Vered Shwartz

Maksym Taranukhin, Vered Shwartz, Evangelos Milios

Social media platforms are rich sources of opinionated content. Stance detection allows the automatic extraction of users' opinions on various topics from such content. We focus on zero-shot stance detection, where the model's success relies on (a) having knowledge about the target topic; and (b) learning general reasoning strategies that can be employed for new topics. We present Stance Reasoner, an approach to zero-shot stance detection on social media that leverages explicit reasoning over background knowledge to guide the model's inference about the document's stance on a target. Specifically, our method uses a pre-trained language model as a source of world knowledge, with the chain-of-thought in-context learning approach to generate intermediate reasoning steps. Stance Reasoner outperforms the current state-of-the-art models on 3 Twitter datasets, including fully supervised models. It can better generalize across targets, while at the same time providing explicit and interpretable explanations for its predictions.

Filip Ilievski, Barbara Hammer, Frank van Harmelen et al.

Recent advances in AI -- including generative approaches -- have resulted in technology that can support humans in scientific discovery and forming decisions, but may also disrupt democracies and target individuals. The responsible use of AI and its participation in human-AI teams increasingly shows the need for AI alignment, that is, to make AI systems act according to our preferences. A crucial yet often overlooked aspect of these interactions is the different ways in which humans and machines generalise. In cognitive science, human generalisation commonly involves abstraction and concept learning. In contrast, AI generalisation encompasses out-of-domain generalisation in machine learning, rule-based reasoning in symbolic AI, and abstraction in neurosymbolic AI. In this perspective paper, we combine insights from AI and cognitive science to identify key commonalities and differences across three dimensions: notions of, methods for, and evaluation of generalisation. We map the different conceptualisations of generalisation in AI and cognitive science along these three dimensions and consider their role for alignment in human-AI teaming. This results in interdisciplinary challenges across AI and cognitive science that must be tackled to provide a foundation for effective and cognitively supported alignment in human-AI teaming scenarios.

Seyed Hossein Alavi, Zining Wang, Shruthi Chockkalingam et al.

Interactive systems such as chatbots and games are increasingly used to persuade and educate on sustainability-related topics, yet it remains unclear how different delivery formats shape learning and persuasive outcomes when content is held constant. Grounding on identical arguments and factual content across conditions, we present a controlled user study comparing three modes of information delivery: static essays, conversational chatbots, and narrative text-based games. Across subjective measures, the chatbot condition consistently outperformed the other modes and increased perceived importance of the topic. However, perceived learning did not reliably align with objective outcomes: participants in the text-based game condition reported learning less than those reading essays, yet achieved higher scores on a delayed (24-hour) knowledge quiz. Additional exploratory analyses further suggest that common engagement proxies, such as verbosity and interaction length, are more closely related to subjective experience than to actual learning. These findings highlight a dissociation between how persuasive experiences feel and what participants retain, and point to important design trade-offs between interactivity, realism, and learning in persuasive systems and serious games.

EunJeong Hwang, Yuwei Yin, Giuseppe Carenini et al.

Theory of Mind (ToM)-an understanding of the mental states of others-is a key aspect of human social intelligence, yet, chatbots and LLM-based social agents do not typically integrate it. In this work, we demonstrate that LLMs that explicitly use ToM get better at dialogue, achieving goals more effectively. After showing that simply prompting models to generate mental states between dialogue turns already provides significant benefit, we further introduce ToMAgent (ToMA), a ToM-focused dialogue agent. ToMA is trained by pairing ToM with dialogue lookahead to produce mental states that are maximally useful for achieving dialogue goals. Experiments on the Sotopia interactive social evaluation benchmark demonstrate the effectiveness of our method over a range of baselines. Comprehensive analysis shows that ToMA exhibits more strategic, goal-oriented reasoning behaviors, which enable long-horizon adaptation, while maintaining better relationships with their partners. Our results suggest a step forward in integrating ToM for building socially intelligent LLM agents.

Maksym Taranukhin, Sahithya Ravi, Gabor Lukacs et al.

The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their rights. Our system breaks a complex user input into simple queries which are used to retrieve information from a collection of documents detailing air travel regulations. The most relevant passages from these documents are presented along with links to the original documents and the generated queries, enabling users to dissect and leverage the information for their unique circumstances. The system successfully overcomes two predominant challenges: understanding complex user inputs, and delivering accurate answers, free of hallucinations, that passengers can rely on for making informed decisions. A user study comparing the chatbot to a Google search demonstrated the chatbot's usefulness and ease of use. Beyond the primary goal of providing accurate and timely information to air passengers regarding their rights, we hope that this system will also enable further research exploring the tradeoff between the user-friendly conversational interface of chatbots and the accuracy of retrieval systems.