Congde Yuan

Chaowei Wu, Huazhu Chen, Congde Yuan et al.

Lifetime Value (LTV) prediction is critical in advertising, recommender systems, and e-commerce. In practice, LTV data patterns vary across decision scenarios. As a result, practitioners often build complex, scenario-specific pipelines and iterate over feature processing, objective design, and tuning. This process is expensive and hard to transfer. We propose AgentLTV, an agent-based unified search-and-evolution framework for automated LTV modeling. AgentLTV treats each candidate solution as an {executable pipeline program}. LLM-driven agents generate code, run and repair pipelines, and analyze execution feedback. Two decision agents coordinate a two-stage search. The Monte Carlo Tree Search (MCTS) stage explores a broad space of modeling choices under a fixed budget, guided by the Polynomial Upper Confidence bounds for Trees criterion and a Pareto-aware multi-metric value function. The Evolutionary Algorithm (EA) stage refines the best MCTS program via island-based evolution with crossover, mutation, and migration. Experiments on a large-scale proprietary dataset and a public benchmark show that AgentLTV consistently discovers strong models across ranking and error metrics. Online bucket-level analysis further indicates improved ranking consistency and value calibration, especially for high-value and negative-LTV segments. We summarize practitioner-oriented takeaways: use MCTS for rapid adaptation to new data patterns, use EA for stable refinement, and validate deployment readiness with bucket-level ranking and calibration diagnostics. The proposed AgentLTV has been successfully deployed online.

Chunming Wu, Dafei Qiu, Congde Yuan et al.

Production customer-service bots must improve answer quality across iterative releases, yet large language models must not bypass evidence boundaries, policy rules, or human-handoff safeguards. We present an \textbf{Evidence-Grounded Customer-Service Agent Workflow} deployed in a real-world customer-service setting. BM25 recall, issue-title-vector recall, issue-description-vector recall, weighted RRF fusion, and cross-encoder reranking construct grounded FAQ evidence for controlled LLM decisions. Policy-guided orchestration then combines this RAG evidence with scenario-specific rule evidence, conversation memory, and clarification state inside a fixed LangGraph DAG~\cite{langgraph2024}. The paper contributes three reusable deployment patterns: \textbf{hybrid RAG evidence construction}, where multi-channel retrieval and reranking produce auditable FAQ candidates; \textbf{evidence-grounded issue/action decision}, where an Evidence-Grounded Decision Module selects an issue/action from typed FAQ evidence and scenario-specific rule evidence; and \textbf{trace-driven RAG and reranker improvement}, where traces diagnose whether failures come from recall, ranking, final candidate selection, clarification, rule-derived evidence, or action policy, and where reranker fine-tuning is evaluated not only for in-domain gain but also for forgetting risk.