Sreyoshi Bhaduri

Satya Kapoor, Alex Gil, Sreyoshi Bhaduri et al.

Topic modeling is a widely used technique for uncovering thematic structures from large text corpora. However, most topic modeling approaches e.g. Latent Dirichlet Allocation (LDA) struggle to capture nuanced semantics and contextual understanding required to accurately model complex narratives. Recent advancements in this area include methods like BERTopic, which have demonstrated significantly improved topic coherence and thus established a new standard for benchmarking. In this paper, we present a novel approach, the Qualitative Insights Tool (QualIT) that integrates large language models (LLMs) with existing clustering-based topic modeling approaches. Our method leverages the deep contextual understanding and powerful language generation capabilities of LLMs to enrich the topic modeling process using clustering. We evaluate our approach on a large corpus of news articles and demonstrate substantial improvements in topic coherence and topic diversity compared to baseline topic modeling techniques. On the 20 ground-truth topics, our method shows 70% topic coherence (vs 65% & 57% benchmarks) and 95.5% topic diversity (vs 85% & 72% benchmarks). Our findings suggest that the integration of LLMs can unlock new opportunities for topic modeling of dynamic and complex text data, as is common in talent management research contexts.

Sreyoshi Bhaduri, Satya Kapoor, Alex Gil et al.

Qualitative data collection and analysis approaches, such as those employing interviews and focus groups, provide rich insights into customer attitudes, sentiment, and behavior. However, manually analyzing qualitative data requires extensive time and effort to identify relevant topics and thematic insights. This study proposes a novel approach to address this challenge by leveraging Retrieval Augmented Generation (RAG) based Large Language Models (LLMs) for analyzing interview transcripts. The novelty of this work lies in strategizing the research inquiry as one that is augmented by an LLM that serves as a novice research assistant. This research explores the mental model of LLMs to serve as novice qualitative research assistants for researchers in the talent management space. A RAG-based LLM approach is extended to enable topic modeling of semi-structured interview data, showcasing the versatility of these models beyond their traditional use in information retrieval and search. Our findings demonstrate that the LLM-augmented RAG approach can successfully extract topics of interest, with significant coverage compared to manually generated topics from the same dataset. This establishes the viability of employing LLMs as novice qualitative research assistants. Additionally, the study recommends that researchers leveraging such models lean heavily on quality criteria used in traditional qualitative research to ensure rigor and trustworthiness of their approach. Finally, the paper presents key recommendations for industry practitioners seeking to reconcile the use of LLMs with established qualitative research paradigms, providing a roadmap for the effective integration of these powerful, albeit novice, AI tools in the analysis of qualitative datasets within talent

Tammy Mackenzie, Sukriti Punj, Natalie Perez et al.

This paper examines how decision makers in academia, government, business, and civil society navigate questions of power in implementations of artificial intelligence. The study explores how individuals experience and exercise levers of power, which are presented as social mechanisms that shape institutional responses to technological change. The study reports on the responses of personalized questionnaires designed to gather insight on a decision maker's institutional purview, based on an institutional governance framework developed from the work of Neo-institutionalists. Findings present the anonymized, real responses and circumstances of respondents in the form of twelve fictional personas of high-level decision makers from North America and Europe. These personas illustrate how personal agency, organizational logics, and institutional infrastructures may intersect in the governance of AI. The decision makers' responses to the questionnaires then inform a discussion of the field-level personal power of decision makers, methods of fostering institutional stability in times of change, and methods of influencing institutional change in the field of AI. The final section of the discussion presents a table of the dynamics of the levers of power in the field of AI for change makers and five testable hypotheses for institutional and social movement researchers. In summary, this study provides insight on the means for policymakers within institutions and their counterparts in civil society to personally engage with AI governance.