Nguyen Phuc Tran

Nguyen Phuc Tran, Brigitte Jaumard, Karthikeyan Premkumar et al.

This paper presents a hierarchical multi-agent LLM architecture to bridge communication gaps between non-technical end users and telecommunications domain experts in private network environments. We propose a cross-domain query translation framework that leverages specialized language models coordinated through multi-agent reflection-based reasoning. The resulting system addresses three critical challenges: (1) accurately classify user queries related to telecommunications network issues using a dual-stage hierarchical approach, (2) preserve user privacy through the anonymization of semantically relevant personally identifiable information (PII) while maintaining diagnostic utility, and (3) translate technical expert responses into user-comprehensible language. Our approach employs ReAct-style agents enhanced with self-reflection mechanisms for iterative output refinement, semantic-preserving anonymization techniques respecting $k$-anonymity and differential privacy principles, and few-shot learning strategies designed for limited training data scenarios. The framework was comprehensively evaluated on 10,000 previously unseen validation scenarios across various vertical industries.

Nguyen Phuc Tran, Brigitte Jaumard, Oscar Delgado et al.

Communications networks now form the backbone of our digital world, with fast and reliable connectivity. However, even with appropriate redundancy and failover mechanisms, it is difficult to guarantee "five 9s" (99.999 %) reliability, requiring rapid and accurate root cause analysis (RCA) during outages. In the event of an outage, rapid and accurate RCA becomes essential to restore service and prevent future disruptions. This study evaluates three Large Language Model (LLM) methodologies - Fine-Tuning, RAG, and a Hybrid approach - for constructing a Root Cause Analysis (RCA) Knowledge Base from support tickets. We compare their performance using a comprehensive suite of lexical and semantic similarity metrics. Our experiments on a real industrial dataset demonstrate that the generated knowledge base provides an excellent starting point for accelerating RCA tasks and improving network resilience.

Nguyen Phuc Tran, Oscar Delgado, Brigitte Jaumard et al.

Network operators are facing new challenges when meeting the needs of their customers. The challenges arise due to the rise of new services, such as HD video streaming, IoT, autonomous driving, etc., and the exponential growth of network traffic. In this context, 5G and B5G networks have been evolving to accommodate a wide range of applications and use cases. Additionally, this evolution brings new features, like the ability to create multiple end-to-end isolated virtual networks using network slicing. Nevertheless, to ensure the quality of service, operators must maintain and optimize their networks in accordance with the key performance indicators (KPIs) and the slice service-level agreements (SLAs). In this paper, we introduce a machine learning (ML) model used to estimate throughput in 5G and B5G networks with end-to-end (E2E) network slices. Then, we combine the predicted throughput with the current network state to derive an estimate of other network KPIs, which can be used to further improve service assurance. To assess the efficiency of our solution, a performance metric was proposed. Numerical evaluations demonstrate that our KPI prediction model outperforms those derived from other methods with the same or nearly the same computational time.