure. This highlights that foundation model scale currently matters more than zero-shot interface grounding in long-horizon professional tasks. We also demonstrate the viability of our infrastructure through agentic RL, which improves open-source models by 16.2%. These results position RiskWebWorld as a practical testbed for developing robust digital workers.

Renqi Chen, Zeyin Tao, Jianming Guo et al.

E-commerce risk management requires aggregating diverse, deeply embedded web data through multi-step, stateful interactions, which traditional scraping methods and most existing Graphical User Interface (GUI) agents cannot handle. These agents are typically limited to single-step tasks and lack the ability to manage dynamic, interactive content critical for effective risk assessment. To address this challenge, we introduce RISK, a novel framework designed to build and deploy GUI agents for this domain. RISK integrates three components: (1) RISK-Data, a dataset of 8,492 single-step and 2,386 multi-step interaction trajectories, collected through a high-fidelity browser framework and a meticulous data curation process; (2) RISK-Bench, a benchmark with 802 single-step and 320 multi-step trajectories across three difficulty levels for standardized evaluation; and (3) RISK-R1, a R1-style reinforcement fine-tuning framework considering four aspects: (i) Output Format: Updated format reward to enhance output syntactic correctness and task comprehension, (ii) Single-step Level: Stepwise accuracy reward to provide granular feedback during early training stages, (iii) Multi-step Level: Process reweight to emphasize critical later steps in interaction sequences, and (iv) Task Level: Level reweight to focus on tasks of varying difficulty. Experiments show that RISK-R1 outperforms existing baselines, achieving a 6.8% improvement in offline single-step and an 8.8% improvement in offline multi-step. Moreover, it attains a top task success rate of 70.5% in online evaluation. RISK provides a scalable, domain-specific solution for automating complex web interactions, advancing the state of the art in e-commerce risk management.