Jinfeng Zhou

Jinfeng Zhou, Chujie Zheng, Bo Wang et al. · tsinghua

Empathetic conversation is psychologically supposed to be the result of conscious alignment and interaction between the cognition and affection of empathy. However, existing empathetic dialogue models usually consider only the affective aspect or treat cognition and affection in isolation, which limits the capability of empathetic response generation. In this work, we propose the CASE model for empathetic dialogue generation. It first builds upon a commonsense cognition graph and an emotional concept graph and then aligns the user's cognition and affection at both the coarse-grained and fine-grained levels. Through automatic and manual evaluation, we demonstrate that CASE outperforms state-of-the-art baselines of empathetic dialogues and can generate more empathetic and informative responses.

Chujie Zheng, Jinfeng Zhou, Yinhe Zheng et al. · tsinghua

Dialogue contradiction is a critical issue in open-domain dialogue systems. The contextualization nature of conversations makes dialogue contradiction detection rather challenging. In this work, we propose a benchmark for Contradiction Detection in Chinese Conversations, namely CDConv. It contains 12K multi-turn conversations annotated with three typical contradiction categories: Intra-sentence Contradiction, Role Confusion, and History Contradiction. To efficiently construct the CDConv conversations, we devise a series of methods for automatic conversation generation, which simulate common user behaviors that trigger chatbots to make contradictions. We conduct careful manual quality screening of the constructed conversations and show that state-of-the-art Chinese chatbots can be easily goaded into making contradictions. Experiments on CDConv show that properly modeling contextual information is critical for dialogue contradiction detection, but there are still unresolved challenges that require future research.

Jinfeng Zhou, Bo Wang, Minlie Huang et al. · tsinghua

Human conversations of recommendation naturally involve the shift of interests which can align the recommendation actions and conversation process to make accurate recommendations with rich explanations. However, existing conversational recommendation systems (CRS) ignore the advantage of user interest shift in connecting recommendation and conversation, which leads to an ineffective loose coupling structure of CRS. To address this issue, by modeling the recommendation actions as recommendation paths in a knowledge graph (KG), we propose DICR (Dual Imitation for Conversational Recommendation), which designs a dual imitation to explicitly align the recommendation paths and user interest shift paths in a recommendation module and a conversation module, respectively. By exchanging alignment signals, DICR achieves bidirectional promotion between recommendation and conversation modules and generates high-quality responses with accurate recommendations and coherent explanations. Experiments demonstrate that DICR outperforms the state-of-the-art models on recommendation and conversation performance with automatic, human, and novel explainability metrics.

Bosi Wen, Pei Ke, Xiaotao Gu et al.

Instruction following is one of the fundamental capabilities of large language models (LLMs). As the ability of LLMs is constantly improving, they have been increasingly applied to deal with complex human instructions in real-world scenarios. Therefore, how to evaluate the ability of complex instruction-following of LLMs has become a critical research problem. Existing benchmarks mainly focus on modeling different types of constraints in human instructions while neglecting the composition of different constraints, which is an indispensable constituent in complex instructions. To this end, we propose ComplexBench, a benchmark for comprehensively evaluating the ability of LLMs to follow complex instructions composed of multiple constraints. We propose a hierarchical taxonomy for complex instructions, including 4 constraint types, 19 constraint dimensions, and 4 composition types, and manually collect a high-quality dataset accordingly. To make the evaluation reliable, we augment LLM-based evaluators with rules to effectively verify whether generated texts can satisfy each constraint and composition. Furthermore, we obtain the final evaluation score based on the dependency structure determined by different composition types. ComplexBench identifies significant deficiencies in existing LLMs when dealing with complex instructions with multiple constraints composition.

Jinfeng Zhou, Zhuang Chen, Dazhen Wan et al.

In this paper, we present CharacterGLM, a series of models built upon ChatGLM, with model sizes ranging from 6B to 66B parameters. Our CharacterGLM is designed for generating Character-based Dialogues (CharacterDial), which aims to equip a conversational AI system with character customization for satisfying people's inherent social desires and emotional needs. On top of CharacterGLM, we can customize various AI characters or social agents by configuring their attributes (identities, interests, viewpoints, experiences, achievements, social relationships, etc.) and behaviors (linguistic features, emotional expressions, interaction patterns, etc.). Our model outperforms most mainstream close-source large langauge models, including the GPT series, especially in terms of consistency, human-likeness, and engagement according to manual evaluations. We will release our 6B version of CharacterGLM and a subset of training data to facilitate further research development in the direction of character-based dialogue generation.

Xujun Li, Kehan Zheng, Mingyuan Zhao et al.

Test-time skill evolving is regarded as a new paradigm for enhancing deployed agentic systems. Existing works mainly focus on hard-coded skill evolving strategies or parametric learning that rely on expensive parameter updates in the underlying LLMs. In this paper, we demonstrate that test-time refinement of the skill evolving framework itself is necessary for continuous improvement of the agent systems in different downstream scenarios, and lightweight algorithmic adaptation is feasible. Specifically, we propose HiSME, a lightweight hierarchical skill meta-evolving solution that jointly optimizes skills and the skill evolving strategy by learning meta-skills from agents' task execution traces. Experiments on diverse agentic benchmarks show that meta-evolving can produce a higher-quality skill library than pure skill evolving and can derive diverse meta-skills for different scenarios, thereby facilitating future continual experience learning. Our code is temporarily public at https://anonymous.4open.science/r/HiSME-BD45.

Jinfeng Zhou, Zhuang Chen, Bo Wang et al.

Emotional support conversation (ESC) aims to provide emotional support (ES) to improve one's mental state. Existing works stay at fitting grounded responses and responding strategies (e.g., question), which ignore the effect on ES and lack explicit goals to guide emotional positive transition. To this end, we introduce a new paradigm to formalize multi-turn ESC as a process of positive emotion elicitation. Addressing this task requires finely adjusting the elicitation intensity in ES as the conversation progresses while maintaining conversational goals like coherence. In this paper, we propose Supporter, a mixture-of-expert-based reinforcement learning model, and well design ES and dialogue coherence rewards to guide policy's learning for responding. Experiments verify the superiority of Supporter in achieving positive emotion elicitation during responding while maintaining conversational goals including coherence.

Sahand Sabour, Siyang Liu, Zheyuan Zhang et al. · tsinghua

Recent advances in Large Language Models (LLMs) have highlighted the need for robust, comprehensive, and challenging benchmarks. Yet, research on evaluating their Emotional Intelligence (EI) is considerably limited. Existing benchmarks have two major shortcomings: first, they mainly focus on emotion recognition, neglecting essential EI capabilities such as emotion regulation and thought facilitation through emotion understanding; second, they are primarily constructed from existing datasets, which include frequent patterns, explicit information, and annotation errors, leading to unreliable evaluation. We propose EmoBench, a benchmark that draws upon established psychological theories and proposes a comprehensive definition for machine EI, including Emotional Understanding and Emotional Application. EmoBench includes a set of 400 hand-crafted questions in English and Chinese, which are meticulously designed to require thorough reasoning and understanding. Our findings reveal a considerable gap between the EI of existing LLMs and the average human, highlighting a promising direction for future research. Our code and data are publicly available at https://github.com/Sahandfer/EmoBench.

Bo Zhang, Jinfeng Zhou, Yuxuan Chen et al.

Large Language Models (LLMs) have shown significant potential in scientific discovery but struggle to bridge the gap between theoretical reasoning and verifiable physical simulation. Existing solutions operate in a passive "execute-then-response" loop and thus lacks runtime perception, obscuring agents to transient anomalies (e.g., numerical instability or diverging oscillations). To address this limitation, we propose EmbodiedAct, a framework that transforms established scientific software into active embodied agents by grounding LLMs in embodied actions with a tight perception-execution loop. We instantiate EmbodiedAct within MATLAB and evaluate it on complex engineering design and scientific modeling tasks. Extensive experiments show that EmbodiedAct significantly outperforms existing baselines, achieving SOTA performance by ensuring satisfactory reliability and stability in long-horizon simulations and enhanced accuracy in scientific modeling.

Bosi Wen, Pei Ke, Yufei Sun et al.

Since the adoption of large language models (LLMs) for text evaluation has become increasingly prevalent in the field of natural language processing (NLP), a series of existing works attempt to optimize the prompts for LLM evaluators to improve their alignment with human judgment. However, their efforts are limited to optimizing individual factors of evaluation prompts, such as evaluation criteria or output formats, neglecting the combinatorial impact of multiple factors, which leads to insufficient optimization of the evaluation pipeline. Nevertheless, identifying well-behaved prompting strategies for adjusting multiple factors requires extensive enumeration. To this end, we comprehensively integrate 8 key factors for evaluation prompts and propose a novel automatic prompting strategy optimization method called Heuristic Prompting Strategy Search (HPSS). Inspired by the genetic algorithm, HPSS conducts an iterative search to find well-behaved prompting strategies for LLM evaluators. A heuristic function is employed to guide the search process, enhancing the performance of our algorithm. Extensive experiments across four evaluation tasks demonstrate the effectiveness of HPSS, consistently outperforming both human-designed evaluation prompts and existing automatic prompt optimization methods. Our code is available at https://github.com/thu-coai/HPSS.

Genrui Zhang, Erle Zhu, Jinfeng Zhou et al.

Agent skills today are static artifact: authored once -- by human curation or one-shot generation from parametric knowledge -- and then consumed unchanged, with no mechanism to improve from real use. We propose \textbf{SkillEvolver}, a lightweight, plug-and-play solution for online skill learning, in which a single meta-skill iteratively authors, deploys, and refines domain-specific skills. The learning target of SkillEvolver is the skill's prose and code, not model weights, so that the resulting artifact drops into any agent without retraining; and the meta-skill itself is just another skill, loaded through the same interface by any protocol-compliant CLI-agent. Unlike trace-distillation, the meta-skill refines only after deploying the learnt skill, such that the learning signal comes from failures another agent encounters while using it -- not from exploratory traces alone. Refinement iterations are governed by a fresh-agent overfit audit that catches possible leakage as well as deployed-skill-specific failures, including the silent-bypass mode in which a skill appears valid in content but is never invoked at runtime. On $83$ SkillsBench tasks spanning $15^{+}$ domains, SkillEvolver reaches $56.8\%$ accuracy versus $43.6\%$ for curated human skills and $29.9\%$ for the no-skill baseline; on three GPU kernel optimization tasks from KernelBench, it also raises mean speedup from $1.16$ to $1.51$ on average.

Jinfeng Zhou, Yongkang Huang, Bosi Wen et al.

Character-based dialogue (aka role-playing) enables users to freely customize characters for interaction, which often relies on LLMs, raising the need to evaluate LLMs' character customization capability. However, existing benchmarks fail to ensure a robust evaluation as they often only involve a single character category or evaluate limited dimensions. Moreover, the sparsity of character features in responses makes feature-focused generative evaluation both ineffective and inefficient. To address these issues, we propose CharacterBench, the largest bilingual generative benchmark, with 22,859 human-annotated samples covering 3,956 characters from 25 detailed character categories. We define 11 dimensions of 6 aspects, classified as sparse and dense dimensions based on whether character features evaluated by specific dimensions manifest in each response. We enable effective and efficient evaluation by crafting tailored queries for each dimension to induce characters' responses related to specific dimensions. Further, we develop CharacterJudge model for cost-effective and stable evaluations. Experiments show its superiority over SOTA automatic judges (e.g., GPT-4) and our benchmark's potential to optimize LLMs' character customization. Our repository is at https://github.com/thu-coai/CharacterBench.

Zhuang Chen, Jincenzi Wu, Jinfeng Zhou et al.

Theory of Mind (ToM) is the cognitive capability to perceive and ascribe mental states to oneself and others. Recent research has sparked a debate over whether large language models (LLMs) exhibit a form of ToM. However, existing ToM evaluations are hindered by challenges such as constrained scope, subjective judgment, and unintended contamination, yielding inadequate assessments. To address this gap, we introduce ToMBench with three key characteristics: a systematic evaluation framework encompassing 8 tasks and 31 abilities in social cognition, a multiple-choice question format to support automated and unbiased evaluation, and a build-from-scratch bilingual inventory to strictly avoid data leakage. Based on ToMBench, we conduct extensive experiments to evaluate the ToM performance of 10 popular LLMs across tasks and abilities. We find that even the most advanced LLMs like GPT-4 lag behind human performance by over 10% points, indicating that LLMs have not achieved a human-level theory of mind yet. Our aim with ToMBench is to enable an efficient and effective evaluation of LLMs' ToM capabilities, thereby facilitating the development of LLMs with inherent social intelligence.

Jinfeng Zhou, Yuxuan Chen, Yihan Shi et al.

LLMs exhibit promising Social Intelligence (SI) in modeling human behavior, raising the need to evaluate LLMs' SI and their discrepancy with humans. SI equips humans with interpersonal abilities to behave wisely in navigating social interactions to achieve social goals. This presents an operational evaluation paradigm: outcome-oriented goal achievement evaluation and process-oriented interpersonal ability evaluation, which existing work fails to address. To this end, we propose SocialEval, a script-based bilingual SI benchmark, integrating outcome- and process-oriented evaluation by manually crafting narrative scripts. Each script is structured as a world tree that contains plot lines driven by interpersonal ability, providing a comprehensive view of how LLMs navigate social interactions. Experiments show that LLMs fall behind humans on both SI evaluations, exhibit prosociality, and prefer more positive social behaviors, even if they lead to goal failure. Analysis of LLMs' formed representation space and neuronal activations reveals that LLMs have developed ability-specific functional partitions akin to the human brain.

Zhuang Chen, Yaru Cao, Guanqun Bi et al.

Emotional support conversation (ESC) helps reduce people's psychological stress and provide emotional value through interactive dialogues. Due to the high cost of crowdsourcing a large ESC corpus, recent attempts use large language models for dialogue augmentation. However, existing approaches largely overlook the social dynamics inherent in ESC, leading to less effective simulations. In this paper, we introduce SocialSim, a novel framework that simulates ESC by integrating key aspects of social interactions: social disclosure and social awareness. On the seeker side, we facilitate social disclosure by constructing a comprehensive persona bank that captures diverse and authentic help-seeking scenarios. On the supporter side, we enhance social awareness by eliciting cognitive reasoning to generate logical and supportive responses. Building upon SocialSim, we construct SSConv, a large-scale synthetic ESC corpus of which quality can even surpass crowdsourced ESC data. We further train a chatbot on SSConv and demonstrate its state-of-the-art performance in both automatic and human evaluations. We believe SocialSim offers a scalable way to synthesize ESC, making emotional care more accessible and practical.

Kehan Zheng, Jinfeng Zhou, Hongning Wang

Large language models are increasingly used in strategic decision-making settings, yet evidence shows that, like humans, they often deviate from full rationality. In this study, we compare LLMs and humans using experimental paradigms directly adapted from behavioral game-theory research. We focus on two well-studied strategic games, Rock-Paper-Scissors and the Prisoner's Dilemma, which are well known for revealing systematic departures from rational play in human subjects. By placing LLMs in identical experimental conditions, we evaluate whether their behaviors exhibit the bounded rationality characteristic of humans. Our findings show that LLMs reproduce familiar human heuristics, such as outcome-based strategy switching and increased cooperation when future interaction is possible, but they apply these rules more rigidly and demonstrate weaker sensitivity to the dynamic changes in the game environment. Model-level analyses reveal distinctive architectural signatures in strategic behavior, and even reasoning models sometimes struggle to find effective strategies in adaptive situations. These results indicate that current LLMs capture only a partial form of human-like bounded rationality and highlight the need for training methods that encourage flexible opponent modeling and stronger context awareness.

Jinfeng Zhou, Yuxuan Chen, Jianing Yin et al.

Cognitive Restructuring (CR) is a psychotherapeutic process aimed at identifying and restructuring an individual's negative thoughts, arising from mental health challenges, into more helpful and positive ones via multi-turn dialogues. Clinician shortage and stigma urge the development of human-LLM interactive psychotherapy for CR. Yet, existing efforts implement CR via simple text rewriting, fixed-pattern dialogues, or a one-shot CR workflow, failing to align with the psychotherapeutic process for effective CR. To address this gap, we propose CRDial, a novel framework for CR, which creates multi-turn dialogues with specifically designed identification and restructuring stages of negative thoughts, integrates sentence-level supportive conversation strategies, and adopts a multi-channel loop mechanism to enable iterative CR. With CRDial, we distill Crisp, a large-scale and high-quality bilingual dialogue dataset, from LLM. We then train Crispers, Crisp-based conversational LLMs for CR, at 7B and 14B scales. Extensive human studies show the superiority of Crispers in pointwise, pairwise, and intervention evaluations.

Jinfeng Zhou, Zheyu Chen, Shuai Wang et al.

LLMs trained for logical reasoning excel at step-by-step deduction to reach verifiable answers. However, this paradigm is ill-suited for navigating social situations, which induce an interpretive process of analyzing ambiguous cues that rarely yield a definitive outcome. To bridge this gap, we introduce Cognitive Reasoning, a paradigm modeled on human social cognition. It formulates the interpretive process into a structured cognitive flow of interconnected cognitive units (e.g., observation or attribution), which combine adaptively to enable effective social thinking and responses. We then propose CogFlow, a complete framework that instills this capability in LLMs. CogFlow first curates a dataset of cognitive flows by simulating the associative and progressive nature of human thought via tree-structured planning. After instilling the basic cognitive reasoning capability via supervised fine-tuning, CogFlow adopts reinforcement learning to enable the model to improve itself via trial and error, guided by a multi-objective reward that optimizes both cognitive flow and response quality. Extensive experiments show that CogFlow effectively enhances the social cognitive capabilities of LLMs, and even humans, leading to more effective social decision-making.