Hao Zhou

Ye Yuan, Haolun Wu, Hao Zhou et al.

Knowledge understanding is a foundational part of envisioned 6G networks to advance network intelligence and AI-native network architectures. In this paradigm, information extraction plays a pivotal role in transforming fragmented telecom knowledge into well-structured formats, empowering diverse AI models to better understand network terminologies. This work proposes a novel language model-based information extraction technique, aiming to extract structured entities from the telecom context. The proposed telecom structured entity extraction (TeleSEE) technique applies a token-efficient representation method to predict entity types and attribute keys, aiming to save the number of output tokens and improve prediction accuracy. Meanwhile, TeleSEE involves a hierarchical parallel decoding method, improving the standard encoder-decoder architecture by integrating additional prompting and decoding strategies into entity extraction tasks. In addition, to better evaluate the performance of the proposed technique in the telecom domain, we further designed a dataset named 6GTech, including 2390 sentences and 23747 words from more than 100 6G-related technical publications. Finally, the experiment shows that the proposed TeleSEE method achieves higher accuracy than other baseline techniques, and also presents 5 to 9 times higher sample processing speed.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.