Dilek Hakkani-Tür

Nicholas Meade, Spandana Gella, Devamanyu Hazarika et al. · cmu

While large neural-based conversational models have become increasingly proficient dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, which often perpetuates social biases or stereotypes. We investigate a retrieval-based method for reducing bias and toxicity in responses from chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe responses to similar dialogue contexts. We find our method performs competitively with strong baselines without requiring training. For instance, using automatic evaluation, we find our best fine-tuned baseline only generates safe responses to unsafe dialogue contexts from DiaSafety 4.04% more than our approach. Finally, we also propose a re-ranking procedure which can further improve response safeness.

Yan Xu, Mahdi Namazifar, Devamanyu Hazarika et al. · amazon-science

Large pre-trained language models (PLMs) have been shown to retain implicit knowledge within their parameters. To enhance this implicit knowledge, we propose Knowledge Injection into Language Models (KILM), a novel approach that injects entity-related knowledge into encoder-decoder PLMs, via a generative knowledge infilling objective through continued pre-training. This is done without architectural modifications to the PLMs or adding additional parameters. Experimental results over a suite of knowledge-intensive tasks spanning numerous datasets show that KILM enables models to retain more knowledge and hallucinate less, while preserving their original performance on general NLU and NLG tasks. KILM also demonstrates improved zero-shot performances on tasks such as entity disambiguation, outperforming state-of-the-art models having 30x more parameters.

Aniket Anand, Janvijay Singh, Zhewei Sun et al.

Aligned language models often exhibit a recognizable AI-like style, yet its connection to post-training and internal representations remains poorly understood. In this work, we study whether post-training introduces or amplifies AI-like stylistic regularities and whether these regularities have a localized internal signature. To this end, we compare human text, base-model generations, and aligned-model generations under matched human-source prefixes. Aligned generations show lower human-corpus affinity and higher AI-detection rates than base generations, suggesting that post-training shifts generated text away from human-corpus style and toward detector-visible AI-like text. We then introduce PASTA (Post-training Alignment Signature Targeted Ablation), a training-free method that estimates a post-training alignment signature from aligned-base residual contrasts and ablates the corresponding direction during decoding. Across 11 aligned models and 6 AI detectors, PASTA lowers the detection rate for most aligned models; this effect transfers well across detectors and is not reproduced by random directions. Qualitative analysis suggests that PASTA generations remain relevant and coherent while exhibiting greater stylistic variation. Together, these results show that AI-like stylistic effects of post-training can be measured, localized, and causally tested through activation ablation.

Hoonsang Yoon, Takyoung Kim, Wonkee Lee et al.

Traditional topic modeling assigns a single topic to each document. In practice, however, many real-world documents, such as product reviews or open-ended survey responses, contain multiple distinct topics. This mismatch often leads to topic contamination, where unrelated themes are merged into a single topic, making it difficult to identify documents that truly focus on a specific subject. We address this issue by introducing segment-based topic allocation (SBTA), a reformulation of topic modeling that assigns topics not to entire documents, but to segments: short, coherent spans of text that each express a single theme. By modeling topical structure at the segment level, our approach yields cleaner and more interpretable topics and better supports analysis of multi-theme documents. To support systematic evaluation, we construct a SemEval-STM, a new dataset inspired by aspect-based sentiment analysis. Documents are first decomposed into topical segments using large language models (LLMs), followed by human refinement to ensure segment quality. We also propose a segment-level extension of the word intrusion task, enabling human evaluation of topical coherence at the granularity where topics are actually assigned. Across multiple models and evaluation metrics, we show that SBTA improves clustering quality and interpretability. Overall, this work provides a practical, scalable framework for fine-grained topic analysis in heterogeneous text corpora where documents naturally span multiple topics. URL: https://huggingface.co/datasets/LG-AI-Research/SemEval-STM

Taha Aksu, Devamanyu Hazarika, Shikib Mehri et al.

Instruction-based multitasking has played a critical role in the success of large language models (LLMs) in multi-turn dialog applications. While publicly available LLMs have shown promising performance, when exposed to complex instructions with multiple constraints, they lag against state-of-the-art models like ChatGPT. In this work, we hypothesize that the availability of large-scale complex demonstrations is crucial in bridging this gap. Focusing on dialog applications, we propose a novel framework, CESAR, that unifies a large number of dialog tasks in the same format and allows programmatic induction of complex instructions without any manual effort. We apply CESAR on InstructDial, a benchmark for instruction-based dialog tasks. We further enhance InstructDial with new datasets and tasks and utilize CESAR to induce complex tasks with compositional instructions. This results in a new benchmark called InstructDial++, which includes 63 datasets with 86 basic tasks and 68 composite tasks. Through rigorous experiments, we demonstrate the scalability of CESAR in providing rich instructions. Models trained on InstructDial++ can follow compositional prompts, such as prompts that ask for multiple stylistic constraints.

Emre Can Acikgoz, Jinoh Oh, Jie Hao et al.

Effective human-agent collaboration is increasingly prevalent in real-world applications. Current trends in such collaborations are predominantly unidirectional, with users providing instructions or posing questions to agents, where agents respond directly without seeking necessary clarifications or confirmations. However, the evolving capabilities of these agents require more proactive engagement, where agents should dynamically participate in conversations to clarify user intents, resolve ambiguities, and adapt to changing circumstances. Existing prior work under-utilize the conversational capabilities of language models (LMs), thereby optimizing agents as better followers rather than effective speakers. In this work, we introduce SpeakRL, a reinforcement learning (RL) method that enhances agents' conversational capabilities by rewarding proactive interactions with users, such as asking right clarification questions when necessary. To support this, we curate SpeakER, a synthetic dataset that includes diverse scenarios from task-oriented dialogues, where tasks are resolved through interactive clarification questions. We present a systematic analysis of reward design for conversational proactivity and propose a principled reward formulation for teaching agents to balance asking with acting. Empirical evaluations demonstrate that our approach achieves a 20.14% absolute improvement in task completion over base models without increasing conversation turns even surpassing even much larger proprietary models, demonstrating the promise of clarification-centric user-agent interactions.

Emre Can Acikgoz, Jinoh Oh, Joo Hyuk Jeon et al.

Conversational agents often encounter ambiguous user requests, requiring an effective clarification to successfully complete tasks. While recent advancements in real-world applications favor multi-agent architectures to manage complex conversational scenarios efficiently, ambiguity resolution remains a critical and underexplored challenge--particularly due to the difficulty of determining which agent should initiate a clarification and how agents should coordinate their actions when faced with uncertain or incomplete user input. The fundamental questions of when to interrupt a user and how to formulate the optimal clarification query within the most optimal multi-agent settings remain open. In this paper, we propose MAC (Multi-Agent Clarification), an interactive multi-agent framework specifically optimized to resolve user ambiguities by strategically managing clarification dialogues. We first introduce a novel taxonomy categorizing user ambiguities to systematically guide clarification strategies. Then, we present MAC that autonomously coordinates multiple agents to interact synergistically with users. Empirical evaluations on MultiWOZ 2.4 demonstrate that enabling clarification at both levels increases task success rate 7.8\% (54.5 to 62.3) and reduces the average number of dialogue turns (6.53 to 4.86) by eliciting all required user information up front and minimizing repetition. Our findings highlight the importance of active user interaction and role-aware clarification for more reliable human-agent communication.

Takyoung Kim, Jinseok Nam, Chandrayee Basu et al.

Conversational agents powered by large language models (LLMs) with tool integration achieve strong performance on fixed task-oriented dialogue datasets but remain vulnerable to unanticipated, user-induced errors. Rather than focusing on error prevention, this work focuses on error recovery, which necessitates the accurate diagnosis of erroneous dialogue contexts and execution of proper recovery plans. Under realistic constraints precluding model fine-tuning or prompt modification due to significant cost and time requirements, we explore whether agents can recover from contextually flawed interactions and how their behavior can be adapted without altering model parameters and prompts. To this end, we propose Reasoning Inception (ReIn), a test-time intervention method that plants an initial reasoning into the agent's decision-making process. Specifically, an external inception module identifies predefined errors within the dialogue context and generates recovery plans, which are subsequently integrated into the agent's internal reasoning process to guide corrective actions, without modifying its parameters or system prompts. We evaluate ReIn by systematically simulating conversational failure scenarios that directly hinder successful completion of user goals: user's ambiguous and unsupported requests. Across diverse combinations of agent models and inception modules, ReIn substantially improves task success and generalizes to unseen error types. Moreover, it consistently outperforms explicit prompt-modification approaches, underscoring its utility as an efficient, on-the-fly method. In-depth analysis of its operational mechanism, particularly in relation to instruction hierarchy, indicates that jointly defining recovery tools with ReIn can serve as a safe and effective strategy for improving the resilience of conversational agents without modifying the backbone models or system prompts.

Cheng Qian, Emre Can Acikgoz, Bingxuan Li et al.

Agents built on vision-language models increasingly face tasks that demand anticipating future states rather than relying on short-horizon reasoning. Generative world models offer a promising remedy: agents could use them as external simulators to foresee outcomes before acting. This paper empirically examines whether current agents can leverage such world models as tools to enhance their cognition. Across diverse agentic and visual question answering tasks, we observe that some agents rarely invoke simulation (fewer than 1%), frequently misuse predicted rollouts (approximately 15%), and often exhibit inconsistent or even degraded performance (up to 5%) when simulation is available or enforced. Attribution analysis further indicates that the primary bottleneck lies in the agents' capacity to decide when to simulate, how to interpret predicted outcomes, and how to integrate foresight into downstream reasoning. These findings underscore the need for mechanisms that foster calibrated, strategic interaction with world models, paving the way toward more reliable anticipatory cognition in future agent systems.

Sumuk Shashidhar, Clémentine Fourrier, Alina Lozovskia et al.

Evaluating large language models (LLMs) effectively remains a critical bottleneck, as traditional static benchmarks suffer from saturation and contamination, while human evaluations are costly and slow. This hinders timely or domain-specific assessment, crucial for real-world applications. We introduce YourBench, a novel, open-source framework that addresses these limitations by enabling dynamic, automated generation of reliable, up-to-date, and domain-tailored benchmarks cheaply and without manual annotation, directly from user-provided documents. We demonstrate its efficacy by replicating 7 diverse MMLU subsets using minimal source text, achieving this for under 15 USD in total inference costs while perfectly preserving the relative model performance rankings (Spearman Rho = 1) observed on the original benchmark. To ensure that YourBench generates data grounded in provided input instead of relying on posterior parametric knowledge in models, we also introduce Tempora-0325, a novel dataset of over 7K diverse documents, published exclusively after March 2025. Our comprehensive analysis spans 26 SoTA models from 7 major families across varying scales (3-671B parameters) to validate the quality of generated evaluations through rigorous algorithmic checks (e.g., citation grounding) and human assessments. We release the YourBench library, the Tempora-0325 dataset, 150k+ question answer pairs based on Tempora and all evaluation and inference traces to facilitate reproducible research and empower the community to generate bespoke benchmarks on demand, fostering more relevant and trustworthy LLM evaluation.

Sagnik Mukherjee, Abhinav Chinta, Takyoung Kim et al.

Chain-of-Thought (CoT) prompting enhances mathematical reasoning in large language models (LLMs) by enabling detailed step-by-step solutions. However, due to the verbosity of LLMs, the resulting reasoning chains can be long, making it harder to verify the reasoning steps and trace issues resulting from dependencies between the steps that may be farther away in the sequence of steps. Importantly, mathematical reasoning allows each step to be derived from a small set of premises, which are a subset of the preceding steps in the reasoning chain. In this paper, we present a framework that identifies the premises for each step, to improve the evaluation of reasoning. We restructure conventional linear reasoning chains into Premise Augmented Reasoning Chains (PARC) by introducing premise links, resulting in a directed acyclic graph where the nodes are the steps and the edges are the premise links. Through experiments with a PARC-based dataset that we built, namely PERL (Premises and ERrors identification in LLMs), we demonstrate that LLMs can reliably identify premises within complex reasoning chains. In particular, even open-source LLMs achieve 90% recall in premise identification. We also show that PARC helps to identify errors in reasoning chains more reliably. The accuracy of error identification improves by 6% to 16% absolute when step-by-step verification is carried out in PARC under the premises. Our findings highlight the utility of premise-centric representations in addressing complex problem-solving tasks and open new avenues for improving the reliability of LLM-based reasoning evaluations.

Parisa Rabbani, Priyam Sahoo, Ruben Mathew et al.

LLMs are increasingly used as third-party judges, yet their reliability when evaluating speakers in dialogue remains poorly understood. We show that LLMs judge identical claims differently depending on framing: the same content elicits different verdicts when presented as a statement to verify ("Is this statement correct?") versus attributed to a speaker ("Is this speaker correct?"). We call this dialogic deference and introduce DialDefer, a framework for detecting and mitigating these framing-induced judgment shifts. Our Dialogic Deference Score (DDS) captures directional shifts that aggregate accuracy obscures. Across nine domains, 3k+ instances, and four models, conversational framing induces large shifts (|DDS| up to 87pp, p < .0001) while accuracy remains stable (<2pp), with effects amplifying 2-4x on naturalistic Reddit conversations. Models can shift toward agreement (deference) or disagreement (skepticism) depending on domain -- the same model ranges from DDS = -53 on graduate-level science to +58 on social judgment. Ablations reveal that human-vs-LLM attribution drives the largest shifts (17.7pp swing), suggesting models treat disagreement with humans as more costly than with AI. Mitigation attempts reduce deference but can over-correct into skepticism, framing this as a calibration problem beyond accuracy optimization.

Emre Can Acikgoz, Cheng Qian, Hongru Wang et al.

Recent advances in Large Language Models (LLMs) have propelled conversational AI from traditional dialogue systems into sophisticated agents capable of autonomous actions, contextual awareness, and multi-turn interactions with users. Yet, fundamental questions about their capabilities, limitations, and paths forward remain open. This survey paper presents a desideratum for next-generation Conversational Agents - what has been achieved, what challenges persist, and what must be done for more scalable systems that approach human-level intelligence. To that end, we systematically analyze LLM-driven Conversational Agents by organizing their capabilities into three primary dimensions: (i) Reasoning - logical, systematic thinking inspired by human intelligence for decision making, (ii) Monitor - encompassing self-awareness and user interaction monitoring, and (iii) Control - focusing on tool utilization and policy following. Building upon this, we introduce a novel taxonomy by classifying recent work on Conversational Agents around our proposed desideratum. We identify critical research gaps and outline key directions, including realistic evaluations, long-term multi-turn reasoning skills, self-evolution capabilities, collaborative and multi-agent task completion, personalization, and proactivity. This work aims to provide a structured foundation, highlight existing limitations, and offer insights into potential future research directions for Conversational Agents, ultimately advancing progress toward Artificial General Intelligence (AGI). We maintain a curated repository of papers at: https://github.com/emrecanacikgoz/awesome-conversational-agents.

Emre Can Acikgoz, Cheng Qian, Jonas Hübotter et al.

Large language models (LLMs) are becoming the foundation for autonomous agents that can use tools to solve complex tasks. Reinforcement learning (RL) has emerged as a common approach for injecting such agentic capabilities, but typically under tightly controlled training setups. It often depends on carefully constructed task-solution pairs and substantial human supervision, which creates a fundamental obstacle to open-ended self-evolution toward superintelligent systems. In this paper, we propose Tool-R0 framework for training general purpose tool-calling agents from scratch with self-play RL, under a zero-data assumption. Initialized from the same base LLM, Tool-R0 co-evolves a Generator and a Solver with complementary rewards: one proposes targeted challenging tasks at the other's competence frontier and the other learns to solve them with real-world tool calls. This creates a self-evolving cycle that requires no pre-existing tasks or datasets. Evaluation on different tool-use benchmarks show that Tool-R0 yields 92.5 relative improvement over the base model and surpasses fully supervised tool-calling baselines under the same setting. Our work further provides empirical insights into self-play LLM agents by analyzing co-evolution, curriculum dynamics, and scaling behavior.

Parisa Rabbani, Nimet Beyza Bozdag, Dilek Hakkani-Tür

LLMs are increasingly employed as judges across a variety of tasks, including those involving everyday social interactions. Yet, it remains unclear whether such LLM-judges can reliably assess tasks that require social or conversational judgment. We investigate how an LLM's conviction is changed when a task is reframed from a direct factual query to a Conversational Judgment Task. Our evaluation framework contrasts the model's performance on direct factual queries with its assessment of a speaker's correctness when the same information is presented within a minimal dialogue, effectively shifting the query from "Is this statement correct?" to "Is this speaker correct?". Furthermore, we apply pressure in the form of a simple rebuttal ("The previous answer is incorrect.") to both conditions. This perturbation allows us to measure how firmly the model maintains its position under conversational pressure. Our findings show that while some models like GPT-4o-mini reveal sycophantic tendencies under social framing tasks, others like Llama-8B-Instruct become overly-critical. We observe an average performance change of 9.24% across all models, demonstrating that even minimal dialogue context can significantly alter model judgment, underscoring conversational framing as a key factor in LLM-based evaluation. The proposed framework offers a reproducible methodology for diagnosing model conviction and contributes to the development of more trustworthy dialogue systems.

Vardhan Dongre, Joseph Hsieh, Viet Dac Lai et al.

Large language models can follow complex instructions in a single turn, yet over long multi-turn interactions they often lose the thread of instructions, persona, and rules. This degradation has been measured behaviorally but not mechanistically explained. We propose a channel-transition account: goal-defining tokens become less accessible through attention, while goal-related information may persist in residual representations. We introduce the Goal Accessibility Ratio (GAR), measuring attention from generated tokens to task-defining goal tokens, and combine it with sliding-window ablations and residual-stream probes. When attention to instructions closes, what survives reveals architecture. Across architectures, the transition yields qualitatively distinct failure modes: some models preserve goal-conditioned behavior at vanishing attention, others fail despite decodable residual goal information, and the layer at which this encoding emerges varies from 2 to 27. A within-model causal ablation that force-closes the attention channel in Mistral collapses recall from near-perfect to 11% on a 20-fact retention task and raises persona-constraint violations above an adversarial-pressure baseline without user pressure, with both effects emerging at the predictable crossover turn. Linear probes recover per-episode recall outcomes from residual representations with AUC up to 0.99 across all four primary architectures, while input embeddings remain at chance. Across architectures and model scales, the gap between attention loss and residual decodability predicts whether goal-conditioned behavior survives channel closure. We contribute GAR as a diagnostic, the channel-transition framework as a controlled mechanistic account, and a parametric prediction of failure timing under windowed attention closure.

Janvijay Singh, Dilek Hakkani-Tür

Large language models solve complex tasks by generating long reasoning chains, achieving higher accuracy at the cost of increased computational cost and reduced ability to isolate functionally relevant reasoning. Prior work on compact reasoning shortens such chains through probabilistic sampling, heuristics, or supervision from frontier models, but offers limited insight into whether models internally encode token-level functional importance for answer generation. We address this gap diagnostically and propose greedy pruning, a likelihood-preserving deletion procedure that iteratively removes reasoning tokens whose removal minimally degrades model likelihood under a specified objective, yielding length-controlled reasoning chains. We evaluate pruned reasoning in a distillation framework and show that students trained on pruned chains outperform a frontier-model-supervised compression baseline at matched reasoning lengths. Finally, our analysis reveals systematic pruning patterns and shows that attention scores can predict greedy pruning ranks, further suggesting that models encode a nontrivial functional importance structure over reasoning tokens.

Vardhan Dongre, Dilek Hakkani-Tür

Effective collaboration between embodied agents requires more than acting in a shared environment; it demands communication grounded in each agent's evolving understanding of the world. When agents can only partially observe their surroundings, coordination without communication is provably hard, but communication can, in principle, bridge this gap by allowing agents to share observations and align their world models. In this work, we examine whether LLM-based embodied agents actually realize the ability to communicate. We extend PARTNR, a benchmark for collaborative household robotics, with a natural-language dialogue channel that enables two agents with partial observability to communicate during task execution. To evaluate whether dialogue leads to genuine world-model alignment rather than superficial coordination, we propose a framework for measuring world-model alignment defined over per-agent world graphs: observation convergence (do private world models align over time?), information novelty (do messages convey what the partner lacks?), and belief-sensitive messaging (do agents model what their partner knows?). Our experiments across three LLMs reveal that dialogue reduces action conflicts 40 to 83 percentage points but degrades task success relative to silent coordination. Using our metrics, we characterize the gap between superficial coordination and genuine world-model alignment, and identify where current models fall on this spectrum.

Ishika Agarwal, Sofia Stoica, Emre Can Acikgoz et al.

Data quality remains a critical bottleneck in developing capable, competitive models. Researchers have explored many ways to generate top quality samples. Some works rely on rejection sampling: generating lots of synthetic samples and filtering out low-quality samples. Other works rely on larger or closed-source models to extract model weaknesses, necessary skills, or a curriculum off of which to base data generation. These works have one common limitation: there is no quantitative approach to measure the impact of the generated samples on the downstream learner. Active learning literature provides exactly this, in the form of acquisition functions. Acquisition functions measure the informativeness and/or influence of data, providing interpretable, model-centric signals. Inspired by this, we propose AcquisitionSynthesis: using acquisition functions as reward models to train language models to generate higher-quality synthetic data. We conduct experiments on classic verifiable tasks of math, medical question-answering, and coding. Our experimental results indicate that (1) student models trained with AcquisitionSynthesis data achieve good performance on in-distribution tasks (2-7% gain) and is more robust to catastrophic forgetting, and (2) AcquisitionSynthesis models can generate data for other models and for low-to-high resource training paradigms. By leveraging acquisition rewards, we seek to demonstrate a principled path toward model-aware self-improvement that surpasses static datasets.

Ishika Agarwal, Zhenlin He, Dhruva Patil et al.

Non-compositional expressions (e.g., idioms, proverbs, and metaphors) pose significant challenges for neural machine translation systems because their meanings cannot be derived from individual words alone. These expressions encode rich, cultural meaning, and have both figurative and literal meanings, making accurate translation difficult. Because models are fairly good at translating compositional text, we investigate GRPO-style fine-tuning using Machine Translation Quality Estimation (MTQE) models as reward functions to train models to better translate idioms. Using Chinese and Hindi idiom datasets, we find that idiom translation abilities improve by ~14 points, general, non-idiomatic translation implicitly improves by ~8 points, and cross-lingual translation abilities (trained on one language, evaluated on another) improves by ~6 points. Overall, our work quantifies the non-compositional translation gap and offers insights for developing LLMs with stronger cross-cultural and figurative language understanding.

Ishika Agarwal, Nimet Beyza Bozdag, Dilek Hakkani-Tür

Often, multilingual language models are trained with the objective to map semantically similar content (in different languages) in the same latent space. In this paper, we show a nuance in this training objective, and find that by changing the language of the input query, we can improve the question answering ability of language models. Our contributions are two-fold. First, we introduce the term Language Specific Knowledge (LSK) to denote queries that are best answered in an "expert language" for a given LLM, thereby enhancing its question-answering ability. We introduce the problem of language selection -- for some queries, language models can perform better when queried in languages other than English, sometimes even better in low-resource languages -- and the goal is to select the optimal language for the query. Second, we introduce simple to strong baselines to test this problem. Additionally, as a first-pass solution to this novel problem, we design LSKExtractor to benchmark the language-specific knowledge present in a language model and then exploit it during inference. To test our framework, we employ three datasets that contain knowledge about both cultural and social behavioral norms. Overall, LSKExtractor achieves up to 10% relative improvement across datasets, and is competitive against strong baselines, while being feasible in real-world settings. Broadly, our research contributes to the open-source development (https://github.com/agarwalishika/LSKExtractor/tree/main) of language models that are inclusive and more aligned with the cultural and linguistic contexts in which they are deployed.

Sumuk Shashidhar, Abhinav Chinta, Vaibhav Sahai et al.

Large language models demonstrate impressive reasoning abilities but struggle to provide personalized content due to their lack of individual user preference information. Existing methods, such as in-context learning and parameter-efficient fine-tuning, fall short in capturing the complexity of human preferences, especially given the small, personal datasets individuals possess. In this paper, we propose a novel approach utilizing small parameter models as preference agents to generate natural language rules that guide a larger, pre-trained model, enabling efficient personalization. Our method involves a small, local "steering wheel" model that directs the outputs of a much larger foundation model, producing content tailored to an individual's preferences while leveraging the extensive knowledge and capabilities of the large model. Importantly, this personalization is achieved without the need to fine-tune the large model. Experimental results on email and article datasets, demonstrate that our technique significantly outperforms baseline personalization methods. By allowing foundation models to adapt to individual preferences in a data and compute-efficient manner, our approach paves the way for highly personalized language model applications.

Cheng Qian, Emre Can Acikgoz, Qi He et al.

Current Large Language Models (LLMs) often undergo supervised fine-tuning (SFT) to acquire tool use capabilities. However, SFT struggles to generalize to unfamiliar or complex tool use scenarios. Recent advancements in reinforcement learning (RL), particularly with R1-like models, have demonstrated promising reasoning and generalization abilities. Yet, reward design for tool use presents unique challenges: multiple tools may be invoked with diverse parameters, and coarse-grained reward signals, such as answer matching, fail to offer the finegrained feedback required for effective learning. In this work, we present the first comprehensive study on reward design for tool selection and application tasks within the RL paradigm. We systematically explore a wide range of reward strategies, analyzing their types, scales, granularity, and temporal dynamics. Building on these insights, we propose a principled reward design tailored for tool use tasks and apply it to train LLMs using Group Relative Policy Optimization (GRPO). Empirical evaluations across diverse benchmarks demonstrate that our approach yields robust, scalable, and stable training, achieving a 17% improvement over base models and a 15% gain over SFT models. These results highlight the critical role of thoughtful reward design in enhancing the tool use capabilities and generalization performance of LLMs. All the codes are released to facilitate future research.

Ishika Agarwal, Dilek Hakkani-Tür

Influence functions provide crucial insights into model training, but existing methods suffer from large computational costs and limited generalization. Particularly, recent works have proposed various metrics and algorithms to calculate the influence of data using language models, which do not scale well with large models and datasets. This is because of the expensive forward and backward passes required for computation, substantial memory requirements to store large models, and poor generalization of influence estimates to new data. In this paper, we explore the use of small neural networks -- which we refer to as the InfluenceNetwork -- to estimate influence values, achieving up to 99% cost reduction. Our evaluation demonstrates that influence values can be estimated with models just 0.0027% the size of full language models (we use 7B and 8B versions). We apply our algorithm of estimating influence values (called NN-CIFT: Neural Networks for effiCient Instruction Fine-Tuning) to the downstream task of subset selection for general instruction fine-tuning. In our study, we include four state-of-the-art influence functions and show no compromise in performance, despite large speedups, between NN-CIFT and the original influence functions. We provide an in-depth hyperparameter analyses of NN-CIFT. The code for our method can be found here: https://github.com/agarwalishika/NN-CIFT.

Shuhaib Mehri, Philippe Laban, Sumuk Shashidhar et al.

As user simulators are increasingly used for interactive training and evaluation of AI assistants, it is essential that they represent the diverse behaviors of real users. While existing works train user simulators to generate human-like responses, whether they capture the broad and heterogeneous distribution of real user behaviors remains an open question. In this work, we introduce a method to measure the distributional gap between real and simulated user behaviors, validated through a human study and ablations. Given a dataset of real and simulated conversations, our method extracts representations of user behavior from each conversation, quantizes them into discrete distributions via clustering, then computes divergence metrics. We provide the first systematic evaluation of 24 LLM-based user simulators on coding and writing tasks, and reveal a large distributional gap from real users that varies across model families, scales, and behavioral facets. Pairwise comparisons show that most simulators behave similarly, while a few stand apart. Combining behaviorally complementary simulators brings the resulting distribution closer to real users compared to either simulator on its own. Finally, a TF-IDF analysis of the clusters surfaces interpretable patterns of behaviors that simulators capture, miss, and hallucinate.

Cheng Qian, Emre Can Acikgoz, Hongru Wang et al.

Current Large Language Model (LLM) agents demonstrate strong reasoning and tool use capabilities, but often lack self-awareness, failing to balance these approaches effectively. This imbalance leads to Tool Overuse, where models unnecessarily rely on external tools for tasks solvable with parametric knowledge, increasing computational overhead. Inspired by human metacognition, we introduce SMART (Strategic Model-Aware Reasoning with Tools), a paradigm that enhances an agent's self-awareness to optimize task handling and reduce tool overuse. To support this paradigm, we introduce SMART-ER, a dataset spanning three domains, where reasoning alternates between parametric knowledge and tool-dependent steps, with each step enriched by rationales explaining when tools are necessary. Through supervised training, we develop SMARTAgent, a family of models that dynamically balance parametric knowledge and tool use. Evaluations show that SMARTAgent reduces tool use by 24% while improving performance by over 37%, enabling 7B-scale models to match its 70B counterpart and GPT-4o. Additionally, SMARTAgent generalizes to out-of-distribution test data like GSM8K and MINTQA, maintaining accuracy with just one-fifth the tool calls. These highlight the potential of strategic tool use to enhance reasoning, mitigate overuse, and bridge the gap between model size and performance, advancing intelligent and resource-efficient agent designs.

Nguyen Khoi Hoang, Shuhaib Mehri, Tse-An Hsu et al.

Patient simulators are gaining traction in mental health training by providing scalable exposure to complex and sensitive patient interactions. Simulating depressed patients is particularly challenging, as safety constraints and high patient variability complicate simulations and underscore the need for simulators that capture diverse and realistic patient behaviors. However, existing evaluations heavily rely on LLM-judges with poorly specified prompts and do not assess behavioral diversity. We introduce PSI-Bench, an automatic evaluation framework that provides interpretable, clinically grounded diagnostics of depression patient simulator behavior across turn-, dialogue-, and population-level dimensions. Using PSI-Bench, we benchmark seven LLMs across two simulator frameworks and find that simulators produce overly long, lexically diverse responses, show reduced variability, resolve emotions too quickly, and follow a uniform negative-to-positive trajectory. We also show that the simulation framework has a larger impact on fidelity than the model scale. Results from a human study demonstrate that our benchmark is strongly aligned with expert judgments. Our work reveals key limitations of current depression patient simulators and provides an interpretable, extensible benchmark to guide future simulator design and evaluation.

Yurii Halychanskyi, Nimet Beyza Bozdag, Mark Hasegawa-Johnson et al.

Accented automatic speech recognition (ASR) often degrades due to the limited availability of accented training data. Prior work has explored accent modeling in low-resource settings, but existing approaches typically require minutes to hours of labeled speech, which may still be impractical for truly scarce accent scenarios. We propose a pipeline that adapts a text-to-speech (TTS) decoder to a target-accent speaker using fewer than ten reference utterances and employs large language model (LLM)-based phoneme editing to generate accent-conditioned pronunciations. The resulting synthetic speech is used to fine-tune a self-supervised ASR model. Experiments demonstrate consistent word error rate (WER) reductions on real accented speech, including cross-speaker evaluation and ultra-low data regimes. A matched-rate random phoneme baseline shows that phoneme-space perturbation itself is a strong form of augmentation, while LLM-guided edits provide additional gains through accent-conditioned structure.

Emre Can Acikgoz, Jeremiah Greer, Akul Datta et al.

Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA), while also revolutionizing the conventional task-oriented dialogue (TOD) paradigm. However, current approaches face a critical dilemma: TOD systems are often trained on a limited set of target APIs, requiring new data to maintain their quality when interfacing with new services, while LAs are not trained to maintain user intent over multi-turn conversations. Because both robust multi-turn management and advanced function calling are crucial for effective conversational agents, we evaluate these skills on three popular benchmarks: MultiWOZ 2.4 (TOD), BFCL V3 (LA), and API-Bank (LA), and our analyses reveal that specialized approaches excel in one domain but underperform in the other. To bridge this chasm, we introduce CoALM (Conversational Agentic Language Model), a unified approach that integrates both conversational and agentic capabilities. We created CoALM-IT, a carefully constructed multi-task dataset that interleave multi-turn ReAct reasoning with complex API usage. Using CoALM-IT, we train three models CoALM 8B, CoALM 70B, and CoALM 405B, which outperform top domain-specific models, including GPT-4o, across all three benchmarks. This demonstrates the feasibility of a single model approach for both TOD and LA, setting a new standard for conversational agents.

Nimet Beyza Bozdag, Shuhaib Mehri, Gokhan Tur et al.

Large Language Models (LLMs) demonstrate persuasive capabilities that rival human-level persuasion. While these capabilities can be used for social good, they also present risks of potential misuse. Moreover, LLMs' susceptibility to persuasion raises concerns about alignment with ethical principles. To study these dynamics, we introduce Persuade Me If You Can (PMIYC), an automated framework for evaluating persuasion through multi-agent interactions. Here, Persuader agents engage in multi-turn conversations with the Persuadee agents, allowing us to measure LLMs' persuasive effectiveness and their susceptibility to persuasion. We conduct comprehensive evaluations across diverse LLMs, ensuring each model is assessed against others in both subjective and misinformation contexts. We validate the efficacy of our framework through human evaluations and show alignment with prior work. PMIYC offers a scalable alternative to human annotation for studying persuasion in LLMs. Through PMIYC, we find that Llama-3.3-70B and GPT-4o exhibit similar persuasive effectiveness, outperforming Claude 3 Haiku by 30%. However, GPT-4o demonstrates over 50% greater resistance to persuasion for misinformation compared to Llama-3.3-70B. These findings provide empirical insights into the persuasive dynamics of LLMs and contribute to the development of safer AI systems.

Vardhan Dongre, Xiaocheng Yang, Emre Can Acikgoz et al.

Large language model (LLM)-based agents are increasingly employed to interact with external environments (e.g., games, APIs, world models) to solve user-provided tasks. However, current frameworks often lack the ability to collaborate effectively with users in fully conversational settings. Conversations are essential for aligning on task details, achieving user-defined goals, and satisfying preferences. While existing agents address ambiguity through clarification questions, they underutilize the broader potential of an LLM's conversational capabilities. In this work, we introduce ReSpAct, an LLM-based agent designed to seamlessly integrate reasoning, decision-making, and dynamic dialogue for task-solving. Expanding on reasoning-first approaches like ReAct, ReSpAct employs active, free-flowing dialogues to interpret instructions, clarify goals, provide status updates, resolve subtask failures, and refine plans based on user inputs without any explicit dialogue schema. By alternating between task-solving actions and interactive conversations, ReSpAct demonstrates improved performance across diverse environments. We evaluate ReSpAct in user-interactive settings, including task-oriented dialogue systems (MultiWOZ) and decision-making tasks (ALFWorld, WebShop). ReSpAct outperforms ReAct with absolute success rate improvements of 6% and 4% in ALFWorld and WebShop, respectively, and achieves a 5.5% gain in Inform and a 3% gain in Success scores in MultiWOZ. These results highlight the value of integrating dynamic user-agent collaboration for more effective task resolution.

Yubin Ge, Neeraja Kirtane, Hao Peng et al.

As large language models (LLMs) have been deployed in various real-world settings, concerns about the harm they may propagate have grown. Various jailbreaking techniques have been developed to expose the vulnerabilities of these models and improve their safety. This work reveals that many state-of-the-art LLMs are vulnerable to malicious requests hidden behind scientific language. Specifically, our experiments with GPT4o, GPT4o-mini, GPT-4, LLama3-405B-Instruct, Llama3-70B-Instruct, Cohere, Gemini models demonstrate that, the models' biases and toxicity substantially increase when prompted with requests that deliberately misinterpret social science and psychological studies as evidence supporting the benefits of stereotypical biases. Alarmingly, these models can also be manipulated to generate fabricated scientific arguments claiming that biases are beneficial, which can be used by ill-intended actors to systematically jailbreak these strong LLMs. Our analysis studies various factors that contribute to the models' vulnerabilities to malicious requests in academic language. Mentioning author names and venues enhances the persuasiveness of models, and the bias scores increase as dialogues progress. Our findings call for a more careful investigation on the use of scientific data for training LLMs.

Nimet Beyza Bozdag, Shuhaib Mehri, Xiaocheng Yang et al.

Persuasion is a fundamental aspect of communication, influencing decision-making across diverse contexts, from everyday conversations to high-stakes scenarios such as politics, marketing, and law. The rise of conversational AI systems has significantly expanded the scope of persuasion, introducing both opportunities and risks. AI-driven persuasion can be leveraged for beneficial applications, but also poses threats through manipulation and unethical influence. Moreover, AI systems are not only persuaders, but also susceptible to persuasion, making them vulnerable to adversarial attacks and bias reinforcement. Despite rapid advancements in AI-generated persuasive content, our understanding of what makes persuasion effective remains limited due to its inherently subjective and context-dependent nature. In this survey, we provide a comprehensive overview of computational persuasion, structured around three key perspectives: (1) AI as a Persuader, which explores AI-generated persuasive content and its applications; (2) AI as a Persuadee, which examines AI's susceptibility to influence and manipulation; and (3) AI as a Persuasion Judge, which analyzes AI's role in evaluating persuasive strategies, detecting manipulation, and ensuring ethical persuasion. We introduce a taxonomy for computational persuasion research and discuss key challenges, including evaluating persuasiveness, mitigating manipulative persuasion, and developing responsible AI-driven persuasive systems. Our survey outlines future research directions to enhance the safety, fairness, and effectiveness of AI-powered persuasion while addressing the risks posed by increasingly capable language models.

Mert İnan, Anthony Sicilia, Suvodip Dey et al.

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical reliance on AI outputs, which can obscure implicit assumptions and lead to unintended consequences. To meet this challenge, we propose integrating positive friction into conversational AI, which promotes user reflection on goals, critical thinking on system response, and subsequent re-conditioning of AI systems. We hypothesize systems can improve goal alignment, modeling of user mental states, and task success by deliberately slowing down conversations in strategic moments to ask questions, reveal assumptions, or pause. We present an ontology of positive friction and collect expert human annotations on multi-domain and embodied goal-oriented corpora. Experiments on these corpora, along with simulated interactions using state-of-the-art systems, suggest incorporating friction not only fosters accountable decision-making, but also enhances machine understanding of user beliefs and goals, and increases task success rates.

Daniel Philipov, Vardhan Dongre, Gokhan Tur et al.

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of situated human-robot dialogues to train and evaluate such agents is expensive, labor-intensive, and time-consuming. To address this challenge, we propose building a large language model (LLM)-based user agent that can simulate user behavior during interactions with an embodied agent in a virtual environment. Given a user goal (e.g., make breakfast), at each time step, the user agent may observe" the robot actions or speak" to either intervene with the robot or answer questions. Such a user agent assists in improving the scalability and efficiency of embodied dialogues dataset generation and is critical for enhancing and evaluating the robot's interaction and task completion ability, as well as for research in reinforcement learning using AI feedback. We evaluate our user agent's ability to generate human-like behaviors by comparing its simulated dialogues with the TEACh dataset. We perform three experiments: zero-shot prompting to predict dialogue acts, few-shot prompting, and fine-tuning on the TEACh training subset. Results show the LLM-based user agent achieves an F-measure of 42% with zero-shot prompting and 43.4% with few-shot prompting in mimicking human speaking behavior. Through fine-tuning, performance in deciding when to speak remained stable, while deciding what to say improved from 51.1% to 62.5%. These findings showcase the feasibility of the proposed approach for assessing and enhancing the effectiveness of robot task completion through natural language communication.

Shuhaib Mehri, Xiaocheng Yang, Takyoung Kim et al.

User simulators are essential to conversational AI, enabling scalable agent development and evaluation through simulated interactions. While current Large Language Models (LLMs) have advanced user simulation capabilities, we reveal that they struggle to consistently demonstrate goal-oriented behavior across multi-turn conversations--a critical limitation that compromises their reliability in downstream applications. We introduce User Goal State Tracking (UGST), a novel framework that tracks user goal progression throughout conversations. Leveraging UGST, we present a three-stage methodology for developing user simulators that can autonomously track goal progression and reason to generate goal-aligned responses. Moreover, we establish comprehensive evaluation metrics for measuring goal alignment in user simulators, and demonstrate that our approach yields substantial improvements across two benchmarks (MultiWOZ 2.4 and τ-Bench). Our contributions address a critical gap in conversational AI and establish UGST as an essential framework for developing goal-aligned user simulators.

Emre Can Acikgoz, Carl Guo, Suvodip Dey et al.

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic metrics effectively assessed earlier modular systems, they focus solely on the dialogue level and cannot detect critical intermediate errors that can arise during user-agent interactions. In this paper, we introduce TD-EVAL (Turn and Dialogue-level Evaluation), a two-step evaluation framework that unifies fine-grained turn-level analysis with holistic dialogue-level comparisons. At turn level, we evaluate each response along three TOD-specific dimensions: conversation cohesion, backend knowledge consistency, and policy compliance. Meanwhile, we design TOD Agent Arena that uses pairwise comparisons to provide a measure of dialogue-level quality. Through experiments on MultiWOZ 2.4 and τ-Bench, we demonstrate that TD-EVAL effectively identifies the conversational errors that conventional metrics miss. Furthermore, TD-EVAL exhibits better alignment with human judgments than traditional and LLM-based metrics. These findings demonstrate that TD-EVAL introduces a new paradigm for TOD system evaluation, efficiently assessing both turn and system levels with a plug-and-play framework for future research.

Takyoung Kim, Janvijay Singh, Shuhaib Mehri et al.

The growing capabilities of large language models (LLMs) in instruction-following and context-understanding lead to the era of agents with numerous applications. Among these, task planning agents have become especially prominent in realistic scenarios involving complex internal pipelines, such as context understanding, tool management, and response generation. However, existing benchmarks predominantly evaluate agent performance based on task completion as a proxy for overall effectiveness. We hypothesize that merely improving task completion is misaligned with maximizing user satisfaction, as users interact with the entire agentic process and not only the end result. To address this gap, we propose PIPA, a unified evaluation protocol that conceptualizes the behavioral process of interactive task planning agents within a partially observable Markov Decision Process (POMDP) paradigm. The proposed protocol offers a comprehensive assessment of agent performance through a set of atomic evaluation criteria, allowing researchers and practitioners to diagnose specific strengths and weaknesses within the agent's decision-making pipeline. Our analyses show that agents excel in different behavioral stages, with user satisfaction shaped by both outcomes and intermediate behaviors. We also highlight future directions, including systems that leverage multiple agents and the limitations of user simulators in task planning.

Vardhan Dongre, Ryan A. Rossi, Viet Dac Lai et al.

Large Language Models (LLMs) excel at single-turn tasks such as instruction following and summarization, yet real-world deployments require sustained multi-turn interactions where user goals and conversational context persist and evolve. A recurring challenge in this setting is context drift: the gradual divergence of a model's outputs from goal-consistent behavior across turns. Unlike single-turn errors, drift unfolds temporally and is poorly captured by static evaluation metrics. In this work, we present a study of context drift in multi-turn interactions and propose a simple dynamical framework to interpret its behavior. We formalize drift as the turn-wise KL divergence between the token-level predictive distributions of the test model and a goal-consistent reference model, and propose a recurrence model that interprets its evolution as a bounded stochastic process with restoring forces and controllable interventions. We instantiate this framework in both synthetic long-horizon rewriting tasks and realistic user-agent simulations such as in $τ$-Bench, measuring drift for several open-weight LLMs that are used as user simulators. Our experiments consistently reveal stable, noise-limited equilibria rather than runaway degradation, and demonstrate that simple reminder interventions reliably reduce divergence in line with theoretical predictions. Together, these results suggest that multi-turn drift can be understood as a controllable equilibrium phenomenon rather than as inevitable decay, providing a foundation for studying and mitigating context drift in extended interactions.

Ananth Hariharan, Vardhan Dongre, Dilek Hakkani-Tür et al.

Large language model (LLM) based task plans and corresponding human demonstrations for embodied AI may be noisy, with unnecessary actions, redundant navigation, and logical errors that reduce policy quality. We propose an iterative verification framework in which a Judge LLM critiques action sequences and a Planner LLM applies the revisions, yielding progressively cleaner and more spatially coherent trajectories. Unlike rule-based approaches, our method relies on natural language prompting, enabling broad generalization across error types including irrelevant actions, contradictions, and missing steps. On a set of manually annotated actions from the TEACh embodied AI dataset, our framework achieves up to 90% recall and 100% precision across four state-of-the-art LLMs (GPT o4-mini, DeepSeek-R1, Gemini 2.5, LLaMA 4 Scout). The refinement loop converges quickly, with 96.5% of sequences requiring at most three iterations, while improving both temporal efficiency and spatial action organization. Crucially, the method preserves human error-recovery patterns rather than collapsing them, supporting future work on robust corrective behavior. By establishing plan verification as a reliable LLM capability for spatial planning and action refinement, we provide a scalable path to higher-quality training data for imitation learning in embodied AI.

Muntasir Wahed, Xiaona Zhou, Kiet A. Nguyen et al.

Recent advancements in Large Language Models (LLMs) have significantly enhanced their code generation capabilities. However, their robustness against adversarial misuse, particularly through multi-turn malicious coding prompts, remains underexplored. In this work, we introduce code decomposition attacks, where a malicious coding task is broken down into a series of seemingly benign subtasks across multiple conversational turns to evade safety filters. To facilitate systematic evaluation, we introduce \benchmarkname{}, a large-scale benchmark designed to evaluate the robustness of code LLMs against both single-turn and multi-turn malicious prompts. Empirical results across open- and closed-source models reveal persistent vulnerabilities, especially under multi-turn scenarios. Fine-tuning on MOCHA improves rejection rates while preserving coding ability, and importantly, enhances robustness on external adversarial datasets with up to 32.4% increase in rejection rates without any additional supervision.

Nalin Tiwary, Vardhan Dongre, Sanil Arun Chawla et al.

Recent advancements in Large Language Model (LLM)-based frameworks have extended their capabilities to complex real-world applications, such as interactive web navigation. These systems, driven by user commands, navigate web browsers to complete tasks through multi-turn dialogues, offering both innovative opportunities and significant challenges. Despite the introduction of benchmarks for conversational web navigation, a detailed understanding of the key contextual components that influence the performance of these agents remains elusive. This study aims to fill this gap by analyzing the various contextual elements crucial to the functioning of web navigation agents. We investigate the optimization of context management, focusing on the influence of interaction history and web page representation. Our work highlights improved agent performance across out-of-distribution scenarios, including unseen websites, categories, and geographic locations through effective context management. These findings provide insights into the design and optimization of LLM-based agents, enabling more accurate and effective web navigation in real-world applications.

Emre Can Acikgoz, Cheng Qian, Heng Ji et al.

One paradigm of language model (LM) fine-tuning relies on creating large training datasets, under the assumption that high quantity and diversity will enable models to generalize to novel tasks after post-training. In practice, gathering large sets of data is inefficient, and training on them is prohibitively expensive; worse, there is no guarantee that the resulting model will handle complex scenarios or generalize better. Moreover, existing techniques rarely assess whether a training sample provides novel information or is redundant with the knowledge already acquired by the model, resulting in unnecessary costs. In this work, we explore a new test-time self-improvement method to create more effective and generalizable agentic LMs on-the-fly. The proposed algorithm can be summarized in three steps: (i) first it identifies the samples that model struggles with (self-awareness), (ii) then generates similar examples from detected uncertain samples (self-data augmentation), and (iii) uses these newly generated samples at test-time fine-tuning (self-improvement). We study two variants of this approach: Test-Time Self-Improvement (TT-SI), where the same model generates additional training examples from its own uncertain cases and then learns from them, and contrast this approach with Test-Time Distillation (TT-D), where a stronger model generates similar examples for uncertain cases, enabling student to adapt using distilled supervision. Empirical evaluations across different agent benchmarks demonstrate that TT-SI improves the performance with +5.48% absolute accuracy gain on average across all benchmarks and surpasses other standard learning methods, yet using 68x less training samples. Our findings highlight the promise of TT-SI, demonstrating the potential of self-improvement algorithms at test-time as a new paradigm for building more capable agents toward self-evolution.

Xinyi Liu, Dachun Sun, Yi R. Fung et al.

Despite the impressive capabilities of Large Language Models (LLMs), existing Conversational Health Agents (CHAs) remain static and brittle, incapable of adaptive multi-turn reasoning, symptom clarification, or transparent decision-making. This hinders their real-world applicability in clinical diagnosis, where iterative and structured dialogue is essential. We propose DocCHA, a confidence-aware, modular framework that emulates clinical reasoning by decomposing the diagnostic process into three stages: (1) symptom elicitation, (2) history acquisition, and (3) causal graph construction. Each module uses interpretable confidence scores to guide adaptive questioning, prioritize informative clarifications, and refine weak reasoning links. Evaluated on two real-world Chinese consultation datasets (IMCS21, DX), DocCHA consistently outperforms strong prompting-based LLM baselines (GPT-3.5, GPT-4o, LLaMA-3), achieving up to 5.18 percent higher diagnostic accuracy and over 30 percent improvement in symptom recall, with only modest increase in dialogue turns. These results demonstrate the effectiveness of DocCHA in enabling structured, transparent, and efficient diagnostic conversations -- paving the way for trustworthy LLM-powered clinical assistants in multilingual and resource-constrained settings.

Vardhan Dongre, Chi Gui, Shubham Garg et al.

We introduce MIRAGE, a new benchmark for multimodal expert-level reasoning and decision-making in consultative interaction settings. Designed for the agriculture domain, MIRAGE captures the full complexity of expert consultations by combining natural user queries, expert-authored responses, and image-based context, offering a high-fidelity benchmark for evaluating models on grounded reasoning, clarification strategies, and long-form generation in a real-world, knowledge-intensive domain. Grounded in over 35,000 real user-expert interactions and curated through a carefully designed multi-step pipeline, MIRAGE spans diverse crop health, pest diagnosis, and crop management scenarios. The benchmark includes more than 7,000 unique biological entities, covering plant species, pests, and diseases, making it one of the most taxonomically diverse benchmarks available for vision-language models, grounded in the real world. Unlike existing benchmarks that rely on well-specified user inputs and closed-set taxonomies, MIRAGE features underspecified, context-rich scenarios with open-world settings, requiring models to infer latent knowledge gaps, handle rare entities, and either proactively guide the interaction or respond. Project Page: https://mirage-benchmark.github.io

Shuhaib Mehri, Xiusi Chen, Heng Ji et al.

High-quality instruction-tuning data is crucial for developing Large Language Models (LLMs) that can effectively navigate real-world tasks and follow human instructions. While synthetic data generation offers a scalable approach for creating such datasets, it imposes a quality ceiling where models trained on the data cannot outperform the LLM generating it. To overcome this limitation, we introduce Reference-Level Feedback, a paradigm that extracts desirable characteristics from carefully curated reference samples to guide the synthesis of higher-quality instruction-response pairs. Using this approach, we synthesize REFED, a dataset of 10K instruction-response pairs. Fine-tuning Llama-3.1-8B-Instruct and Mistral-7B-Instruct on REFED demonstrate state-of-the-art performance among similarly sized models, notably reaching a 43.96\% length-controlled win-rate on AlpacaEval 2.0. Extensive experiments demonstrate that Reference-Level Feedback consistently outperforms traditional sample-level feedback methods, generalizes across model architectures, and produces high-quality and diverse data at low cost.

Manaal Faruqui, Dilek Hakkani-Tür

As more users across the world are interacting with dialog agents in their daily life, there is a need for better speech understanding that calls for renewed attention to the dynamics between research in automatic speech recognition (ASR) and natural language understanding (NLU). We briefly review these research areas and lay out the current relationship between them. In light of the observations we make in this paper, we argue that (1) NLU should be cognizant of the presence of ASR models being used upstream in a dialog system's pipeline, (2) ASR should be able to learn from errors found in NLU, (3) there is a need for end-to-end datasets that provide semantic annotations on spoken input, (4) there should be stronger collaboration between ASR and NLU research communities.

Devamanyu Hazarika, Mahdi Namazifar, Dilek Hakkani-Tür

Controlling neural network-based models for natural language generation (NLG) has broad applications in numerous areas such as machine translation, document summarization, and dialog systems. Approaches that enable such control in a zero-shot manner would be of great importance as, among other reasons, they remove the need for additional annotated data and training. In this work, we propose novel approaches for controlling encoder-decoder transformer-based NLG models in zero-shot. This is done by introducing three control knobs, namely, attention biasing, decoder mixing, and context augmentation, that are applied to these models at generation time. These knobs control the generation process by directly manipulating trained NLG models (e.g., biasing cross-attention layers) to realize the desired attributes in the generated outputs. We show that not only are these NLG models robust to such manipulations, but also their behavior could be controlled without an impact on their generation performance. These results, to the best of our knowledge, are the first of their kind. Through these control knobs, we also investigate the role of transformer decoder's self-attention module and show strong evidence that its primary role is maintaining fluency of sentences generated by these models. Based on this hypothesis, we show that alternative architectures for transformer decoders could be viable options. We also study how this hypothesis could lead to more efficient ways for training encoder-decoder transformer models.

Ayush Shrivastava, Karthik Gopalakrishnan, Yang Liu et al.

Interactive robots navigating photo-realistic environments need to be trained to effectively leverage and handle the dynamic nature of dialogue in addition to the challenges underlying vision-and-language navigation (VLN). In this paper, we present VISITRON, a multi-modal Transformer-based navigator better suited to the interactive regime inherent to Cooperative Vision-and-Dialog Navigation (CVDN). VISITRON is trained to: i) identify and associate object-level concepts and semantics between the environment and dialogue history, ii) identify when to interact vs. navigate via imitation learning of a binary classification head. We perform extensive pre-training and fine-tuning ablations with VISITRON to gain empirical insights and improve performance on CVDN. VISITRON's ability to identify when to interact leads to a natural generalization of the game-play mode introduced by Roman et al. (arXiv:2005.00728) for enabling the use of such models in different environments. VISITRON is competitive with models on the static CVDN leaderboard and attains state-of-the-art performance on the Success weighted by Path Length (SPL) metric.

Chulaka Gunasekara, Seokhwan Kim, Luis Fernando D'Haro et al.

This paper introduces the Ninth Dialog System Technology Challenge (DSTC-9). This edition of the DSTC focuses on applying end-to-end dialog technologies for four distinct tasks in dialog systems, namely, 1. Task-oriented dialog Modeling with unstructured knowledge access, 2. Multi-domain task-oriented dialog, 3. Interactive evaluation of dialog, and 4. Situated interactive multi-modal dialog. This paper describes the task definition, provided datasets, baselines and evaluation set-up for each track. We also summarize the results of the submitted systems to highlight the overall trends of the state-of-the-art technologies for the tasks.