0.9CLJun 13, 2023
Improving Opinion-based Question Answering Systems Through Label Error Detection and OverwriteXiao Yang, Ahmed K. Mohamed, Shashank Jain et al.
Label error is a ubiquitous problem in annotated data. Large amounts of label error substantially degrades the quality of deep learning models. Existing methods to tackle the label error problem largely focus on the classification task, and either rely on task specific architecture or require non-trivial additional computations, which is undesirable or even unattainable for industry usage. In this paper, we propose LEDO: a model-agnostic and computationally efficient framework for Label Error Detection and Overwrite. LEDO is based on Monte Carlo Dropout combined with uncertainty metrics, and can be easily generalized to multiple tasks and data sets. Applying LEDO to an industry opinion-based question answering system demonstrates it is effective at improving accuracy in all the core models. Specifically, LEDO brings 1.1% MRR gain for the retrieval model, 1.5% PR AUC improvement for the machine reading comprehension model, and 0.9% rise in the Average Precision for the ranker, on top of the strong baselines with a large-scale social media dataset. Importantly, LEDO is computationally efficient compared to methods that require loss function change, and cost-effective as the resulting data can be used in the same continuous training pipeline for production. Further analysis shows that these gains come from an improved decision boundary after cleaning the label errors existed in the training data.
2.4AIJan 9
ART: Adaptive Reasoning Trees for Explainable Claim VerificationSahil Wadhwa, Himanshu Kumar, Guanqun Yang et al.
Large Language Models (LLMs) are powerful candidates for complex decision-making, leveraging vast encoded knowledge and remarkable zero-shot abilities. However, their adoption in high-stakes environments is hindered by their opacity; their outputs lack faithful explanations and cannot be effectively contested to correct errors, undermining trustworthiness. In this paper, we propose ART (Adaptive Reasoning Trees), a hierarchical method for claim verification. The process begins with a root claim, which branches into supporting and attacking child arguments. An argument's strength is determined bottom-up via a pairwise tournament of its children, adjudicated by a judge LLM, allowing a final, transparent and contestable verdict to be systematically derived which is missing in methods like Chain-of-Thought (CoT). We empirically validate ART on multiple datasets, analyzing different argument generators and comparison strategies. Our findings show that ART's structured reasoning outperforms strong baselines, establishing a new benchmark for explainable claim verification which is more reliable and ensures clarity in the overall decision making step.
5.8IRJun 24
From Clicks to Intent: Cross-Platform Session Embeddings with LLM-Distilled Taxonomy for Financial Services RecommendationsDianjing Fan, Yao Li, Kyaw Hpone Myint et al.
Sequential user behavior modeling is widely adopted in industrial recommender systems; however, significant gaps remain in financial services, where pre-login web interactions and authenticated in-app experiences differ drastically. Specifically, pre-login web users typically explore new products, whereas logged-in app users focus on account servicing. Due to the challenge of cross-channel entity resolution (e.g., matching anonymous web sessions to authenticated mobile accounts), web-based intent signals remain underutilized for post-authentication personalization. Existing methods for capturing web-based intent are often ad-hoc and narrow, lacking the flexibility to support both quantitative downstream recommendations and qualitative understanding at scale. In this work, we propose a scalable and dual-purpose intent prediction framework for web-based interactions and demonstrate its applicability for personalization. Our approach transforms raw web clickstreams into two outputs: a self-supervised Transformer encodes multi-modal clickstreams into a compact session embedding, while an LLM-based taxonomy generation and distillation pipeline produces interpretable intent labels. Our system demonstrates that self-supervised clickstream representations combined with LLM-distilled taxonomies can jointly serve quantitative tasks and qualitative understanding in production: on the mobile homepage tile ranking task, the session embedding improves macro Recall@1 by 1.88% and reduces Log Loss by 13.38% over production baselines. On the user conversion prediction task, the embedding outperforms the LLM labels by 4.3% on micro F1, while the distillation layer delivers interpretable labels at ultra-low latency with only a 7% performance drop.