Cristina Ioana Muntean

Ida Mele, Cristina Ioana Muntean, Mohammad Aliannejadi et al.

The 1st edition of the workshop on Mixed-Initiative ConveRsatiOnal Systems (MICROS@ECIR2021) aims at investigating and collecting novel ideas and contributions in the field of conversational systems. Oftentimes, the users fulfill their information need using smartphones and home assistants. This has revolutionized the way users access online information, thus posing new challenges compared to traditional search and recommendation. The first edition of MICROS will have a particular focus on mixed-initiative conversational systems. Indeed, conversational systems need to be proactive, proposing not only answers but also possible interpretations for ambiguous or vague requests.

I. Mele, C. I. Muntean, F. M. Nardini et al.

In a conversational context, a user expresses her multi-faceted information need as a sequence of natural-language questions, i.e., utterances. Starting from a given topic, the conversation evolves through user utterances and system replies. The retrieval of documents relevant to a given utterance in a conversation is challenging due to ambiguity of natural language and to the difficulty of detecting possible topic shifts and semantic relationships among utterances. We adopt the 2019 TREC Conversational Assistant Track (CAsT) framework to experiment with a modular architecture performing: (i) topic-aware utterance rewriting, (ii) retrieval of candidate passages for the rewritten utterances, and (iii) neural-based re-ranking of candidate passages. We present a comprehensive experimental evaluation of the architecture assessed in terms of traditional IR metrics at small cutoffs. Experimental results show the effectiveness of our techniques that achieve an improvement up to 0.28 (+93%) for P@1 and 0.19 (+89.9%) for nDCG@3 w.r.t. the CAsT baseline.