K. Liu

Stephan Rabanser, Sayash Kapoor, Peter Kirgis et al.

AI agents are increasingly deployed to execute important tasks. While rising accuracy scores on standard benchmarks suggest rapid progress, many agents still continue to fail in practice. This discrepancy highlights a fundamental limitation of current evaluations: compressing agent behavior into a single success metric obscures critical operational flaws. Notably, it ignores whether agents behave consistently across runs, withstand perturbations, fail predictably, or have bounded error severity. Grounded in safety-critical engineering, we provide a holistic performance profile by proposing twelve concrete metrics that decompose agent reliability along four key dimensions: consistency, robustness, predictability, and safety. Evaluating 14 agentic models across two complementary benchmarks, we find that recent capability gains have only yielded small improvements in reliability. By exposing these persistent limitations, our metrics complement traditional evaluations while offering tools for reasoning about how agents perform, degrade, and fail.

Nitya Nadgir, Sayash Kapoor, Kangheng Liu et al.

When a benchmark's accuracy saturates, it is often retired and replaced with a more challenging version. We show that this approach privileges accuracy and misses the opportunity to study six other key dimensions of agent performance: construct validity issues such as shortcuts, out-of-distribution generalizability, efficiency, reliability, the relative importance of the model versus the scaffold, and uplift from human-agent collaboration. We use CORE-Bench Hard, a benchmark for computational reproducibility of scientific code, as a case study to demonstrate that measuring agents along these dimensions yields meaningful insights into agent performance even after accuracy saturates. First, we surface threats to construct validity in CORE-Bench Hard that are difficult to anticipate with less capable agents. We introduce an improved benchmark, CORE-Bench v1.1, and an out-of-distribution task suite, CORE-Bench OOD. Second, we find that despite accuracy saturation, CORE-Bench v1.1 remains useful for measuring efficiency, reliability, model performance, and scaffold performance. Finally, we conduct a small-scale randomized experiment to measure uplift from human-agent collaboration on real-world computational reproducibility tasks. We find a statistically significant speedup by about a factor of two -- likely underestimated due to one-fifth of human-only reproductions reaching the time limit before completing -- and describe various other findings. Together, our contributions present a more rigorous alternative to the dominant accuracy-centric evaluation paradigm.

Sayash Kapoor, Benedikt Stroebl, Peter Kirgis et al. · microsoft-research, princeton

AI agents have been developed for complex real-world tasks from coding to customer service. But AI agent evaluations suffer from many challenges that undermine our understanding of how well agents really work. We introduce the Holistic Agent Leaderboard (HAL) to address these challenges. We make three main contributions. First, we provide a standardized evaluation harness that orchestrates parallel evaluations across hundreds of VMs, reducing evaluation time from weeks to hours while eliminating common implementation bugs. Second, we conduct three-dimensional analysis spanning models, scaffolds, and benchmarks. We validate the harness by conducting 21,730 agent rollouts across 9 models and 9 benchmarks in coding, web navigation, science, and customer service with a total cost of about $40,000. Our analysis reveals surprising insights, such as higher reasoning effort reducing accuracy in the majority of runs. Third, we use LLM-aided log inspection to uncover previously unreported behaviors, such as searching for the benchmark on HuggingFace instead of solving a task, or misusing credit cards in flight booking tasks. We share all agent logs, comprising 2.5B tokens of language model calls, to incentivize further research into agent behavior. By standardizing how the field evaluates agents and addressing common pitfalls in agent evaluation, we hope to shift the focus from agents that ace benchmarks to agents that work reliably in the real world.