Zichang Guo

Mengze Hong, Di Jiang, Chen Jason Zhang et al.

Large language models (LLMs) have created new opportunities to enhance the efficiency of scholarly activities; however, challenges persist in the ethical deployment of AI assistance, including (1) the trustworthiness of AI-generated content, (2) preservation of academic integrity and intellectual property, and (3) protection of information privacy. In this work, we present CiteLLM, a specialized agentic platform designed to enable trustworthy reference discovery for grounding author-drafted claims and statements. The system introduces a novel interaction paradigm by embedding LLM utilities directly within the LaTeX editor environment, ensuring a seamless user experience and no data transmission outside the local system. To guarantee hallucination-free references, we employ dynamic discipline-aware routing to retrieve candidates exclusively from trusted web-based academic repositories, while leveraging LLMs solely for generating context-aware search queries, ranking candidates by relevance, and validating and explaining support through paragraph-level semantic matching and an integrated chatbot. Evaluation results demonstrate the superior performance of the proposed system in returning valid and highly usable references.

Mengze Hong, Di Jiang, Zichang Guo et al.

Semantic Embedding Models (SEMs) have become a core component in information retrieval and natural language processing due to their ability to model semantic relevance. However, despite its growing applications in search engines, few studies have systematically explored how to construct effective training data for SEMs from large-scale search engine query logs. In this paper, we present a comprehensive analysis of strategies for generating pairwise judgments as SEM training data. An interesting (perhaps surprising) discovery reveals that conventional formulation approaches used in Learning-to-Rank (LTR) are not necessarily optimal for SEM training. Through a large-scale empirical study using query logs and click-through data from a major search engine, we identify effective strategies and demonstrate the advantages of a proposed hybrid heuristic over simpler atomic heuristics. Finally, we provide best practices for SEM training and outline directions for future research.

Mengze Hong, Chen Jason Zhang, Zichang Guo et al.

Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or employ over-simplified instruction schemas, providing limited guidance and poor generalizability. This paper introduces an orchestration-free framework using Task-Oriented Flowcharts (TOFs) to enable end-to-end automation without manual intervention. We first define the components and evaluation metrics for TOFs, then formalize a cost-efficient flowchart construction algorithm to abstract procedural knowledge from service dialogues. We emphasize local deployment of small language models and propose decentralized distillation with flowcharts to mitigate data scarcity and privacy issues in model training. Extensive experiments validate the effectiveness in various service tasks, with superior quantitative and application performance compared to strong baselines and market products. By releasing a web-based system demonstration with case studies, we aim to promote streamlined creation of future service automation.