Akshara Prabhakar

Jianguo Zhang, Tian Lan, Ming Zhu et al. · princeton, salesforce

Autonomous agents powered by large language models (LLMs) have attracted significant research interest. However, the open-source community faces many challenges in developing specialized models for agent tasks, driven by the scarcity of high-quality agent datasets and the absence of standard protocols in this area. We introduce and publicly release xLAM, a series of large action models designed for AI agent tasks. The xLAM series includes five models with both dense and mixture-of-expert architectures, ranging from 1B to 8x22B parameters, trained using a scalable, flexible pipeline that unifies, augments, and synthesizes diverse datasets to enhance AI agents' generalizability and performance across varied environments. Our experimental results demonstrate that xLAM consistently delivers exceptional performance across multiple agent ability benchmarks, notably securing the 1st position on the Berkeley Function-Calling Leaderboard, outperforming GPT-4, Claude-3, and many other models in terms of tool use. By releasing the xLAM series, we aim to advance the performance of open-source LLMs for autonomous AI agents, potentially accelerating progress and democratizing access to high-performance models for agent tasks. Models are available at https://huggingface.co/collections/Salesforce/xlam-models-65f00e2a0a63bbcd1c2dade4

Akshara Prabhakar, Zuxin Liu, Ming Zhu et al. · princeton, salesforce

Training effective AI agents for multi-turn interactions requires high-quality data that captures realistic human-agent dynamics, yet such data is scarce and expensive to collect manually. We introduce APIGen-MT, a two-phase framework that generates verifiable and diverse multi-turn agent data. In the first phase, our agentic pipeline produces detailed task blueprints with ground-truth actions, leveraging a committee of LLM reviewers and iterative feedback loops. These blueprints are then transformed into complete interaction trajectories through simulated human-agent interplay. We train a family of models -- the xLAM-2-fc-r series with sizes ranging from 1B to 70B parameters. Our models outperform frontier models such as GPT-4o and Claude 3.5 on $τ$-bench and BFCL benchmarks, with the smaller models surpassing their larger counterparts, particularly in multi-turn settings, while maintaining superior consistency across multiple trials. Comprehensive experiments demonstrate that our verified blueprint-to-details approach yields high-quality training data, enabling the development of more reliable, efficient, and capable agents. We open-source 5K synthetic data trajectories and the trained xLAM-2-fc-r models to advance research in AI agents. Models at https://huggingface.co/collections/Salesforce/xlam-2-67ef5be12949d8dcdae354c4; Dataset at https://huggingface.co/datasets/Salesforce/APIGen-MT-5k and Website at https://apigen-mt.github.io

Arthur Chen, Zuxin Liu, Jianguo Zhang et al.

Large language model (LLM)-based agents struggle to generalize to novel and complex environments, such as unseen websites or new sets of functions, due to a fundamental mismatch between their pre-training and test-time conditions. This challenge stems from two distinct failure modes: a syntactic misunderstanding of environment-specific components like observation formats, and a semantic misunderstanding of state-transition dynamics, which are only revealed at test time. To address these issues, we propose two distinct and complementary strategies for adapting LLM agents by leveraging environment-specific information available during deployment. First, an online distributional adaptation method parameterizes environmental nuances by learning a lightweight adaptation vector that biases the model's output distribution, enabling rapid alignment with an environment response format. Second, a deployment-time dynamics grounding method employs a persona-driven exploration phase to systematically probe and learn the environment's causal dynamics before task execution, equipping the agent with a nonparametric world model. We evaluate these strategies across diverse agentic benchmarks, including function calling and web navigation. Our empirical results show the effectiveness of both strategies across all benchmarks with minimal computational cost. We find that dynamics grounding is particularly effective in complex environments where unpredictable dynamics pose a major obstacle, demonstrating a robust path toward more generalizable and capable LLM-based agents. For example, on the WebArena multi-site split, this method increases the agent's success rate from 2% to 23%.

Haolin Chen, Yihao Feng, Zuxin Liu et al. · princeton

Large language models (LLMs) have shown impressive capabilities, but still struggle with complex reasoning tasks requiring multiple steps. While prompt-based methods like Chain-of-Thought (CoT) can improve LLM reasoning at inference time, optimizing reasoning capabilities during training remains challenging. We introduce LaTent Reasoning Optimization (LaTRO), a principled framework that formulates reasoning as sampling from a latent distribution and optimizes it via variational approaches. LaTRO enables LLMs to concurrently improve both their reasoning process and ability to evaluate reasoning quality, without requiring external feedback or reward models. We validate LaTRO through experiments on GSM8K and ARC-Challenge datasets using multiple model architectures. On GSM8K, LaTRO improves zero-shot accuracy by an average of 12.5% over base models and 9.6% over supervised fine-tuning across Phi-3.5-mini, Mistral-7B, and Llama-3.1-8B. Our findings suggest that pre-trained LLMs possess latent reasoning capabilities that can be unlocked and enhanced through our proposed optimization approach in a self-improvement manner. The code of LaTRO is available at \url{https://github.com/SalesforceAIResearch/LaTRO}.

Cheng Qian, Zuxin Liu, Akshara Prabhakar et al. · princeton

Reinforcement learning (RL) has shown promise in training agentic models that move beyond static benchmarks to engage in dynamic, multi-turn interactions. Yet, the ultimate value of such agents lies in their ability to assist users, a setting where diversity and dynamics of user interaction pose challenges. In this work, we propose UserRL, a unified framework for training and evaluating user-centric abilities through standardized gym environments paired with simulated users. We systematically vary turn-level reward assignment and trajectory-level score calculation to analyze how different formulations affect learning under the GRPO algorithm. Our experiments across Qwen3 models reveal three key findings: (i) SFT cold start is critical for unlocking initial interaction ability and enabling sustained RL improvements; (ii) deliberate trajectory scoring yields more efficient and effective multi-turn interactions; and (iii) while stronger simulated users (e.g., GPT-4o) facilitates training, open-source simulators (e.g., Qwen3-32B) remain a cost-effective and transferable option. Together, these results highlight that careful design of reward shaping and user simulation choice is as crucial as model scale, and establish UserRL as a practical pathway for developing robust user-centric agentic models. All codes and data are public for future research.

Jianguo Zhang, Thai Hoang, Ming Zhu et al. · princeton, salesforce

Large Action models are essential for enabling autonomous agents to perform complex tasks. However, training such models remains challenging due to the diversity of agent environments and the complexity of noisy agentic data. Existing infrastructure offers limited support for scalable, agent-specific fine-tuning and standardized agent data processing. We introduce ActionStudio, a lightweight and extensible data and training framework designed for large action models. ActionStudio unifies diverse agent trajectories using our proposed Unified Format 2.0, supports a range of training workflows with optimized multi-node distributed setup, and integrates robust preprocessing and real-time verification tools. ActionStudio demonstrates up to 9x higher throughput compared to existing agentic training frameworks, and our trained models yield top performances across public and realistic agent benchmarks. To support the broader research community, we open-source the ActionStudio framework and release actionstudio-98k, a curated dataset of 98k high-quality trajectories. Code: https://github.com/SalesforceAIResearch/xLAM.

Akshara Prabhakar, Roshan Ram, Zixiang Chen et al. · princeton

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan et al. · microsoft-research, princeton

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.

Shirley Kokane, Ming Zhu, Tulika Awalgaonkar et al. · princeton, salesforce

Evaluating Large Language Models (LLMs) is one of the most critical aspects of building a performant compound AI system. Since the output from LLMs propagate to downstream steps, identifying LLM errors is crucial to system performance. A common task for LLMs in AI systems is tool use. While there are several benchmark environments for evaluating LLMs on this task, they typically only give a success rate without any explanation of the failure cases. To solve this problem, we introduce TOOLSCAN, a new benchmark to identify error patterns in LLM output on tool-use tasks. Our benchmark data set comprises of queries from diverse environments that can be used to test for the presence of seven newly characterized error patterns. Using TOOLSCAN, we show that even the most prominent LLMs exhibit these error patterns in their outputs. Researchers can use these insights from TOOLSCAN to guide their error mitigation strategies.

Kung-Hsiang Huang, Akshara Prabhakar, Onkar Thorat et al. · princeton

While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platforms. Existing benchmarks often lack fidelity in their environments, data, and agent-user interactions, with limited coverage of diverse business scenarios and industries. To address these gaps, we introduce CRMArena-Pro, a novel benchmark for holistic, realistic assessment of LLM agents in diverse professional settings. CRMArena-Pro expands on CRMArena with nineteen expert-validated tasks across sales, service, and 'configure, price, and quote' processes, for both Business-to-Business and Business-to-Customer scenarios. It distinctively incorporates multi-turn interactions guided by diverse personas and robust confidentiality awareness assessments. Experiments reveal leading LLM agents achieve only around 58% single-turn success on CRMArena-Pro, with performance dropping significantly to approximately 35% in multi-turn settings. While Workflow Execution proves more tractable for top agents (over 83% single-turn success), other evaluated business skills present greater challenges. Furthermore, agents exhibit near-zero inherent confidentiality awareness; though targeted prompting can improve this, it often compromises task performance. These findings highlight a substantial gap between current LLM capabilities and enterprise demands, underscoring the need for advancements in multi-turn reasoning, confidentiality adherence, and versatile skill acquisition.

Jielin Qiu, Zuxin Liu, Zhiwei Liu et al. · princeton

As large language models (LLMs) evolve into sophisticated autonomous agents capable of complex software development tasks, evaluating their real-world capabilities becomes critical. While existing benchmarks like LoCoBench~\cite{qiu2025locobench} assess long-context code understanding, they focus on single-turn evaluation and cannot capture the multi-turn interactive nature, tool usage patterns, and adaptive reasoning required by real-world coding agents. We introduce \textbf{LoCoBench-Agent}, a comprehensive evaluation framework specifically designed to assess LLM agents in realistic, long-context software engineering workflows. Our framework extends LoCoBench's 8,000 scenarios into interactive agent environments, enabling systematic evaluation of multi-turn conversations, tool usage efficiency, error recovery, and architectural consistency across extended development sessions. We also introduce an evaluation methodology with 9 metrics across comprehension and efficiency dimensions. Our framework provides agents with 8 specialized tools (file operations, search, code analysis) and evaluates them across context lengths ranging from 10K to 1M tokens, enabling precise assessment of long-context performance. Through systematic evaluation of state-of-the-art models, we reveal several key findings: (1) agents exhibit remarkable long-context robustness; (2) comprehension-efficiency trade-off exists with negative correlation, where thorough exploration increases comprehension but reduces efficiency; and (3) conversation efficiency varies dramatically across models, with strategic tool usage patterns differentiating high-performing agents. As the first long-context LLM agent benchmark for software engineering, LoCoBench-Agent establishes a rigorous foundation for measuring agent capabilities, identifying performance gaps, and advancing autonomous software development at scale.

Cheng Qian, Zuxin Liu, Shirley Kokane et al. · princeton

Modern LLM deployments confront a widening cost-performance spectrum: premium models deliver strong reasoning but are expensive, while lightweight models are economical yet brittle on complex tasks. Static escalation rules and keyword heuristics under-utilize this spectrum and fail to adapt across task types. We present xRouter, a tool-calling-based routing system in which a learned router can either answer directly or invoke one or more external models. The router is trained end-to-end with reinforcement learning using an explicit, cost-aware reward that encodes cost-performance trade-offs, eliminating the need for hand-engineered routing rules. Our implementation encompasses the full reinforcement learning framework, including reward and cost accounting, as well as the deployment and evaluation pipelines. Across diverse benchmarks, xRouter achieves strong cost-performance trade-offs (e.g., substantial cost reductions at comparable task completion rates), and provides empirical insights into what reliably helps learned routing and what does not, ranging from model trainability to the difficulty of eliciting sophisticated orchestration behaviors in small open models. We hope these findings and our open implementation will serve as a practical substrate for advancing learned, cost-aware LLM orchestration.