Julia Hirschberg

Prakhar Gupta, Yang Liu, Di Jin et al. · cmu

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer's expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

Peter Stone, Rodney Brooks, Erik Brynjolfsson et al.

In September 2016, Stanford's "One Hundred Year Study on Artificial Intelligence" project (AI100) issued the first report of its planned long-term periodic assessment of artificial intelligence (AI) and its impact on society. It was written by a panel of 17 study authors, each of whom is deeply rooted in AI research, chaired by Peter Stone of the University of Texas at Austin. The report, entitled "Artificial Intelligence and Life in 2030," examines eight domains of typical urban settings on which AI is likely to have impact over the coming years: transportation, home and service robots, healthcare, education, public safety and security, low-resource communities, employment and workplace, and entertainment. It aims to provide the general public with a scientifically and technologically accurate portrayal of the current state of AI and its potential and to help guide decisions in industry and governments, as well as to inform research and development in the field. The charge for this report was given to the panel by the AI100 Standing Committee, chaired by Barbara Grosz of Harvard University.

Jiateng Liu, Lin Ai, Zizhou Liu et al.

Propaganda plays a critical role in shaping public opinion and fueling disinformation. While existing research primarily focuses on identifying propaganda techniques, it lacks the ability to capture the broader motives and the impacts of such content. To address these challenges, we introduce propainsight, a conceptual framework grounded in foundational social science research, which systematically dissects propaganda into techniques, arousal appeals, and underlying intent. propainsight offers a more granular understanding of how propaganda operates across different contexts. Additionally, we present propagaze, a novel dataset that combines human-annotated data with high-quality synthetic data generated through a meticulously designed pipeline. Our experiments show that off-the-shelf LLMs struggle with propaganda analysis, but training with propagaze significantly improves performance. Fine-tuned Llama-7B-Chat achieves 203.4% higher text span IoU in technique identification and 66.2% higher BertScore in appeal analysis compared to 1-shot GPT-4-Turbo. Moreover, propagaze complements limited human-annotated data in data-sparse and cross-domain scenarios, showing its potential for comprehensive and generalizable propaganda analysis.

Alexandros Papangelis, Nicole Chartier, Pankaj Rajan et al.

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful to understand broad, general issues with the system and its behavior, it does not take into account differences between users that affect their ratings. In this work, we conduct a study to better understand how people rate their interactions with conversational agents. One macro-level characteristic that has been shown to correlate with how people perceive their inter-personal communication is personality. We specifically focus on agreeableness and extraversion as variables that may explain variation in ratings and therefore provide a more meaningful signal for training or personalization. In order to elicit those personality traits during an interaction with a conversational agent, we designed and validated a fictional story, grounded in prior work in psychology. We then implemented the story into an experimental conversational agent that allowed users to opt-in to hearing the story. Our results suggest that for human-conversational agent interactions, extraversion may play a role in user ratings, but more data is needed to determine if the relationship is significant. Agreeableness, on the other hand, plays a statistically significant role in conversation ratings: users who are more agreeable are more likely to provide a higher rating for their interaction. In addition, we found that users who opted to hear the story were, in general, more likely to rate their conversational experience higher than those who did not.

Zehui Wu, Ziwei Gong, Jaywon Koo et al.

This paper investigates the optimal selection and fusion of feature encoders across multiple modalities and combines these in one neural network to improve sentiment detection. We compare different fusion methods and examine the impact of multi-loss training within the multi-modality fusion network, identifying surprisingly important findings relating to subnet performance. We have also found that integrating context significantly enhances model performance. Our best model achieves state-of-the-art performance for three datasets (CMU-MOSI, CMU-MOSEI and CH-SIMS). These results suggest a roadmap toward an optimized feature selection and fusion approach for enhancing sentiment detection in neural networks.

Li Siyan, Vethavikashini Chithrra Raghuram, Omar Khattab et al. · gatech, stanford

Users can divulge sensitive information to proprietary LLM providers, raising significant privacy concerns. While open-source models, hosted locally on the user's machine, alleviate some concerns, models that users can host locally are often less capable than proprietary frontier models. Toward preserving user privacy while retaining the best quality, we propose Privacy-Conscious Delegation, a novel task for chaining API-based and local models. We utilize recent public collections of user-LLM interactions to construct a natural benchmark called PUPA, which contains personally identifiable information (PII). To study potential approaches, we devise PAPILLON, a multi-stage LLM pipeline that uses prompt optimization to address a simpler version of our task. Our best pipeline maintains high response quality for 85.5% of user queries while restricting privacy leakage to only 7.5%. We still leave a large margin to the generation quality of proprietary LLMs for future work. Our data and code is available at https://github.com/siyan-sylvia-li/PAPILLON.

Yu-Wen Chen, Zhou Yu, Julia Hirschberg

Pronunciation assessment models designed for open response scenarios enable users to practice language skills in a manner similar to real-life communication. However, previous open-response pronunciation assessment models have predominantly focused on a single pronunciation task, such as sentence-level accuracy, rather than offering a comprehensive assessment in various aspects. We propose MultiPA, a Multitask Pronunciation Assessment model that provides sentence-level accuracy, fluency, prosody, and word-level accuracy assessment for open responses. We examined the correlation between different pronunciation tasks and showed the benefits of multi-task learning. Our model reached the state-of-the-art performance on existing in-domain data sets and effectively generalized to an out-of-domain dataset that we newly collected. The experimental results demonstrate the practical utility of our model in real-world applications.

Ziwei Gong, Lin Ai, Harshsaiprasad Deshpande et al.

Large Language Models (LLMs) have spurred interest in automatic evaluation methods for summarization, offering a faster, more cost-effective alternative to human evaluation. However, existing methods often fall short when applied to complex tasks like long-context summarizations and dialogue-based meeting summarizations. In this paper, we introduce CREAM (Comparison-Based Reference-Free Elo-Ranked Automatic Evaluation for Meeting Summarization), a novel framework that addresses the unique challenges of evaluating meeting summaries. CREAM leverages a combination of chain-of-thought reasoning and key facts alignment to assess conciseness and completeness of model-generated summaries without requiring reference. By employing an ELO ranking system, our approach provides a robust mechanism for comparing the quality of different models or prompt configurations.

Debasmita Bhattacharya, Siying Ding, Alayna Nguyen et al.

It is well-known that speakers who entrain to one another have more successful conversations than those who do not. Previous research has shown that interlocutors entrain on linguistic features in both written and spoken monolingual domains. More recent work on code-switched communication has also shown preliminary evidence of entrainment on certain aspects of code-switching (CSW). However, such studies of entrainment in code-switched domains have been extremely few and restricted to human-machine textual interactions. Our work studies code-switched spontaneous speech between humans, finding that (1) patterns of written and spoken entrainment in monolingual settings largely generalize to code-switched settings, and (2) some patterns of entrainment on code-switching in dialogue agent-generated text generalize to spontaneous code-switched speech. Our findings give rise to important implications for the potentially "universal" nature of entrainment as a communication phenomenon, and potential applications in inclusive and interactive speech technology.

Lin Ai, Ziwei Gong, Harshsaiprasad Deshpande et al.

The rapid expansion of online content has intensified the issue of information redundancy, underscoring the need for solutions that can identify genuinely new information. Despite this challenge, the research community has seen a decline in focus on novelty detection, particularly with the rise of large language models (LLMs). Additionally, previous approaches have relied heavily on human annotation, which is time-consuming, costly, and particularly challenging when annotators must compare a target document against a vast number of historical documents. In this work, we introduce NovAScore (Novelty Evaluation in Atomicity Score), an automated metric for evaluating document-level novelty. NovAScore aggregates the novelty and salience scores of atomic information, providing high interpretability and a detailed analysis of a document's novelty. With its dynamic weight adjustment scheme, NovAScore offers enhanced flexibility and an additional dimension to assess both the novelty level and the importance of information within a document. Our experiments show that NovAScore strongly correlates with human judgments of novelty, achieving a 0.626 Point-Biserial correlation on the TAP-DLND 1.0 dataset and a 0.920 Pearson correlation on an internal human-annotated dataset.

Shih-Fu Chang, Alex Hauptmann, Louis-Philippe Morency et al.

With the transformative technologies and the rapidly changing global R&D landscape, the multimedia and multimodal community is now faced with many new opportunities and uncertainties. With the open source dissemination platform and pervasive computing resources, new research results are being discovered at an unprecedented pace. In addition, the rapid exchange and influence of ideas across traditional discipline boundaries have made the emphasis on multimedia multimodal research even more important than before. To seize these opportunities and respond to the challenges, we have organized a workshop to specifically address and brainstorm the challenges, opportunities, and research roadmaps for MM research. The two-day workshop, held on March 30 and 31, 2017 in Washington DC, was sponsored by the Information and Intelligent Systems Division of the National Science Foundation of the United States. Twenty-three (23) invited participants were asked to review and identify research areas in the MM field that are most important over the next 10-15 year timeframe. Important topics were selected through discussion and consensus, and then discussed in depth in breakout groups. Breakout groups reported initial discussion results to the whole group, who continued with further extensive deliberation. For each identified topic, a summary was produced after the workshop to describe the main findings, including the state of the art, challenges, and research roadmaps planned for the next 5, 10, and 15 years in the identified area.

Bolei Ma, Yuting Li, Wei Zhou et al.

Understanding pragmatics-the use of language in context-is crucial for developing NLP systems capable of interpreting nuanced language use. Despite recent advances in language technologies, including large language models, evaluating their ability to handle pragmatic phenomena such as implicatures and references remains challenging. To advance pragmatic abilities in models, it is essential to understand current evaluation trends and identify existing limitations. In this survey, we provide a comprehensive review of resources designed for evaluating pragmatic capabilities in NLP, categorizing datasets by the pragmatic phenomena they address. We analyze task designs, data collection methods, evaluation approaches, and their relevance to real-world applications. By examining these resources in the context of modern language models, we highlight emerging trends, challenges, and gaps in existing benchmarks. Our survey aims to clarify the landscape of pragmatic evaluation and guide the development of more comprehensive and targeted benchmarks, ultimately contributing to more nuanced and context-aware NLP models.

Tharindu Kumarage, Cameron Johnson, Jadie Adams et al.

The rapid advancement of conversational agents, particularly chatbots powered by Large Language Models (LLMs), poses a significant risk of social engineering (SE) attacks on social media platforms. SE detection in multi-turn, chat-based interactions is considerably more complex than single-instance detection due to the dynamic nature of these conversations. A critical factor in mitigating this threat is understanding the SE attack mechanisms through which SE attacks operate, specifically how attackers exploit vulnerabilities and how victims' personality traits contribute to their susceptibility. In this work, we propose an LLM-agentic framework, SE-VSim, to simulate SE attack mechanisms by generating multi-turn conversations. We model victim agents with varying personality traits to assess how psychological profiles influence susceptibility to manipulation. Using a dataset of over 1000 simulated conversations, we examine attack scenarios in which adversaries, posing as recruiters, funding agencies, and journalists, attempt to extract sensitive information. Based on this analysis, we present a proof of concept, SE-OmniGuard, to offer personalized protection to users by leveraging prior knowledge of the victims personality, evaluating attack strategies, and monitoring information exchanges in conversations to identify potential SE attempts.

Li Siyan, Teresa Shao, Zhou Yu et al. · gatech, stanford

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion detection via audio, for recognizing empathetic feedback opportunities in language learning. We then build the first spoken English-teaching chatbot with adaptive, empathetic feedback. This feedback is synthesized through automatic prompt optimization of ChatGPT and is evaluated with English learners. We demonstrate the effectiveness of our system through a preliminary user study.

David Sasu, Zehui Wu, Ziwei Gong et al.

In this paper, we introduce the Akan Conversation Emotion (ACE) dataset, the first multimodal emotion dialogue dataset for an African language, addressing the significant lack of resources for low-resource languages in emotion recognition research. ACE, developed for the Akan language, contains 385 emotion-labeled dialogues and 6,162 utterances across audio, visual, and textual modalities, along with word-level prosodic prominence annotations. The presence of prosodic labels in this dataset also makes it the first prosodically annotated African language dataset. We demonstrate the quality and utility of ACE through experiments using state-of-the-art emotion recognition methods, establishing solid baselines for future research. We hope ACE inspires further work on inclusive, linguistically and culturally diverse NLP resources.

Run Chen, Jun Shin, Julia Hirschberg

Previous research has shown that humans are more receptive towards language models that that exhibit empathetic behavior. While empathy is essential for developing helpful dialogue agents, very few large corpora containing empathetic dialogues are available for fine-tune LLMs. The few existing corpora have largely relied on crowdsourcing to simulate empathetic conversations, a process that is expensive, time-consuming, and not scalable to larger datasets. We propose a data generation framework for developing SYNTHEMPATHY, a large corpus containing 105k empathetic responses to real-life situations compiled through LLM generation. A base Mistral 7B model fine-tuned on our SYNTHEMPATHY corpus exhibits an increase in the average empathy score.

Lin Ai, Zheng Hui, Zizhou Liu et al.

Machine Reading Comprehension (MRC) poses a significant challenge in the field of Natural Language Processing (NLP). While mainstream MRC methods predominantly leverage extractive strategies using encoder-only models such as BERT, generative approaches face the issue of out-of-control generation -- a critical problem where answers generated are often incorrect, irrelevant, or unfaithful to the source text. To address these limitations in generative models for MRC, we introduce the Question-Attended Span Extraction (QASE) module. Integrated during the fine-tuning phase of pre-trained generative language models (PLMs), QASE significantly enhances their performance, allowing them to surpass the extractive capabilities of advanced Large Language Models (LLMs) such as GPT-4 in few-shot settings. Notably, these gains in performance do not come with an increase in computational demands. The efficacy of the QASE module has been rigorously tested across various datasets, consistently achieving or even surpassing state-of-the-art (SOTA) results, thereby bridging the gap between generative and extractive models in extractive MRC tasks.

Zackary Rackauckas, Julia Hirschberg

This study investigates how stylized, voiced agents shape user interaction in a multimodal language learning environment. We conducted a mixed-methods evaluation of 54 participants interacting with anime-inspired characters powered by large language models and expressive text-to-speech synthesis. These agents responded in Japanese character language, offering users asynchronous, semi-structured conversation in varying speech styles and emotional tones. We analyzed user engagement patterns, perceived usability, emotional responses, and learning behaviors, with particular attention to how agent stylization influenced interaction across language proficiency levels and cultural backgrounds. Our findings reveal that agent design, especially voice, persona, and linguistic style, substantially affected user experience, motivation, and strategy. This work contributes to the understanding of affective, culturally stylized agents in human-agent interaction and offers guidance for designing more engaging, socially responsive systems.

Zackary Rackauckas, Nobuaki Minematsu, Julia Hirschberg

We present Re:Member, a system that explores how emotionally expressive, memory-grounded interaction can support more engaging second language (L2) learning. By drawing on users' personal videos and generating stylized spoken questions in the target language, Re:Member is designed to encourage affective recall and conversational engagement. The system aligns emotional tone with visual context, using expressive speech styles such as whispers or late-night tones to evoke specific moods. It combines WhisperX-based transcript alignment, 3-frame visual sampling, and Style-BERT-VITS2 for emotional synthesis within a modular generation pipeline. Designed as a stylized interaction probe, Re:Member highlights the role of affect and personal media in learner-centered educational technologies.

Maya Srikanth, Run Chen, Julia Hirschberg

Multimodal models play a key role in empathy detection, but their performance can suffer when modalities provide conflicting cues. To understand these failures, we examine cases where unimodal and multimodal predictions diverge. Using fine-tuned models for text, audio, and video, along with a gated fusion model, we find that such disagreements often reflect underlying ambiguity, as evidenced by annotator uncertainty. Our analysis shows that dominant signals in one modality can mislead fusion when unsupported by others. We also observe that humans, like models, do not consistently benefit from multimodal input. These insights position disagreement as a useful diagnostic signal for identifying challenging examples and improving empathy system robustness.

Li Siyan, Teresa Shao, Zhou Yu et al.

Dialogue systems have been used as conversation partners in English learning, but few have studied whether these systems improve learning outcomes. Student passion and perseverance, or grit, has been associated with language learning success. Recent work establishes that as students perceive their English teachers to be more supportive, their grit improves. Hypothesizing that the same pattern applies to English-teaching chatbots, we create EDEN, a robust open-domain chatbot for spoken conversation practice that provides empathetic feedback. To construct EDEN, we first train a specialized spoken utterance grammar correction model and a high-quality social chit-chat conversation model. We then conduct a preliminary user study with a variety of strategies for empathetic feedback. Our experiment suggests that using adaptive empathetic feedback leads to higher perceived affective support. Furthermore, elements of perceived affective support positively correlate with student grit.

Lin Ai, Tharindu Kumarage, Amrita Bhattacharjee et al.

The proliferation of Large Language Models (LLMs) poses challenges in detecting and mitigating digital deception, as these models can emulate human conversational patterns and facilitate chat-based social engineering (CSE) attacks. This study investigates the dual capabilities of LLMs as both facilitators and defenders against CSE threats. We develop a novel dataset, SEConvo, simulating CSE scenarios in academic and recruitment contexts, and designed to examine how LLMs can be exploited in these situations. Our findings reveal that, while off-the-shelf LLMs generate high-quality CSE content, their detection capabilities are suboptimal, leading to increased operational costs for defense. In response, we propose ConvoSentinel, a modular defense pipeline that improves detection at both the message and the conversation levels, offering enhanced adaptability and cost-effectiveness. The retrieval-augmented module in ConvoSentinel identifies malicious intent by comparing messages to a database of similar conversations, enhancing CSE detection at all stages. Our study highlights the need for advanced strategies to leverage LLMs in cybersecurity.

Yu-Wen Chen, Julia Hirschberg

Summarizing medical conversations poses unique challenges due to the specialized domain and the difficulty of collecting in-domain training data. In this study, we investigate the performance of state-of-the-art doctor-patient conversation generative summarization models on the out-of-domain data. We divide the summarization model of doctor-patient conversation into two configurations: (1) a general model, without specifying subjective (S), objective (O), and assessment (A) and plan (P) notes; (2) a SOAP-oriented model that generates a summary with SOAP sections. We analyzed the limitations and strengths of the fine-tuning language model-based methods and GPTs on both configurations. We also conducted a Linguistic Inquiry and Word Count analysis to compare the SOAP notes from different datasets. The results exhibit a strong correlation for reference notes across different datasets, indicating that format mismatch (i.e., discrepancies in word distribution) is not the main cause of performance decline on out-of-domain data. Lastly, a detailed analysis of SOAP notes is included to provide insights into missing information and hallucinations introduced by the models.

Lin Ai, Zheng Hui, Zizhou Liu et al.

To address the challenges of out-of-control generation in generative models for machine reading comprehension (MRC), we introduce the Question-Attended Span Extraction (QASE) module. Integrated during the fine-tuning of pre-trained generative language models (PLMs), QASE enables these PLMs to match SOTA extractive methods and outperform leading LLMs like GPT-4 in MRC tasks, without significant increases in computational costs.

Yu-Wen Chen, Julia Hirschberg, Yu Tsao

Speech emotion recognition (SER) often experiences reduced performance due to background noise. In addition, making a prediction on signals with only background noise could undermine user trust in the system. In this study, we propose a Noise Robust Speech Emotion Recognition system, NRSER. NRSER employs speech enhancement (SE) to effectively reduce the noise in input signals. Then, the signal-to-noise-ratio (SNR)-level detection structure and waveform reconstitution strategy are introduced to reduce the negative impact of SE on speech signals with no or little background noise. Our experimental results show that NRSER can effectively improve the noise robustness of the SER system, including preventing the system from making emotion recognition on signals consisting solely of background noise. Moreover, the proposed SNR-level detection structure can be used individually for tasks such as data selection.

Gustavo Aguilar, Fahad AlGhamdi, Victor Soto et al.

In the third shared task of the Computational Approaches to Linguistic Code-Switching (CALCS) workshop, we focus on Named Entity Recognition (NER) on code-switched social-media data. We divide the shared task into two competitions based on the English-Spanish (ENG-SPA) and Modern Standard Arabic-Egyptian (MSA-EGY) language pairs. We use Twitter data and 9 entity types to establish a new dataset for code-switched NER benchmarks. In addition to the CS phenomenon, the diversity of the entities and the social media challenges make the task considerably hard to process. As a result, the best scores of the competitions are 63.76% and 71.61% for ENG-SPA and MSA-EGY, respectively. We present the scores of 9 participants and discuss the most common challenges among submissions.

Victor Soto, Julia Hirschberg

Code-switching is the phenomenon by which bilingual speakers switch between multiple languages during communication. The importance of developing language technologies for codeswitching data is immense, given the large populations that routinely code-switch. High-quality linguistic annotations are extremely valuable for any NLP task, and performance is often limited by the amount of high-quality labeled data. However, little such data exists for code-switching. In this paper, we describe crowd-sourcing universal part-of-speech tags for the Miami Bangor Corpus of Spanish-English code-switched speech. We split the annotation task into three subtasks: one in which a subset of tokens are labeled automatically, one in which questions are specifically designed to disambiguate a subset of high frequency words, and a more general cascaded approach for the remaining data in which questions are displayed to the worker following a decision tree structure. Each subtask is extended and adapted for a multilingual setting and the universal tagset. The quality of the annotation process is measured using hidden check questions annotated with gold labels. The overall agreement between gold standard labels and the majority vote is between 0.95 and 0.96 for just three labels and the average recall across part-of-speech tags is between 0.87 and 0.99, depending on the task.