Hui Wan

Ankita Gupta, Chulaka Gunasekara, Hui Wan et al. · ibm-research

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue summarization models suffer from performance drop on such conversations. In this study, we systematically investigate the impact of such variations on state-of-the-art dialogue summarization models using publicly available datasets. To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We conduct our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which capture different aspects of the summarization model's performance. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate if the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data and observe that this approach is insufficient to address robustness challenges with current models and thus warrants a more thorough investigation to identify better solutions. Overall, our work highlights robustness challenges in dialogue summarization and provides insights for future research.

Song Feng, Siva Sankalp Patel, Hui Wan et al.

We propose MultiDoc2Dial, a new task and dataset on modeling goal-oriented dialogues grounded in multiple documents. Most previous works treat document-grounded dialogue modeling as a machine reading comprehension task based on a single given document or passage. In this work, we aim to address more realistic scenarios where a goal-oriented information-seeking conversation involves multiple topics, and hence is grounded on different documents. To facilitate such a task, we introduce a new dataset that contains dialogues grounded in multiple documents from four different domains. We also explore modeling the dialogue-based and document-based context in the dataset. We present strong baseline approaches and various experimental results, aiming to support further research efforts on such a task.

Hanjie Chen, Song Feng, Jatin Ganhotra et al.

Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural network models by identifying individual feature attributions or detecting interactions between adjacent features. However, for models with text pairs as inputs (e.g., paraphrase identification), existing methods are not sufficient to capture feature interactions between two texts and their simple extension of computing all word-pair interactions between two texts is computationally inefficient. In this work, we propose the Group Mask (GMASK) method to implicitly detect word correlations by grouping correlated words from the input text pair together and measure their contribution to the corresponding NLP tasks as a whole. The proposed method is evaluated with two different model architectures (decomposable attention model and BERT) across four datasets, including natural language inference and paraphrase identification tasks. Experiments show the effectiveness of GMASK in providing faithful explanations to these models.

Song Feng, Hui Wan, Chulaka Gunasekara et al.

We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content elements that corresponds to higher-level relations across text sections as well as lower-level relations between discourse units within a section. Then we present these dialogue flows to crowd contributors to create conversational utterances. The dataset includes about 4800 annotated conversations with an average of 14 turns that are grounded in over 480 documents from four domains. Compared to the prior document-grounded dialogue datasets, this dataset covers a variety of dialogue scenes in information-seeking conversations. For evaluating the versatility of the dataset, we introduce multiple dialogue modeling tasks and present baseline approaches.

Hui Wan

Multiple-choice Machine Reading Comprehension (MRC) is an important and challenging Natural Language Understanding (NLU) task, in which a machine must choose the answer to a question from a set of choices, with the question placed in context of text passages or dialog. In the last a couple of years the NLU field has been revolutionized with the advent of models based on the Transformer architecture, which are pretrained on massive amounts of unsupervised data and then fine-tuned for various supervised learning NLU tasks. Transformer models have come to dominate a wide variety of leader-boards in the NLU field; in the area of MRC, the current state-of-the-art model on the DREAM dataset (see[Sunet al., 2019]) fine tunes Albert, a large pretrained Transformer-based model, and addition-ally combines it with an extra layer of multi-head attention between context and question-answer[Zhuet al., 2020].The purpose of this note is to document a new state-of-the-art result in the DREAM task, which is accomplished by, additionally, performing multi-task learning on two MRC multi-choice reading comprehension tasks (RACE and DREAM).

Tahira Naseem, Abhishek Shah, Hui Wan et al.

Our work involves enriching the Stack-LSTM transition-based AMR parser (Ballesteros and Al-Onaizan, 2017) by augmenting training with Policy Learning and rewarding the Smatch score of sampled graphs. In addition, we also combined several AMR-to-text alignments with an attention mechanism and we supplemented the parser with pre-processed concept identification, named entities and contextualized embeddings. We achieve a highly competitive performance that is comparable to the best published results. We show an in-depth study ablating each of the new components of the parser