Chen Zhang

Weizhi Nie, Yuhe Yu, Chen Zhang et al.

In recent years, medical information technology has made it possible for electronic health record (EHR) to store fairly complete clinical data. This has brought health care into the era of "big data". However, medical data are often sparse and strongly correlated, which means that medical problems cannot be solved effectively. With the rapid development of deep learning in recent years, it has provided opportunities for the use of big data in healthcare. In this paper, we propose a temporal-saptial correlation attention network (TSCAN) to handle some clinical characteristic prediction problems, such as predicting death, predicting length of stay, detecting physiologic decline, and classifying phenotypes. Based on the design of the attention mechanism model, our approach can effectively remove irrelevant items in clinical data and irrelevant nodes in time according to different tasks, so as to obtain more accurate prediction results. Our method can also find key clinical indicators of important outcomes that can be used to improve treatment options. Our experiments use information from the Medical Information Mart for Intensive Care (MIMIC-IV) database, which is open to the public. Finally, we have achieved significant performance benefits of 2.0\% (metric) compared to other SOTA prediction methods. We achieved a staggering 90.7\% on mortality rate, 45.1\% on length of stay. The source code can be find: \url{https://github.com/yuyuheintju/TSCAN}.

Chen Zhang, Luis Fernando D'Haro, Chengguang Tang et al.

Recent advancements in reference-free learned metrics for open-domain dialogue evaluation have been driven by the progress in pre-trained language models and the availability of dialogue data with high-quality human annotations. However, current studies predominantly concentrate on English dialogues, and the generalization of these metrics to other languages has not been fully examined. This is largely due to the absence of a multilingual dialogue evaluation benchmark. To address the issue, we introduce xDial-Eval, built on top of open-source English dialogue evaluation datasets. xDial-Eval includes 12 turn-level and 6 dialogue-level English datasets, comprising 14930 annotated turns and 8691 annotated dialogues respectively. The English dialogue data are extended to nine other languages with commercial machine translation systems. On xDial-Eval, we conduct comprehensive analyses of previous BERT-based metrics and the recently-emerged large language models. Lastly, we establish strong self-supervised and multilingual baselines. In terms of average Pearson correlations over all datasets and languages, the best baseline outperforms OpenAI's ChatGPT by absolute improvements of 6.5% and 4.6% at the turn and dialogue levels respectively, albeit with much fewer parameters. The data and code are publicly available at https://github.com/e0397123/xDial-Eval.

Chen Zhang, Jiuheng Lin, Xiao Liu et al. · pku

The multi-answer phenomenon, where a question may have multiple answers scattered in the document, can be well handled by humans but is challenging enough for machine reading comprehension (MRC) systems. Despite recent progress in multi-answer MRC, there lacks a systematic analysis of how this phenomenon arises and how to better address it. In this work, we design a taxonomy to categorize commonly-seen multi-answer MRC instances, with which we inspect three multi-answer datasets and analyze where the multi-answer challenge comes from. We further analyze how well different paradigms of current multi-answer MRC models deal with different types of multi-answer instances. We find that some paradigms capture well the key information in the questions while others better model the relationship between questions and contexts. We thus explore strategies to make the best of the strengths of different paradigms. Experiments show that generation models can be a promising platform to incorporate different paradigms. Our annotations and code are released for further research.

Chen Zhang, Yuxuan Lai, Yansong Feng et al. · pku

Although many large-scale knowledge bases (KBs) claim to contain multilingual information, their support for many non-English languages is often incomplete. This incompleteness gives birth to the task of cross-lingual question answering over knowledge base (xKBQA), which aims to answer questions in languages different from that of the provided KB. One of the major challenges facing xKBQA is the high cost of data annotation, leading to limited resources available for further exploration. Another challenge is mapping KB schemas and natural language expressions in the questions under cross-lingual settings. In this paper, we propose a novel approach for xKBQA in a reading comprehension paradigm. We convert KB subgraphs into passages to narrow the gap between KB schemas and questions, which enables our model to benefit from recent advances in multilingual pre-trained language models (MPLMs) and cross-lingual machine reading comprehension (xMRC). Specifically, we use MPLMs, with considerable knowledge of cross-lingual mappings, for cross-lingual reading comprehension. Existing high-quality xMRC datasets can be further utilized to finetune our model, greatly alleviating the data scarcity issue in xKBQA. Extensive experiments on two xKBQA datasets in 12 languages show that our approach outperforms various baselines and achieves strong few-shot and zero-shot performance. Our dataset and code are released for further research.

Shikib Mehri, Jinho Choi, Luis Fernando D'Haro et al.

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

Fang Ma, Chen Zhang, Lei Ren et al.

Prompt tuning learns soft prompts to condition frozen Pre-trained Language Models (PLMs) for performing downstream tasks in a parameter-efficient manner. While prompt tuning has gradually reached the performance level of fine-tuning as the model scale increases, there is still a large performance gap between prompt tuning and fine-tuning for models of moderate and small scales (typically less than 11B parameters). In this paper, we empirically show that the trained prompt tokens can have a negative impact on a downstream task and thus degrade its performance. To bridge the gap, we propose a novel Prompt tuning model with an eXtremely small scale (XPrompt) under the regime of lottery tickets hypothesis. Specifically, XPrompt eliminates the negative prompt tokens at different granularity levels through a hierarchical structured pruning, yielding a more parameter-efficient prompt yet with a competitive performance. Comprehensive experiments are carried out on SuperGLUE tasks, and the extensive results indicate that XPrompt is able to close the performance gap at smaller model scales.

Bin Wang, Chen Zhang, Yan Zhang et al.

Dialogue summarization is abstractive in nature, making it suffer from factual errors. The factual correctness of summaries has the highest priority before practical applications. Many efforts have been made to improve faithfulness in text summarization. However, there is a lack of systematic study on dialogue summarization systems. In this work, we first perform the fine-grained human analysis on the faithfulness of dialogue summaries and observe that over 35% of generated summaries are faithfully inconsistent respective the source dialogues. Furthermore, we present a new model-level faithfulness evaluation method. It examines generation models with multi-choice questions created by rule-based transformations. Experimental results show that our evaluation schema is a strong proxy for the factual correctness of summarization models. The human-annotated faithfulness samples and the evaluation toolkit are released to facilitate future research toward faithful dialogue summarization.

Mario Rodríguez-Cantelar, Chen Zhang, Chengguang Tang et al.

The advent and fast development of neural networks have revolutionized the research on dialogue systems and subsequently have triggered various challenges regarding their automatic evaluation. Automatic evaluation of open-domain dialogue systems as an open challenge has been the center of the attention of many researchers. Despite the consistent efforts to improve automatic metrics' correlations with human evaluation, there have been very few attempts to assess their robustness over multiple domains and dimensions. Also, their focus is mainly on the English language. All of these challenges prompt the development of automatic evaluation metrics that are reliable in various domains, dimensions, and languages. This track in the 11th Dialogue System Technology Challenge (DSTC11) is part of the ongoing effort to promote robust and multilingual automatic evaluation metrics. This article describes the datasets and baselines provided to participants and discusses the submission and result details of the two proposed subtasks.

Chen Zhang, Luis Fernando D'Haro, Qiquan Zhang et al.

Recent model-based reference-free metrics for open-domain dialogue evaluation exhibit promising correlations with human judgment. However, they either perform turn-level evaluation or look at a single dialogue quality dimension. One would expect a good evaluation metric to assess multiple quality dimensions at the dialogue level. To this end, we are motivated to propose a multi-dimensional dialogue-level metric, which consists of three sub-metrics with each targeting a specific dimension. The sub-metrics are trained with novel self-supervised objectives and exhibit strong correlations with human judgment for their respective dimensions. Moreover, we explore two approaches to combine the sub-metrics: metric ensemble and multitask learning. Both approaches yield a holistic metric that significantly outperforms individual sub-metrics. Compared to the existing state-of-the-art metric, the combined metrics achieve around 16% relative improvement on average across three high-quality dialogue-level evaluation benchmarks.

Yiming Chen, Xianghu Yue, Xiaoxue Gao et al.

Various audio-LLMs (ALLMs) have been explored recently for tackling different audio tasks simultaneously using a single, unified model. While existing evaluations of ALLMs primarily focus on single-audio tasks, real-world applications often involve processing multiple audio streams simultaneously. To bridge this gap, we propose the first multi-audio evaluation (MAE) benchmark that consists of 20 datasets from 11 multi-audio tasks encompassing both speech and sound scenarios. Comprehensive experiments on MAE demonstrate that the existing ALLMs, while being powerful in comprehending primary audio elements in individual audio inputs, struggling to handle multi-audio scenarios. To this end, we propose a novel multi-audio-LLM (MALLM) to capture audio context among multiple similar audios using discriminative learning on our proposed synthetic data. The results demonstrate that the proposed MALLM outperforms all baselines and achieves high data efficiency using synthetic data without requiring human annotations. The proposed MALLM opens the door for ALLMs towards multi-audio processing era and brings us closer to replicating human auditory capabilities in machines.

Chen Zhang, Lei Ren, Jingang Wang et al.

Prompt-tuning has shown appealing performance in few-shot classification by virtue of its capability in effectively exploiting pre-trained knowledge. This motivates us to check the hypothesis that prompt-tuning is also a promising choice for long-tailed classification, since the tail classes are intuitively few-shot ones. To achieve this aim, we conduct empirical studies to examine the hypothesis. The results demonstrate that prompt-tuning makes pretrained language models at least good long-tailed learners. For intuitions on why prompt-tuning can achieve good performance in long-tailed classification, we carry out in-depth analyses by progressively bridging the gap between prompt-tuning and commonly used finetuning. The summary is that the classifier structure and parameterization form the key to making good long-tailed learners, in comparison with the less important input structure. Finally, we verify the applicability of our finding to few-shot classification. Good long-tailed learners can be abbreviated as Glee.

Chen Zhang, Xiaofeng Cao, Yi Chang et al.

Artificial intelligence is to teach machines to take actions like humans. To achieve intelligent teaching, the machine learning community becomes to think about a promising topic named machine teaching where the teacher is to design the optimal (usually minimal) teaching set given a target model and a specific learner. However, previous works usually require numerous teaching examples along with large iterations to guide learners to converge, which is costly. In this paper, we consider a more intelligent teaching paradigm named one-shot machine teaching which costs fewer examples to converge faster. Different from typical teaching, this advanced paradigm establishes a tractable mapping from the teaching set to the model parameter. Theoretically, we prove that this mapping is surjective, which serves to an existence guarantee of the optimal teaching set. Then, relying on the surjective mapping from the teaching set to the parameter, we develop a design strategy of the optimal teaching set under appropriate settings, of which two popular efficiency metrics, teaching dimension and iterative teaching dimension are one. Extensive experiments verify the efficiency of our strategy and further demonstrate the intelligence of this new teaching paradigm.

Yi Yang, Chen Zhang, Benyou Wang et al.

Over-parameterized models, typically pretrained language models (LMs), have shown an appealing expressive power due to their small learning bias. However, the huge learning capacity of LMs can also lead to large learning variance. In a pilot study, we find that, when faced with multiple domains, a critical portion of parameters behave unexpectedly in a domain-specific manner while others behave in a domain-general one. Motivated by this phenomenon, we for the first time posit that domain-general parameters can underpin a domain-general LM that can be derived from the original LM. To uncover the domain-general LM, we propose to identify domain-general parameters by playing lottery tickets (dubbed doge tickets). In order to intervene the lottery, we propose a domain-general score, which depicts how domain-invariant a parameter is by associating it with the variance. Comprehensive experiments are conducted on the Amazon, Mnli and OntoNotes datasets. The results show that the doge tickets obtains an improved out-of-domain generalization in comparison with a range of competitive baselines. Analysis results further hint the existence of domain-general parameters and the performance consistency of doge tickets.

Chen Zhang, Luis Fernando D'Haro, Qiquan Zhang et al.

Chatbots are expected to be knowledgeable across multiple domains, e.g. for daily chit-chat, exchange of information, and grounding in emotional situations. To effectively measure the quality of such conversational agents, a model-based automatic dialogue evaluation metric (ADEM) is expected to perform well across multiple domains. Despite significant progress, an ADEM that works well in one domain does not necessarily generalize to another. This calls for a dedicated network architecture for domain generalization. To tackle the multi-domain dialogue evaluation task, we propose a Panel of Experts (PoE), a multitask network that consists of a shared transformer encoder and a collection of lightweight adapters. The shared encoder captures the general knowledge of dialogues across domains, while each adapter specializes in one specific domain and serves as a domain expert. To validate the idea, we construct a high-quality multi-domain dialogue dataset leveraging data augmentation and pseudo-labeling. The PoE network is comprehensively assessed on 16 dialogue evaluation datasets spanning a wide range of dialogue domains. It achieves state-of-the-art performance in terms of mean Spearman correlation over all the evaluation datasets. It exhibits better zero-shot generalization than existing state-of-the-art ADEMs and the ability to easily adapt to new domains with few-shot transfer learning.

Bin Wang, Chen Zhang, Chengwei Wei et al.

Output length is critical to dialogue summarization systems. The dialogue summary length is determined by multiple factors, including dialogue complexity, summary objective, and personal preferences. In this work, we approach dialogue summary length from three perspectives. First, we analyze the length differences between existing models' outputs and the corresponding human references and find that summarization models tend to produce more verbose summaries due to their pretraining objectives. Second, we identify salient features for summary length prediction by comparing different model settings. Third, we experiment with a length-aware summarizer and show notable improvement on existing models if summary length can be well incorporated. Analysis and experiments are conducted on popular DialogSum and SAMSum datasets to validate our findings.

Wuhang Lin, Shasha Li, Chen Zhang et al.

Text summarization models are often trained to produce summaries that meet human quality requirements. However, the existing evaluation metrics for summary text are only rough proxies for summary quality, suffering from low correlation with human scoring and inhibition of summary diversity. To solve these problems, we propose SummScore, a comprehensive metric for summary quality evaluation based on CrossEncoder. Firstly, by adopting the original-summary measurement mode and comparing the semantics of the original text, SummScore gets rid of the inhibition of summary diversity. With the help of the text-matching pre-training Cross-Encoder, SummScore can effectively capture the subtle differences between the semantics of summaries. Secondly, to improve the comprehensiveness and interpretability, SummScore consists of four fine-grained submodels, which measure Coherence, Consistency, Fluency, and Relevance separately. We use semi-supervised multi-rounds of training to improve the performance of our model on extremely limited annotated data. Extensive experiments show that SummScore significantly outperforms existing evaluation metrics in the above four dimensions in correlation with human scoring. We also provide the quality evaluation results of SummScore on 16 mainstream summarization models for later research.

Ruize An, Chen Zhang, Dawei Song

Recently, SimCSE has shown the feasibility of contrastive learning in training sentence embeddings and illustrates its expressiveness in spanning an aligned and uniform embedding space. However, prior studies have shown that dense models could contain harmful parameters that affect the model performance, and it is no wonder that SimCSE can as well be invented with such parameters. Driven by this, parameter sparsification is applied, where alignment and uniformity scores are used to measure the contribution of each parameter to the overall quality of sentence embeddings. Drawing from a preliminary study, we consider parameters with minimal contributions to be detrimental, as their sparsification results in improved model performance. To discuss the ubiquity of detrimental parameters and remove them, more experiments on the standard semantic textual similarity (STS) tasks and transfer learning tasks are conducted, and the results show that the proposed sparsified SimCSE (SparseCSE) has excellent performance in comparison with SimCSE. Furthermore, through in-depth analysis, we establish the validity and stability of our sparsification method, showcasing that the embedding space generated by SparseCSE exhibits improved alignment compared to that produced by SimCSE. Importantly, the uniformity yet remains uncompromised.

Chen Zhang

In modern dialogue systems, the use of Large Language Models (LLMs) has grown exponentially due to their capacity to generate diverse, relevant, and creative responses. Despite their strengths, striking a balance between the LLMs' creativity and their faithfulness to external knowledge remains a key challenge. This paper presents an innovative user-controllable mechanism that modulates the balance between an LLM's imaginative capabilities and its adherence to factual information. Our approach incorporates a numerical tag during the fine-tuning phase of the LLM's training, representing the degree of faithfulness to the reference knowledge in the generated responses. This degree is computed through an automated process that measures lexical overlap using ROUGE scores, semantic similarity using Sentence-BERT embeddings, and an LLM's self-evaluation score. During model inference, users can manipulate this numerical tag, thus controlling the degree of the LLM's reliance on external knowledge. We conduct extensive experiments across various scenarios, demonstrating the adaptability of our method and its efficacy in ensuring the quality and accuracy of the LLM's responses. The results highlight the potential of our approach to enhance the versatility of LLMs while maintaining a balance between creativity and hallucination.

Tian Lan, Jie Guo, Chen Zhang

Understanding the complex interactions within dynamic multilayer networks is critical for advancements in various scientific domains. Existing models often fail to capture such networks' temporal and cross-layer dynamics. This paper introduces a novel Tensor State Space Model for Dynamic Multilayer Networks (TSSDMN), utilizing a latent space model framework. TSSDMN employs a symmetric Tucker decomposition to represent latent node features, their interaction patterns, and layer transitions. Then by fixing the latent features and allowing the interaction patterns to evolve over time, TSSDMN uniquely captures both the temporal dynamics within layers and across different layers. The model identifiability conditions are discussed. By treating latent features as variables whose posterior distributions are approximated using a mean-field variational inference approach, a variational Expectation Maximization algorithm is developed for efficient model inference. Numerical simulations and case studies demonstrate the efficacy of TSSDMN for understanding dynamic multilayer networks.

Marcos Estecha-Garitagoitia, Chen Zhang, Mario Rodríguez-Cantelar et al.

This paper provides preliminary results on exploring the task of performing turn-level data augmentation for dialogue system based on different types of commonsense relationships, and the automatic evaluation of the generated synthetic turns. The proposed methodology takes advantage of the extended knowledge and zero-shot capabilities of pretrained Large Language Models (LLMs) to follow instructions, understand contextual information, and their commonsense reasoning capabilities. The approach draws inspiration from methodologies like Chain-of-Thought (CoT), applied more explicitly to the task of prompt-based generation for dialogue-based data augmentation conditioned on commonsense attributes, and the automatic evaluation of the generated dialogues. To assess the effectiveness of the proposed approach, first we extracted 200 randomly selected partial dialogues, from 5 different well-known dialogue datasets, and generate alternative responses conditioned on different event commonsense attributes. This novel dataset allows us to measure the proficiency of LLMs in generating contextually relevant commonsense knowledge, particularly up to 12 different specific ATOMIC [10] database relations. Secondly, we propose an evaluation framework to automatically detect the quality of the generated dataset inspired by the ACCENT [26] metric, which offers a nuanced approach to assess event commonsense. However, our method does not follow ACCENT's complex eventrelation tuple extraction process. Instead, we propose an instruction-based prompt for each commonsense attribute and use state-of-the-art LLMs to automatically detect the original attributes used when creating each augmented turn in the previous step. Preliminary results suggest that our approach effectively harnesses LLMs capabilities for commonsense reasoning and evaluation in dialogue systems.

Xiao Liu, Da Yin, Chen Zhang et al.

Causal reasoning, the ability to identify cause-and-effect relationship, is crucial in human thinking. Although large language models (LLMs) succeed in many NLP tasks, it is still challenging for them to conduct complex causal reasoning like abductive reasoning and counterfactual reasoning. Given the fact that programming code may express causal relations more often and explicitly with conditional statements like ``if``, we want to explore whether Code-LLMs acquire better causal reasoning abilities. Our experiments show that compared to text-only LLMs, Code-LLMs with code prompts are significantly better in causal reasoning. We further intervene on the prompts from different aspects, and discover that the programming structure is crucial in code prompt design, while Code-LLMs are robust towards format perturbations.

Danqing Luo, Chen Zhang, Jiahui Xu et al.

Training or finetuning large-scale language models (LLMs) such as GPT-3 requires substantial computation resources, motivating recent efforts to explore parameter-efficient adaptation to downstream tasks. One practical area of research is to treat these models as black boxes and interact with them through their inference APIs. In this paper, we investigate how to optimize few-shot text classification without accessing the gradients of the LLMs. To achieve this, we treat the black-box model as a feature extractor and train a classifier with the augmented text data. Data augmentation is performed using prompt-based finetuning on an auxiliary language model with a much smaller parameter size than the black-box model. Through extensive experiments on eight text classification datasets, we show that our approach, dubbed BT-Classifier, significantly outperforms state-of-the-art black-box few-shot learners and performs on par with methods that rely on full-model tuning.

Chen Zhang, Yang Yang, Jiahao Liu et al.

Pretrained language models (LMs) have shown compelling performance on various downstream tasks, but unfortunately they require a tremendous amount of inference compute. Knowledge distillation finds a path to compress LMs to small ones with a teacher-student paradigm. However, when the capacity gap between the teacher and the student is large, a curse of capacity gap appears, invoking a deficiency in distilling LMs. While a few studies have been carried out to fill the gap, the curse is not yet well tackled. In this paper, we aim at lifting the curse of capacity gap via enlarging the capacity of the student without notably increasing the inference compute. Largely motivated by sparse activation regime of mixture of experts (MoE), we propose a mixture of minimal experts (MiniMoE), which imposes extra parameters to the student but introduces almost no additional inference compute. Experimental results on GLUE and CoNLL demonstrate the curse of capacity gap is lifted by the magic of MiniMoE to a large extent. MiniMoE also achieves the state-of-the-art performance at small FLOPs compared with a range of competitive baselines. With a compression rate as much as $\sim$50$\times$, MiniMoE preserves $\sim$95\% GLUE score of the teacher.

Chen Zhang, Luis Fernando D'Haro, Thomas Friedrichs et al.

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data to acquire a rating skill to tell good dialogue responses from bad ones in a particular domain and then, adopt a self-training strategy to train a new evaluator with teacher-annotated multi-domain data, that helps the new evaluator to generalize across multiple domains. MDD-Eval is extensively assessed on six dialogue evaluation benchmarks. Empirical results show that the MDD-Eval framework achieves a strong performance with an absolute improvement of 7% over the state-of-the-art ADMs in terms of mean Spearman correlation scores across all the evaluation benchmarks.

Chen Zhang, João Sedoc, Luis Fernando D'Haro et al.

The development of Open-Domain Dialogue Systems (ODS)is a trending topic due to the large number of research challenges, large societal and business impact, and advances in the underlying technology. However, the development of these kinds of systems requires two important characteristics:1) automatic evaluation mechanisms that show high correlations with human judgements across multiple dialogue evaluation aspects (with explainable features for providing constructive and explicit feedback on the quality of generative models' responses for quick development and deployment)and 2) mechanisms that can help to control chatbot responses,while avoiding toxicity and employing intelligent ways to handle toxic user comments and keeping interaction flow and engagement. This track at the 10th Dialogue System Technology Challenge (DSTC10) is part of the ongoing effort to promote scalable and toxic-free ODS. This paper describes the datasets and baselines provided to participants, as well as submission evaluation results for each of the two proposed subtasks.

Chen Zhang, Luis Fernando D'Haro, Yiming Chen et al.

Recently, there is a surge of interest in applying pre-trained language models (Pr-LM) in automatic open-domain dialog evaluation. Pr-LMs offer a promising direction for addressing the multi-domain evaluation challenge. Yet, the impact of different Pr-LMs on the performance of automatic metrics is not well-understood. This paper examines 8 different Pr-LMs and studies their impact on three typical automatic dialog evaluation metrics across three different dialog evaluation benchmarks. Specifically, we analyze how the choice of Pr-LMs affects the performance of automatic metrics. Extensive correlation analyses on each of the metrics are performed to assess the effects of different Pr-LMs along various axes, including pre-training objectives, dialog evaluation criteria, model size, and cross-dataset robustness. This study serves as the first comprehensive assessment of the effects of different Pr-LMs on automatic dialog evaluation.

Yiming Chen, Yan Zhang, Chen Zhang et al.

As unlabeled data carry rich task-relevant information, they are proven useful for few-shot learning of language model. The question is how to effectively make use of such data. In this work, we revisit the self-training technique for language model fine-tuning and present a state-of-the-art prompt-based few-shot learner, SFLM. Given two views of a text sample via weak and strong augmentation techniques, SFLM generates a pseudo label on the weakly augmented version. Then, the model predicts the same pseudo label when fine-tuned with the strongly augmented version. This simple approach is shown to outperform other state-of-the-art supervised and semi-supervised counterparts on six sentence classification and six sentence-pair classification benchmarking tasks. In addition, SFLM only relies on a few in-domain unlabeled data. We conduct a comprehensive analysis to demonstrate the robustness of our proposed approach under various settings, including augmentation techniques, model scale, and few-shot knowledge transfer across tasks.

Chen Zhang, Yiming Chen, Luis Fernando D'Haro et al.

A dialogue is essentially a multi-turn interaction among interlocutors. Effective evaluation metrics should reflect the dynamics of such interaction. Existing automatic metrics are focused very much on the turn-level quality, while ignoring such dynamics. To this end, we propose DynaEval, a unified automatic evaluation framework which is not only capable of performing turn-level evaluation, but also holistically considers the quality of the entire dialogue. In DynaEval, the graph convolutional network (GCN) is adopted to model a dialogue in totality, where the graph nodes denote each individual utterance and the edges represent the dependency between pairs of utterances. A contrastive loss is then applied to distinguish well-formed dialogues from carefully constructed negative samples. Experiments show that DynaEval significantly outperforms the state-of-the-art dialogue coherence model, and correlates strongly with human judgements across multiple dialogue evaluation aspects at both turn and dialogue level.

Tong Zhang, Yong Liu, Peixiang Zhong et al.

The chit-chat-based conversational recommendation systems (CRS) provide item recommendations to users through natural language interactions. To better understand user's intentions, external knowledge graphs (KG) have been introduced into chit-chat-based CRS. However, existing chit-chat-based CRS usually generate repetitive item recommendations, and they cannot properly infuse knowledge from KG into CRS to generate informative responses. To remedy these issues, we first reformulate the conversational recommendation task to highlight that the recommended items should be new and possibly interested by users. Then, we propose the Knowledge-Enriched Conversational Recommendation System (KECRS). Specifically, we develop the Bag-of-Entity (BOE) loss and the infusion loss to better integrate KG with CRS for generating more diverse and informative responses. BOE loss provides an additional supervision signal to guide CRS to learn from both human-written utterances and KG. Infusion loss bridges the gap between the word embeddings and entity embeddings by minimizing distances of the same words in these two embeddings. Moreover, we facilitate our study by constructing a high-quality KG, \ie The Movie Domain Knowledge Graph (TMDKG). Experimental results on a large-scale dataset demonstrate that KECRS outperforms state-of-the-art chit-chat-based CRS, in terms of both recommendation accuracy and response generation quality.

Peixiang Zhong, Chen Zhang, Hao Wang et al.

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In addition, our empirical analysis also suggests that persona plays an important role in empathetic conversations. To this end, we propose a new task towards persona-based empathetic conversations and present the first empirical study on the impact of persona on empathetic responding. Specifically, we first present a novel large-scale multi-domain dataset for persona-based empathetic conversations. We then propose CoBERT, an efficient BERT-based response selection model that obtains the state-of-the-art performance on our dataset. Finally, we conduct extensive experiments to investigate the impact of persona on empathetic responding. Notably, our results show that persona improves empathetic responding more when CoBERT is trained on empathetic conversations than non-empathetic ones, establishing an empirical link between persona and empathy in human conversations.

Yihuan Mao, Yujing Wang, Chufan Wu et al.

BERT is a cutting-edge language representation model pre-trained by a large corpus, which achieves superior performances on various natural language understanding tasks. However, a major blocking issue of applying BERT to online services is that it is memory-intensive and leads to unsatisfactory latency of user requests, raising the necessity of model compression. Existing solutions leverage the knowledge distillation framework to learn a smaller model that imitates the behaviors of BERT. However, the training procedure of knowledge distillation is expensive itself as it requires sufficient training data to imitate the teacher model. In this paper, we address this issue by proposing a hybrid solution named LadaBERT (Lightweight adaptation of BERT through hybrid model compression), which combines the advantages of different model compression methods, including weight pruning, matrix factorization and knowledge distillation. LadaBERT achieves state-of-the-art accuracy on various public datasets while the training overheads can be reduced by an order of magnitude.