Yougang Lyu

Yougang Lyu, Piji Li, Yechang Yang et al.

Natural language understanding (NLU) models often rely on dataset biases rather than intended task-relevant features to achieve high performance on specific datasets. As a result, these models perform poorly on datasets outside the training distribution. Some recent studies address this issue by reducing the weights of biased samples during the training process. However, these methods still encode biased latent features in representations and neglect the dynamic nature of bias, which hinders model prediction. We propose an NLU debiasing method, named debiasing contrastive learning (DCT), to simultaneously alleviate the above problems based on contrastive learning. We devise a debiasing, positive sampling strategy to mitigate biased latent features by selecting the least similar biased positive samples. We also propose a dynamic negative sampling strategy to capture the dynamic influence of biases by employing a bias-only model to dynamically select the most similar biased negative samples. We conduct experiments on three NLU benchmark datasets. Experimental results show that DCT outperforms state-of-the-art baselines on out-of-distribution datasets while maintaining in-distribution performance. We also verify that DCT can reduce biased latent features from the model's representation.

Xiaoyu Zhang, Ruobing Xie, Yougang Lyu et al.

Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches, trained on benchmark datasets, assume that the standard items and responses in these benchmarks are optimal. However, they overlook that users may express negative emotions with the standard items and may not feel emotionally engaged by the standard responses. This issue leads to a tendency to replicate the logic of recommenders in the dataset instead of aligning with user needs. To remedy this misalignment, we introduce empathy within a CRS. With empathy we refer to a system's ability to capture and express emotions. We propose an empathetic conversational recommender (ECR) framework. ECR contains two main modules: emotion-aware item recommendation and emotion-aligned response generation. Specifically, we employ user emotions to refine user preference modeling for accurate recommendations. To generate human-like emotional responses, ECR applies retrieval-augmented prompts to fine-tune a pre-trained language model aligning with emotions and mitigating hallucination. To address the challenge of insufficient supervision labels, we enlarge our empathetic data using emotion labels annotated by large language models and emotional reviews collected from external resources. We propose novel evaluation metrics to capture user satisfaction in real-world CRS scenarios. Our experiments on the ReDial dataset validate the efficacy of our framework in enhancing recommendation accuracy and improving user satisfaction.

Yougang Lyu, Xiaoyu Zhang, Lingyong Yan et al. · baidu

Web agents for online shopping have shown great promise in automating user interactions across e-commerce platforms. Benchmarks for assessing such agents do not reflect the complexity of real-world shopping scenarios, as they often consist of overly simple queries with deterministic paths, such as "Find iPhone 15." Real shopping scenarios are inherently more layered, involving multi-dimensional product attributes, search filters, and user-specific sorting preferences. To address this gap, we introduce DeepShop, a benchmark designed to evaluate web agents in complex and realistic online shopping environments. DeepShop comprises three key components. (1) Query diversity evolution: Starting from real user queries, we generate diverse queries across five popular online shopping domains. (2) Query complexity evolution: We further evolve these queries to increase complexity, considering product attributes, search filters, and sorting preferences, and classify them into three levels: easy, medium, and hard, based on the number of evolutions. (3) Fine-grained and holistic evaluation: We propose an automated evaluation framework that assesses agent performance in terms of fine-grained aspects (product attributes, search filters, and sorting preferences) and reports the overall success rate through holistic evaluation. We conduct a systematic evaluation of retrieval-augmented generation (RAG) methods, web agents, and deep research systems. Results show that RAG struggles with complex queries due to its lack of web interaction, while other methods face significant challenges with filters and sorting preferences, leading to low overall success rates. We also perform cross-category, complexity-based evaluations and error analyses to support the advancement of deep research shopping agents.

Yougang Lyu, Lingyong Yan, Shuaiqiang Wang et al. · baidu

Despite their success at many natural language processing (NLP) tasks, large language models still struggle to effectively leverage knowledge for knowledge-intensive tasks, manifesting limitations such as generating incomplete, non-factual, or illogical answers. These limitations stem from inadequate knowledge awareness of LLMs during vanilla fine-tuning. To address these problems, we propose a knowledge-aware fine-tuning (KnowTuning) method to improve fine-grained and coarse-grained knowledge awareness of LLMs. We devise a fine-grained knowledge augmentation stage to train LLMs to identify difficult fine-grained knowledge in answers. We also propose a coarse-grained knowledge comparison stage to train LLMs to distinguish between reliable and unreliable knowledge, in three aspects: completeness, factuality, and logicality. Extensive experiments on both generic and medical question answering (QA) datasets confirm the effectiveness of KnowTuning, through automatic and human evaluations, across various sizes of LLMs. We further verify that KnowTuning generates more facts with less factual error rate under fine-grained facts evaluation.

Zihan Wang, Ziqi Zhao, Yougang Lyu et al.

Zero-shot named entity recognition (NER) aims to develop entity recognition systems from unannotated text corpora. This task presents substantial challenges due to minimal human intervention. Recent work has adapted large language models (LLMs) for zero-shot NER by crafting specialized prompt templates. It advances model self-learning abilities by incorporating self-annotated demonstrations. However, two important challenges persist: (i) Correlations between contexts surrounding entities are overlooked, leading to wrong type predictions or entity omissions. (ii) The indiscriminate use of task demonstrations, retrieved through shallow similarity-based strategies, severely misleads LLMs during inference. In this paper, we introduce the cooperative multi-agent system (CMAS), a novel framework for zero-shot NER that uses the collective intelligence of multiple agents to address the challenges outlined above. CMAS has four main agents: (i) a self-annotator, (ii) a type-related feature (TRF) extractor, (iii) a demonstration discriminator, and (iv) an overall predictor. To explicitly capture correlations between contexts surrounding entities, CMAS reformulates NER into two subtasks: recognizing named entities and identifying entity type-related features within the target sentence. To enable controllable utilization of demonstrations, a demonstration discriminator is established to incorporate the self-reflection mechanism, automatically evaluating helpfulness scores for the target sentence. Experimental results show that CMAS significantly improves zero-shot NER performance across six benchmarks, including both domain-specific and general-domain scenarios. Furthermore, CMAS demonstrates its effectiveness in few-shot settings and with various LLM backbones.

Yougang Lyu, Shijie Ren, Yue Feng et al.

Large language models (LLMs) have shown potential in supporting decision-making applications, particularly as personal assistants in the financial, healthcare, and legal domains. While prompt engineering strategies have enhanced the capabilities of LLMs in decision-making, cognitive biases inherent to LLMs present significant challenges. Cognitive biases are systematic patterns of deviation from norms or rationality in decision-making that can lead to the production of inaccurate outputs. Existing cognitive bias mitigation strategies assume that input prompts only contain one type of cognitive bias, limiting their effectiveness in more challenging scenarios involving multiple cognitive biases. To fill this gap, we propose a cognitive debiasing approach, self-adaptive cognitive debiasing (SACD), that enhances the reliability of LLMs by iteratively refining prompts. Our method follows three sequential steps - bias determination, bias analysis, and cognitive debiasing - to iteratively mitigate potential cognitive biases in prompts. We evaluate SACD on finance, healthcare, and legal decision-making tasks using both open-weight and closed-weight LLMs. Compared to advanced prompt engineering methods and existing cognitive debiasing techniques, SACD achieves the lowest average bias scores in both single-bias and multi-bias settings.

Yougang Lyu, Jitai Hao, Zihan Wang et al.

Multiple defendants in a criminal fact description generally exhibit complex interactions, and cannot be well handled by existing Legal Judgment Prediction (LJP) methods which focus on predicting judgment results (e.g., law articles, charges, and terms of penalty) for single-defendant cases. To address this problem, we propose the task of multi-defendant LJP, which aims to automatically predict the judgment results for each defendant of multi-defendant cases. Two challenges arise with the task of multi-defendant LJP: (1) indistinguishable judgment results among various defendants; and (2) the lack of a real-world dataset for training and evaluation. To tackle the first challenge, we formalize the multi-defendant judgment process as hierarchical reasoning chains and introduce a multi-defendant LJP method, named Hierarchical Reasoning Network (HRN), which follows the hierarchical reasoning chains to determine criminal relationships, sentencing circumstances, law articles, charges, and terms of penalty for each defendant. To tackle the second challenge, we collect a real-world multi-defendant LJP dataset, namely MultiLJP, to accelerate the relevant research in the future. Extensive experiments on MultiLJP verify the effectiveness of our proposed HRN.