4.3CRJul 1
MORPHEUS: A Multidimensional Framework for Modeling, Measuring, and Mitigating Human Factors in CybersecurityGiuseppe Desolda, Francesco Greco, Rosa Lanzilotti et al.
Despite technical advancements, the human factor remains cybersecurity's most exploited vulnerability. Current research acknowledges this but remains fragmented, treating vulnerabilities as isolated, static traits. To address this, we introduce MORPHEUS, a holistic framework conceptualizing human-centric security as a dynamic, interconnected system. Grounded in the Cognition-Affect-Behavior (CAB) model and Attribution Theory, MORPHEUS consolidates 50 human factors influencing susceptibility to major cyberthreats (e.g., phishing, malware, password management, and misconfigurations). Beyond mere identification, the framework introduces a hierarchical Causal Pathway Architecture. Systematically mapping 302 empirical interactions (82.8% architecture-compliant), we reveal how cognitive, affective, and behavioral processes jointly shape security outcomes, distilling them into 12 recurring interaction mechanisms. MORPHEUS further links theory to practice through an inventory of 99 validated psychometric instruments for empirical assessment. We illustrate its applicability through in-depth operational scenarios for risk diagnosis and targeted interventions. Overall, MORPHEUS provides a comprehensive theoretical foundation for advancing human-centered cybersecurity.
8.4HCMar 17
Explanation User Interfaces: A Systematic Literature ReviewEleonora Cappuccio, Andrea Esposito, Francesco Greco et al.
Artificial Intelligence (AI) is one of the major technological advancements of this century, bearing incredible potential for users through AI-powered applications and tools in numerous domains. Being often black-box (i.e., its decision-making process is unintelligible), developers typically resort to eXplainable Artificial Intelligence (XAI) techniques to interpret the behaviour of AI models to produce systems that are transparent, fair, reliable, and trustworthy. However, presenting explanations to the user is not trivial and is often left as a secondary aspect of the system's design process, leading to AI systems that are not useful to end-users. This paper presents a Systematic Literature Review on Explanation User Interfaces (XUIs) to gain a deeper understanding of the solutions and design guidelines employed in the academic literature to effectively present explanations to users. To improve the contribution and real-world impact of this survey, we also present a platform to support Human-cEnteRed developMent of Explainable user interfaceS (HERMES) and guide practitioners and scholars in the design and evaluation of XUIs.
4.1HCApr 7, 2025
Explanation-Driven Interventions for Artificial Intelligence Model Customization: Empowering End-Users to Tailor Black-Box AI in RhinocytologyAndrea Esposito, Miriana Calvano, Antonio Curci et al.
The integration of Artificial Intelligence (AI) in modern society is transforming how individuals perform tasks. In high-risk domains, ensuring human control over AI systems remains a key design challenge. This article presents a novel End-User Development (EUD) approach for black-box AI models, enabling users to edit explanations and influence future predictions through targeted interventions. By combining explainability, user control, and model adaptability, the proposed method advances Human-Centered AI (HCAI), promoting a symbiotic relationship between humans and adaptive, user-tailored AI systems.
3.7HCSep 6, 2021
SENSATION: An Authoring Tool to Support Event-State Paradigm in End-User DevelopmentGiuseppe Desolda, Francesco Greco, Francisco Guarnieri et al.
In this paper, we present the design and the evaluation of an authoring tool for End-User Development, which supports the definition of Trigger-Actions rules that combines events and states in the triggers. The possibility of using either states or events in triggers has already been discussed in the literature. However, it is recognized that the state/event distinction is difficult to manage for users. In this paper, we propose an authoring tool that provides explicit support for managing this distinction. We compare it with a state-of-the-art authoring tool that implements the classical event-event paradigm.