Jingyan Zhou

Hongru Wang, Lingzhi Wang, Yiming Du et al.

Dialogue systems (DS), including the task-oriented dialogue system (TOD) and the open-domain dialogue system (ODD), have always been a fundamental task in natural language processing (NLP), allowing various applications in practice. Owing to sophisticated training and well-designed model architecture, language models (LM) are usually adopted as the necessary backbone to build the dialogue system. Consequently, every breakthrough in LM brings about a shift in learning paradigm and research attention within dialogue system, especially the appearance of pre-trained language models (PLMs) and large language models (LLMs). In this paper, we take a deep look at the history of the dialogue system, especially its special relationship with the advancements of language models. Thus, our survey offers a systematic perspective, categorizing different stages in a chronological order aligned with LM breakthroughs, providing a comprehensive review of state-of-the-art research outcomes. What's more, we turn our attention to emerging topics and engage in a discussion on open challenges, providing valuable insights into the future directions for LLM-based dialogue systems. In summary, this survey delves into the dynamic interplay between language models and dialogue systems, unraveling the evolutionary path of this essential relationship. Through this exploration, we pave the way for a deeper comprehension of the field, guiding future developments in LM-based dialogue systems.

Xiaoying Zhang, Baolin Peng, Ye Tian et al.

Despite showing increasingly human-like abilities, large language models (LLMs) often struggle with factual inaccuracies, i.e. "hallucinations", even when they hold relevant knowledge. To address these hallucinations, current approaches typically necessitate high-quality human factuality annotations. In this work, we explore Self-Alignment for Factuality, where we leverage the self-evaluation capability of an LLM to provide training signals that steer the model towards factuality. Specifically, we incorporate Self-Eval, a self-evaluation component, to prompt an LLM to validate the factuality of its own generated responses solely based on its internal knowledge. Additionally, we design Self-Knowledge Tuning (SK-Tuning) to augment the LLM's self-evaluation ability by improving the model's confidence estimation and calibration. We then utilize these self-annotated responses to fine-tune the model via Direct Preference Optimization algorithm. We show that the proposed self-alignment approach substantially enhances factual accuracy over Llama family models across three key knowledge-intensive tasks on TruthfulQA and BioGEN.

Minda Hu, Licheng Zong, Hongru Wang et al.

Large Language Models (LLMs) have shown great potential in the biomedical domain with the advancement of retrieval-augmented generation (RAG). However, existing retrieval-augmented approaches face challenges in addressing diverse queries and documents, particularly for medical knowledge queries, resulting in sub-optimal performance. To address these limitations, we propose a novel plug-and-play LLM-based retrieval method called Self-Rewarding Tree Search (SeRTS) based on Monte Carlo Tree Search (MCTS) and a self-rewarding paradigm. By combining the reasoning capabilities of LLMs with the effectiveness of tree search, SeRTS boosts the zero-shot performance of retrieving high-quality and informative results for RAG. We further enhance retrieval performance by fine-tuning LLMs with Proximal Policy Optimization (PPO) objectives using the trajectories collected by SeRTS as feedback. Controlled experiments using the BioASQ-QA dataset with GPT-3.5-Turbo and LLama2-7b demonstrate that our method significantly improves the performance of the BM25 retriever and surpasses the strong baseline of self-reflection in both efficiency and scalability. Moreover, SeRTS generates higher-quality feedback for PPO training than self-reflection. Our proposed method effectively adapts LLMs to document retrieval tasks, enhancing their ability to retrieve highly relevant documents for RAG in the context of medical knowledge queries. This work presents a significant step forward in leveraging LLMs for accurate and comprehensive biomedical question answering.

Mudit Chaudhary, Borislav Dzodzo, Sida Huang et al.

Dialog systems enriched with external knowledge can handle user queries that are outside the scope of the supporting databases/APIs. In this paper, we follow the baseline provided in DSTC9 Track 1 and propose three subsystems, KDEAK, KnowleDgEFactor, and Ens-GPT, which form the pipeline for a task-oriented dialog system capable of accessing unstructured knowledge. Specifically, KDEAK performs knowledge-seeking turn detection by formulating the problem as natural language inference using knowledge from dialogs, databases and FAQs. KnowleDgEFactor accomplishes the knowledge selection task by formulating a factorized knowledge/document retrieval problem with three modules performing domain, entity and knowledge level analyses. Ens-GPT generates a response by first processing multiple knowledge snippets, followed by an ensemble algorithm that decides if the response should be solely derived from a GPT2-XL model, or regenerated in combination with the top-ranking knowledge snippet. Experimental results demonstrate that the proposed pipeline system outperforms the baseline and generates high-quality responses, achieving at least 58.77% improvement on BLEU-4 score.

Meng Chen, Ruixue Liu, Lei Shen et al.

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task