Anxiang Zeng

Chang Liu, Peng Hou, Anxiang Zeng et al.

Over the past decade, significant advances have been made in the field of image search for e-commerce applications. Traditional image-to-image retrieval models, which focus solely on image details such as texture, tend to overlook useful semantic information contained within the images. As a result, the retrieved products might possess similar image details, but fail to fulfil the user's search goals. Moreover, the use of image-to-image retrieval models for products containing multiple images results in significant online product feature storage overhead and complex mapping implementations. In this paper, we report the design and deployment of the proposed Multi-modal Item Embedding Model (MIEM) to address these limitations. It is capable of utilizing both textual information and multiple images about a product to construct meaningful product features. By leveraging semantic information from images, MIEM effectively supplements the image search process, improving the overall accuracy of retrieval results. MIEM has become an integral part of the Shopee image search platform. Since its deployment in March 2023, it has achieved a remarkable 9.90% increase in terms of clicks per user and a 4.23% boost in terms of orders per user for the image search feature on the Shopee e-commerce platform.

Yizhou Chen, Guangda Huzhang, Anxiang Zeng et al.

In recent years, recommender systems have advanced rapidly, where embedding learning for users and items plays a critical role. A standard method learns a unique embedding vector for each user and item. However, such a method has two important limitations in real-world applications: 1) it is hard to learn embeddings that generalize well for users and items with rare interactions on their own; and 2) it may incur unbearably high memory costs when the number of users and items scales up. Existing approaches either can only address one of the limitations or have flawed overall performances. In this paper, we propose Clustered Embedding Learning (CEL) as an integrated solution to these two problems. CEL is a plug-and-play embedding learning framework that can be combined with any differentiable feature interaction model. It is capable of achieving improved performance, especially for cold users and items, with reduced memory cost. CEL enables automatic and dynamic clustering of users and items in a top-down fashion, where clustered entities jointly learn a shared embedding. The accelerated version of CEL has an optimal time complexity, which supports efficient online updates. Theoretically, we prove the identifiability and the existence of a unique optimal number of clusters for CEL in the context of nonnegative matrix factorization. Empirically, we validate the effectiveness of CEL on three public datasets and one business dataset, showing its consistently superior performance against current state-of-the-art methods. In particular, when incorporating CEL into the business model, it brings an improvement of $+0.6\%$ in AUC, which translates into a significant revenue gain; meanwhile, the size of the embedding table gets $2650$ times smaller.

Yuxuan Zhu, Cong Fu, Yabo Ni et al.

Temporal distribution shift (TDS) erodes the long-term accuracy of recommender systems, yet industrial practice still relies on periodic incremental training, which struggles to capture both stable and transient patterns. Existing approaches such as invariant learning and self-supervised learning offer partial solutions but often suffer from unstable temporal generalization, representation collapse, or inefficient data utilization. To address these limitations, we propose ELBO$_\text{TDS}$, a probabilistic framework that integrates seamlessly into industry-scale incremental learning pipelines. First, we identify key shifting factors through statistical analysis of real-world production data and design a simple yet effective data augmentation strategy that resamples these time-varying factors to extend the training support. Second, to harness the benefits of this extended distribution while preventing representation collapse, we model the temporal recommendation scenario using a causal graph and derive a self-supervised variational objective, ELBO$_\text{TDS}$, grounded in the causal structure. Extensive experiments supported by both theoretical and empirical analysis demonstrate that our method achieves superior temporal generalization, yielding a 2.33\% uplift in GMV per user and has been successfully deployed in Shopee Product Search. Code is available at https://github.com/FuCongResearchSquad/ELBO4TDS.

Yizhou Chen, Anxiang Zeng, Guangda Huzhang et al.

Temporal graphs offer more accurate modeling of many real-world scenarios than static graphs. However, neighbor aggregation, a critical building block of graph networks, for temporal graphs, is currently straightforwardly extended from that of static graphs. It can be computationally expensive when involving all historical neighbors during such aggregation. In practice, typically only a subset of the most recent neighbors are involved. However, such subsampling leads to incomplete and biased neighbor information. To address this limitation, we propose a novel framework for temporal neighbor aggregation that uses the recurrent neural network with node-wise hidden states to integrate information from all historical neighbors for each node to acquire the complete neighbor information. We demonstrate the superior theoretical expressiveness of the proposed framework as well as its state-of-the-art performance in real-world applications. Notably, it achieves a significant +9.6% improvement on averaged precision in a real-world Ecommerce dataset over existing methods on 2-layer models.

Cong Fu, Kun Wang, Jiahua Wu et al.

Modern e-commerce platforms rely heavily on modeling diverse user feedback to provide personalized services. Consequently, multi-task learning has become an integral part of their ranking systems. However, existing multi-task learning methods encounter two main challenges: some lack explicit modeling of task relationships, resulting in inferior performance, while others have limited applicability due to being computationally intensive, having scalability issues, or relying on strong assumptions. To address these limitations and better fit our real-world scenario, pre-rank in Shopee Search, we introduce in this paper ResFlow, a lightweight multi-task learning framework that enables efficient cross-task information sharing via residual connections between corresponding layers of task networks. Extensive experiments on datasets from various scenarios and modalities demonstrate its superior performance and adaptability over state-of-the-art methods. The online A/B tests in Shopee Search showcase its practical value in large-scale industrial applications, evidenced by a 1.29% increase in OPU (order-per-user) without additional system latency. ResFlow is now fully deployed in the pre-rank module of Shopee Search. To facilitate efficient online deployment, we propose a novel offline metric Weighted Recall@K, which aligns well with our online metric OPU, addressing the longstanding online-offline metric misalignment issue. Besides, we propose to fuse scores from the multiple tasks additively when ranking items, which outperforms traditional multiplicative fusion. The code is released at https://github.com/BrunoTruthAlliance/ResFlow

Meng Li, Guangda Huzhang, Haibo Zhang et al.

Direct Preference Optimization (DPO) has emerged as a promising framework for aligning Large Language Models (LLMs) with human preferences by directly optimizing the log-likelihood difference between chosen and rejected responses. However, existing methods assign equal importance to all tokens in the response, while humans focus on more meaningful parts. This leads to suboptimal preference optimization, as irrelevant or noisy tokens disproportionately influence DPO loss. To address this limitation, we propose \textbf{O}ptimal \textbf{T}ransport-based token weighting scheme for enhancing direct \textbf{P}reference \textbf{O}ptimization (OTPO). By emphasizing semantically meaningful token pairs and de-emphasizing less relevant ones, our method introduces a context-aware token weighting scheme that yields a more contrastive reward difference estimate. This adaptive weighting enhances reward stability, improves interpretability, and ensures that preference optimization focuses on meaningful differences between responses. Extensive experiments have validated OTPO's effectiveness in improving instruction-following ability across various settings\footnote{Code is available at https://github.com/Mimasss2/OTPO.}.

Yongshun Zhang, Zhongyi Fan, Yonghang Zhang et al.

In recent years, large-scale generative models for visual content (\textit{e.g.,} images, videos, and 3D objects/scenes) have made remarkable progress. However, training large-scale video generation models remains particularly challenging and resource-intensive due to cross-modal text-video alignment, the long sequences involved, and the complex spatiotemporal dependencies. To address these challenges, we present a training framework that optimizes four pillars: (i) data processing, (ii) model architecture, (iii) training strategy, and (iv) infrastructure for large-scale video generation models. These optimizations delivered significant efficiency gains and performance improvements across all stages of data preprocessing, video compression, parameter scaling, curriculum-based pretraining, and alignment-focused post-training. Our resulting model, MUG-V 10B, matches recent state-of-the-art video generators overall and, on e-commerce-oriented video generation tasks, surpasses leading open-source baselines in human evaluations. More importantly, we open-source the complete stack, including model weights, Megatron-Core-based large-scale training code, and inference pipelines for video generation and enhancement. To our knowledge, this is the first public release of large-scale video generation training code that exploits Megatron-Core to achieve high training efficiency and near-linear multi-node scaling, details are available in https://github.com/Shopee-MUG/MUG-V.

Sunhao Dai, Jiakai Tang, Jiahua Wu et al.

Despite the growing interest in replicating the scaled success of large language models (LLMs) in industrial search and recommender systems, most existing industrial efforts remain limited to transplanting Transformer architectures, which bring only incremental improvements over strong Deep Learning Recommendation Models (DLRMs). From a first principle perspective, the breakthroughs of LLMs stem not only from their architectures but also from two complementary mechanisms: context engineering, which enriches raw input queries with contextual cues to better elicit model capabilities, and multi-step reasoning, which iteratively refines model outputs through intermediate reasoning paths. However, these two mechanisms and their potential to unlock substantial improvements remain largely underexplored in industrial ranking systems. In this paper, we propose OnePiece, a unified framework that seamlessly integrates LLM-style context engineering and reasoning into both retrieval and ranking models of industrial cascaded pipelines. OnePiece is built on a pure Transformer backbone and further introduces three key innovations: (1) structured context engineering, which augments interaction history with preference and scenario signals and unifies them into a structured tokenized input sequence for both retrieval and ranking; (2) block-wise latent reasoning, which equips the model with multi-step refinement of representations and scales reasoning bandwidth via block size; (3) progressive multi-task training, which leverages user feedback chains to effectively supervise reasoning steps during training. OnePiece has been deployed in the main personalized search scenario of Shopee and achieves consistent online gains across different key business metrics, including over $+2\%$ GMV/UU and a $+2.90\%$ increase in advertising revenue.

Kaixiang Mo, Yuxin Shi, Weiwei Weng et al.

Large language models (LLMs) are typically developed through large-scale pre-training followed by task-specific fine-tuning. Recent advances highlight the importance of an intermediate mid-training stage, where models undergo multiple annealing-style phases that refine data quality, adapt optimization schedules, and extend context length. This stage mitigates diminishing returns from noisy tokens, stabilizes convergence, and expands model capability in late training. Its effectiveness can be explained through gradient noise scale, the information bottleneck, and curriculum learning, which together promote generalization and abstraction. Despite widespread use in state-of-the-art systems, there has been no prior survey of mid-training as a unified paradigm. We introduce the first taxonomy of LLM mid-training spanning data distribution, learning-rate scheduling, and long-context extension. We distill practical insights, compile evaluation benchmarks, and report gains to enable structured comparisons across models. We also identify open challenges and propose avenues for future research and practice.

Shuyi Xie, Ziqin Liew, Hailing Zhang et al.

Large Language Models (LLMs) excel on general-purpose NLP benchmarks, yet their capabilities in specialized domains remain underexplored. In e-commerce, existing evaluations-such as EcomInstruct, ChineseEcomQA, eCeLLM, and Shopping MMLU-suffer from limited task diversity (e.g., lacking product guidance and after-sales issues), limited task modalities (e.g., absence of multimodal data), synthetic or curated data, and a narrow focus on English and Chinese, leaving practitioners without reliable tools to assess models on complex, real-world shopping scenarios. We introduce EcomEval, a comprehensive multilingual and multimodal benchmark for evaluating LLMs in e-commerce. EcomEval covers six categories and 37 tasks (including 8 multimodal tasks), sourced primarily from authentic customer queries and transaction logs, reflecting the noisy and heterogeneous nature of real business interactions. To ensure both quality and scalability of reference answers, we adopt a semi-automatic pipeline in which large models draft candidate responses subsequently reviewed and modified by over 50 expert annotators with strong e-commerce and multilingual expertise. We define difficulty levels for each question and task category by averaging evaluation scores across models with different sizes and capabilities, enabling challenge-oriented and fine-grained assessment. EcomEval also spans seven languages-including five low-resource Southeast Asian languages-offering a multilingual perspective absent from prior work.

Danni Peng, Sinno Jialin Pan, Jie Zhang et al.

Recommender Systems (RSs) in real-world applications often deal with billions of user interactions daily. To capture the most recent trends effectively, it is common to update the model incrementally using only the newly arrived data. However, this may impede the model's ability to retain long-term information due to the potential overfitting and forgetting issues. To address this problem, we propose a novel Adaptive Sequential Model Generation (ASMG) framework, which generates a better serving model from a sequence of historical models via a meta generator. For the design of the meta generator, we propose to employ Gated Recurrent Units (GRUs) to leverage its ability to capture the long-term dependencies. We further introduce some novel strategies to apply together with the GRU meta generator, which not only improve its computational efficiency but also enable more accurate sequential modeling. By instantiating the model-agnostic framework on a general deep learning-based RS model, we demonstrate that our method achieves state-of-the-art performance on three public datasets and one industrial dataset.

Junmei Hao, Jingcheng Shi, Qing Da et al.

With the rapid development of E-commerce and the increase in the quantity of items, users are presented with more items hence their interests broaden. It is increasingly difficult to model user intentions with traditional methods, which model the user's preference for an item by combining a single user vector and an item vector. Recently, some methods are proposed to generate multiple user interest vectors and achieve better performance compared to traditional methods. However, empirical studies demonstrate that vectors generated from these multi-interests methods are sometimes homogeneous, which may lead to sub-optimal performance. In this paper, we propose a novel method of Diversity Regularized Interests Modeling (DRIM) for Recommender Systems. We apply a capsule network in a multi-interest extractor to generate multiple user interest vectors. Each interest of the user should have a certain degree of distinction, thus we introduce three strategies as the diversity regularized separator to separate multiple user interest vectors. Experimental results on public and industrial data sets demonstrate the ability of the model to capture different interests of a user and the superior performance of the proposed approach.

Lifang Deng, Jin Niu, Angulia Yang et al.

User behavior modeling is a key technique for recommender systems. However, most methods focus on head users with large-scale interactions and hence suffer from data sparsity issues. Several solutions integrate side information such as demographic features and product reviews, another is to transfer knowledge from other rich data sources. We argue that current methods are limited by the strict privacy policy and have low scalability in real-world applications and few works consider the behavioral characteristics behind long-tailed users. In this work, we propose the Hybrid Interest Modeling (HIM) network to hybrid both personalized interest and semi-personalized interest in learning long-tailed users' preferences in the recommendation. To achieve this, we first design the User Behavior Pyramid (UBP) module to capture the fine-grained personalized interest of high confidence from sparse even noisy positive feedbacks. Moreover, the individual interaction is too sparse and not enough for modeling user interest adequately, we design the User Behavior Clustering (UBC) module to learn latent user interest groups with self-supervised learning mechanism novelly, which capture coarse-grained semi-personalized interest from group-item interaction data. Extensive experiments on both public and industrial datasets verify the superiority of HIM compared with the state-of-the-art baselines.

Yuting Chen, Yanshi Wang, Yabo Ni et al.

Recommender systems (RSs) are essential for e-commerce platforms to help meet the enormous needs of users. How to capture user interests and make accurate recommendations for users in heterogeneous e-commerce scenarios is still a continuous research topic. However, most existing studies overlook the intrinsic association of the scenarios: the log data collected from platforms can be naturally divided into different scenarios (e.g., country, city, culture). We observed that the scenarios are heterogeneous because of the huge differences among them. Therefore, a unified model is difficult to effectively capture complex correlations (e.g., differences and similarities) between multiple scenarios thus seriously reducing the accuracy of recommendation results. In this paper, we target the problem of multi-scenario recommendation in e-commerce, and propose a novel recommendation model named Scenario-aware Mutual Learning (SAML) that leverages the differences and similarities between multiple scenarios. We first introduce scenario-aware feature representation, which transforms the embedding and attention modules to map the features into both global and scenario-specific subspace in parallel. Then we introduce an auxiliary network to model the shared knowledge across all scenarios, and use a multi-branch network to model differences among specific scenarios. Finally, we employ a novel mutual unit to adaptively learn the similarity between various scenarios and incorporate it into multi-branch network. We conduct extensive experiments on both public and industrial datasets, empirical results show that SAML consistently and significantly outperforms state-of-the-art methods.

Yanshi Wang, Jie Zhang, Qing Da et al.

Estimating post-click conversion rate (CVR) accurately is crucial in E-commerce. However, CVR prediction usually suffers from three major challenges in practice: i) data sparsity: compared with impressions, conversion samples are often extremely scarce; ii) sample selection bias: conventional CVR models are trained with clicked impressions while making inference on the entire space of all impressions; iii) delayed feedback: many conversions can only be observed after a relatively long and random delay since clicks happened, resulting in many false negative labels during training. Previous studies mainly focus on one or two issues while ignoring the others. In this paper, we propose a novel neural network framework ESDF to tackle the above three challenges simultaneously. Unlike existing methods, ESDF models the CVR prediction from a perspective of entire space, and combines the advantage of user sequential behavior pattern and the time delay factor. Specifically, ESDF utilizes sequential behavior of user actions on the entire space with all impressions to alleviate the sample selection bias problem. By sharing the embedding parameters between CTR and CVR networks, data sparsity problem is greatly relieved. Different from conventional delayed feedback methods, ESDF does not make any special assumption about the delay distribution. We discretize the delay time by day slot and model the probability based on survival analysis with deep neural network, which is more practical and suitable for industrial situations. Extensive experiments are conducted to evaluate the effectiveness of our method. To the best of our knowledge, ESDF is the first attempt to unitedly solve the above three challenges in CVR prediction area.

Jianxiong Wei, Anxiang Zeng, Yueqiu Wu et al.

The slate re-ranking problem considers the mutual influences between items to improve user satisfaction in e-commerce, compared with the point-wise ranking. Previous works either directly rank items by an end to end model, or rank items by a score function that trades-off the point-wise score and the diversity between items. However, there are two main existing challenges that are not well studied: (1) the evaluation of the slate is hard due to the complex mutual influences between items of one slate; (2) even given the optimal evaluation, searching the optimal slate is challenging as the action space is exponentially large. In this paper, we present a novel Generator and Critic slate re-ranking approach, where the Critic evaluates the slate and the Generator ranks the items by the reinforcement learning approach. We propose a Full Slate Critic (FSC) model that considers the real impressed items and avoids the impressed bias of existing models. For the Generator, to tackle the problem of large action space, we propose a new exploration reinforcement learning algorithm, called PPO-Exploration. Experimental results show that the FSC model significantly outperforms the state of the art slate evaluation methods, and the PPO-Exploration algorithm outperforms the existing reinforcement learning methods substantially. The Generator and Critic approach improves both the slate efficiency(4% gmv and 5% number of orders) and diversity in live experiments on one of the largest e-commerce websites in the world.

Guangda Huzhang, Zhen-Jia Pang, Yongqing Gao et al.

Learning-to-rank (LTR) has become a key technology in E-commerce applications. Most existing LTR approaches follow a supervised learning paradigm from offline labeled data collected from the online system. However, it has been noticed that previous LTR models can have a good validation performance over offline validation data but have a poor online performance, and vice versa, which implies a possible large inconsistency between the offline and online evaluation. We investigate and confirm in this paper that such inconsistency exists and can have a significant impact on AliExpress Search. Reasons for the inconsistency include the ignorance of item context during the learning, and the offline data set is insufficient for learning the context. Therefore, this paper proposes an evaluator-generator framework for LTR with item context. The framework consists of an evaluator that generalizes to evaluate recommendations involving the context, and a generator that maximizes the evaluator score by reinforcement learning, and a discriminator that ensures the generalization of the evaluator. Extensive experiments in simulation environments and AliExpress Search online system show that, firstly, the classic data-based metrics on the offline dataset can show significant inconsistency with online performance, and can even be misleading. Secondly, the proposed evaluator score is significantly more consistent with the online performance than common ranking metrics. Finally, as the consequence, our method achieves a significant improvement (\textgreater$2\%$) in terms of Conversion Rate (CR) over the industrial-level fine-tuned model in online A/B tests.

Qizhi Zhang, Yi Lin, Kangle Wu et al.

Session based model is widely used in recommend system. It use the user click sequence as input of a Recurrent Neural Network (RNN), and get the output of the RNN network as the vector embedding of the session, and use the inner product of the vector embedding of session and the vector embedding of the next item as the score that is the metric of the interest to the next item. This method can be used for the "match" stage for the recommendation system whose item number is very big by using some index method like KD-Tree or Ball-Tree and etc.. But this method repudiate the variousness of the interest of user in a session. We generated the model to modify the vector embedding of session to a symmetric matrix embedding, that is equivalent to a quadratic form on the vector space of items. The score is builded as the value of the vector embedding of next item under the quadratic form. The eigenvectors of the symmetric matrix embedding corresponding to the positive eigenvalues are conjectured to represent the interests of user in the session. This method can be used for the "match" stage also. The experiments show that this method is better than the method of vector embedding.

Feiyang Pan, Qingpeng Cai, An-Xiang Zeng et al.

Model-free reinforcement learning methods such as the Proximal Policy Optimization algorithm (PPO) have successfully applied in complex decision-making problems such as Atari games. However, these methods suffer from high variances and high sample complexity. On the other hand, model-based reinforcement learning methods that learn the transition dynamics are more sample efficient, but they often suffer from the bias of the transition estimation. How to make use of both model-based and model-free learning is a central problem in reinforcement learning. In this paper, we present a new technique to address the trade-off between exploration and exploitation, which regards the difference between model-free and model-based estimations as a measure of exploration value. We apply this new technique to the PPO algorithm and arrive at a new policy optimization method, named Policy Optimization with Model-based Explorations (POME). POME uses two components to predict the actions' target values: a model-free one estimated by Monte-Carlo sampling and a model-based one which learns a transition model and predicts the value of the next state. POME adds the error of these two target estimations as the additional exploration value for each state-action pair, i.e, encourages the algorithm to explore the states with larger target errors which are hard to estimate. We compare POME with PPO on Atari 2600 games, and it shows that POME outperforms PPO on 33 games out of 49 games.

Jie Song, Chengchao Shen, Jie Lei et al.

In this paper, we introduce a selective zero-shot classification problem: how can the classifier avoid making dubious predictions? Existing attribute-based zero-shot classification methods are shown to work poorly in the selective classification scenario. We argue the under-complete human defined attribute vocabulary accounts for the poor performance. We propose a selective zero-shot classifier based on both the human defined and the automatically discovered residual attributes. The proposed classifier is constructed by firstly learning the defined and the residual attributes jointly. Then the predictions are conducted within the subspace of the defined attributes. Finally, the prediction confidence is measured by both the defined and the residual attributes. Experiments conducted on several benchmarks demonstrate that our classifier produces a superior performance to other methods under the risk-coverage trade-off metric.

Hua-Lin He, Chun-Xiang Pan, Qing Da et al.

In a large E-commerce platform, all the participants compete for impressions under the allocation mechanism of the platform. Existing methods mainly focus on the short-term return based on the current observations instead of the long-term return. In this paper, we formally establish the lifecycle model for products, by defining the introduction, growth, maturity and decline stages and their transitions throughout the whole life period. Based on such model, we further propose a reinforcement learning based mechanism design framework for impression allocation, which incorporates the first principal component based permutation and the novel experiences generation method, to maximize short-term as well as long-term return of the platform. With the power of trial-and-error, it is possible to optimize impression allocation strategies globally which is contribute to the healthy development of participants and the platform itself. We evaluate our algorithm on a simulated environment built based on one of the largest E-commerce platforms, and a significant improvement has been achieved in comparison with the baseline solutions.

Yabo Ni, Dan Ou, Shichen Liu et al.

Tasks such as search and recommendation have become increas- ingly important for E-commerce to deal with the information over- load problem. To meet the diverse needs of di erent users, person- alization plays an important role. In many large portals such as Taobao and Amazon, there are a bunch of di erent types of search and recommendation tasks operating simultaneously for person- alization. However, most of current techniques address each task separately. This is suboptimal as no information about users shared across di erent tasks. In this work, we propose to learn universal user representations across multiple tasks for more e ective personalization. In partic- ular, user behavior sequences (e.g., click, bookmark or purchase of products) are modeled by LSTM and attention mechanism by integrating all the corresponding content, behavior and temporal information. User representations are shared and learned in an end-to-end setting across multiple tasks. Bene ting from better information utilization of multiple tasks, the user representations are more e ective to re ect their interests and are more general to be transferred to new tasks. We refer this work as Deep User Perception Network (DUPN) and conduct an extensive set of o ine and online experiments. Across all tested ve di erent tasks, our DUPN consistently achieves better results by giving more e ective user representations. Moreover, we deploy DUPN in large scale operational tasks in Taobao. Detailed implementations, e.g., incre- mental model updating, are also provided to address the practical issues for the real world applications.

Jing-Cheng Shi, Yang Yu, Qing Da et al.

Applying reinforcement learning in physical-world tasks is extremely challenging. It is commonly infeasible to sample a large number of trials, as required by current reinforcement learning methods, in a physical environment. This paper reports our project on using reinforcement learning for better commodity search in Taobao, one of the largest online retail platforms and meanwhile a physical environment with a high sampling cost. Instead of training reinforcement learning in Taobao directly, we present our approach: first we build Virtual Taobao, a simulator learned from historical customer behavior data through the proposed GAN-SD (GAN for Simulating Distributions) and MAIL (multi-agent adversarial imitation learning), and then we train policies in Virtual Taobao with no physical costs in which ANC (Action Norm Constraint) strategy is proposed to reduce over-fitting. In experiments, Virtual Taobao is trained from hundreds of millions of customers' records, and its properties are compared with the real environment. The results disclose that Virtual Taobao faithfully recovers important properties of the real environment. We also show that the policies trained in Virtual Taobao can have significantly superior online performance to the traditional supervised approaches. We hope our work could shed some light on reinforcement learning applications in complex physical environments.

Yujing Hu, Qing Da, Anxiang Zeng et al.

In e-commerce platforms such as Amazon and TaoBao, ranking items in a search session is a typical multi-step decision-making problem. Learning to rank (LTR) methods have been widely applied to ranking problems. However, such methods often consider different ranking steps in a session to be independent, which conversely may be highly correlated to each other. For better utilizing the correlation between different ranking steps, in this paper, we propose to use reinforcement learning (RL) to learn an optimal ranking policy which maximizes the expected accumulative rewards in a search session. Firstly, we formally define the concept of search session Markov decision process (SSMDP) to formulate the multi-step ranking problem. Secondly, we analyze the property of SSMDP and theoretically prove the necessity of maximizing accumulative rewards. Lastly, we propose a novel policy gradient algorithm for learning an optimal ranking policy, which is able to deal with the problem of high reward variance and unbalanced reward distribution of an SSMDP. Experiments are conducted in simulation and TaoBao search engine. The results demonstrate that our algorithm performs much better than online LTR methods, with more than 40% and 30% growth of total transaction amount in the simulation and the real application, respectively.

Yusen Zhan, Qing Da, Fei Xiao et al.

In industrial large-scale search systems, such as Taobao.com search for commodities, the quality of the ranking result is getting continually improved by introducing more factors from complex procedures, e.g., deep neural networks for extracting image factors. Meanwhile, the increasing of the factors demands more computation resource and raises the system response latency. It has been observed that a search instance usually requires only a small set of effective factors, instead of all factors. Therefore, removing ineffective factors significantly improves the system efficiency. This paper studies the \emph{Contextual Factor Selection} (CFS), which selects only a subset of effective factors for every search instance, for a well balance between the search quality and the response latency. We inject CFS into the search engine ranking score to accelerate the engine, considering both ranking effectiveness and efficiency. The learning of the CFS model involves a combinatorial optimization, which is transformed as a sequential decision-making problem. Solving the problem by reinforcement learning, we propose the RankCFS, which has been assessed in an off-line environment as well as a real-world on-line environment (Taobao.com). The empirical results show that, the proposed CFS approach outperforms several existing supervised/unsupervised methods for feature selection in the off-line environment, and also achieves significant real-world performance improvement, in term of service latency, in daily test as well as Singles' Day Shopping Festival in $2017$.