Xiaoying Zhang

Yang Liu, Yuanshun Yao, Jean-Francois Ton et al.

Ensuring alignment, which refers to making models behave in accordance with human intentions [1,2], has become a critical task before deploying large language models (LLMs) in real-world applications. For instance, OpenAI devoted six months to iteratively aligning GPT-4 before its release [3]. However, a major challenge faced by practitioners is the lack of clear guidance on evaluating whether LLM outputs align with social norms, values, and regulations. This obstacle hinders systematic iteration and deployment of LLMs. To address this issue, this paper presents a comprehensive survey of key dimensions that are crucial to consider when assessing LLM trustworthiness. The survey covers seven major categories of LLM trustworthiness: reliability, safety, fairness, resistance to misuse, explainability and reasoning, adherence to social norms, and robustness. Each major category is further divided into several sub-categories, resulting in a total of 29 sub-categories. Additionally, a subset of 8 sub-categories is selected for further investigation, where corresponding measurement studies are designed and conducted on several widely-used LLMs. The measurement results indicate that, in general, more aligned models tend to perform better in terms of overall trustworthiness. However, the effectiveness of alignment varies across the different trustworthiness categories considered. This highlights the importance of conducting more fine-grained analyses, testing, and making continuous improvements on LLM alignment. By shedding light on these key dimensions of LLM trustworthiness, this paper aims to provide valuable insights and guidance to practitioners in the field. Understanding and addressing these concerns will be crucial in achieving reliable and ethically sound deployment of LLMs in various applications.

Jingyan Zhou, Minda Hu, Junan Li et al.

Making moral judgments is an essential step toward developing ethical AI systems. Prevalent approaches are mostly implemented in a bottom-up manner, which uses a large set of annotated data to train models based on crowd-sourced opinions about morality. These approaches have been criticized for overgeneralizing the moral stances of a limited group of annotators and lacking explainability. This work proposes a flexible top-down framework to steer (Large) Language Models (LMs) to perform moral reasoning with well-established moral theories from interdisciplinary research. The theory-guided top-down framework can incorporate various moral theories. Our experiments demonstrate the effectiveness of the proposed framework on datasets derived from moral theories. Furthermore, we show the alignment between different moral theories and existing morality datasets. Our analysis exhibits the potential and flaws in existing resources (models and datasets) in developing explainable moral judgment-making systems.

Qing Zhang, Xiaoying Zhang, Yang Liu et al.

Recommendation systems aim to predict users' feedback on items not exposed to them. Confounding bias arises due to the presence of unmeasured variables (e.g., the socio-economic status of a user) that can affect both a user's exposure and feedback. Existing methods either (1) make untenable assumptions about these unmeasured variables or (2) directly infer latent confounders from users' exposure. However, they cannot guarantee the identification of counterfactual feedback, which can lead to biased predictions. In this work, we propose a novel method, i.e., identifiable deconfounder (iDCF), which leverages a set of proxy variables (e.g., observed user features) to resolve the aforementioned non-identification issue. The proposed iDCF is a general deconfounded recommendation framework that applies proximal causal inference to infer the unmeasured confounders and identify the counterfactual feedback with theoretical guarantees. Extensive experiments on various real-world and synthetic datasets verify the proposed method's effectiveness and robustness.

Xiaoying Zhang, Hongning Wang, Hang Li

Accuracy and diversity have long been considered to be two conflicting goals for recommendations. We point out, however, that as the diversity is typically measured by certain pre-selected item attributes, e.g., category as the most popularly employed one, improved diversity can be achieved without sacrificing recommendation accuracy, as long as the diversification respects the user's preference about the pre-selected attributes. This calls for a fine-grained understanding of a user's preferences over items, where one needs to recognize the user's choice is driven by the quality of the item itself, or the pre-selected attributes of the item. In this work, we focus on diversity defined on item categories. We propose a general diversification framework agnostic to the choice of recommendation algorithms. Our solution disentangles the learnt user representation in the recommendation module into category-independent and category-dependent components to differentiate a user's preference over items from two orthogonal perspectives. Experimental results on three benchmark datasets and online A/B test demonstrate the effectiveness of our solution in improving both recommendation accuracy and diversity. In-depth analysis suggests that the improvement is due to our improved modeling of users' categorical preferences and refined ranking within item categories.

Shuhua Yang, Hui Yuan, Xiaoying Zhang et al.

Conversational recommendation systems elicit user preferences by interacting with users to obtain their feedback on recommended commodities. Such systems utilize a multi-armed bandit framework to learn user preferences in an online manner and have received great success in recent years. However, existing conversational bandit methods have several limitations. First, they only enable users to provide explicit binary feedback on the recommended items or categories, leading to ambiguity in interpretation. In practice, users are usually faced with more than one choice. Relative feedback, known for its informativeness, has gained increasing popularity in recommendation system design. Moreover, current contextual bandit methods mainly work under linear reward assumptions, ignoring practical non-linear reward structures in generalized linear models. Therefore, in this paper, we introduce relative feedback-based conversations into conversational recommendation systems through the integration of dueling bandits in generalized linear models (GLM) and propose a novel conversational dueling bandit algorithm called ConDuel. Theoretical analyses of regret upper bounds and empirical validations on synthetic and real-world data underscore ConDuel's efficacy. We also demonstrate the potential to extend our algorithm to multinomial logit bandits with theoretical and experimental guarantees, which further proves the applicability of the proposed framework.

Tao Lin, Kun Jin, Andrew Estornell et al.

Recommender systems serve the dual purpose of presenting relevant content to users and helping content creators reach their target audience. The dual nature of these systems naturally influences both users and creators: users' preferences are affected by the items they are recommended, while creators may be incentivized to alter their content to attract more users. We define a model, called user-creator feature dynamics, to capture the dual influence of recommender systems. We prove that a recommender system with dual influence is guaranteed to polarize, causing diversity loss in the system. We then investigate, both theoretically and empirically, approaches for mitigating polarization and promoting diversity in recommender systems. Unexpectedly, we find that common diversity-promoting approaches do not work in the presence of dual influence, while relevancy-optimizing methods like top-$k$ truncation can prevent polarization and improve diversity of the system.

Jialong Wu, Xiaoying Zhang, Hongyi Yuan et al.

Humans construct internal world models and reason by manipulating the concepts within these models. Recent advances in AI, particularly chain-of-thought (CoT) reasoning, approximate such human cognitive abilities, where world models are believed to be embedded within large language models. Expert-level performance in formal and abstract domains such as mathematics and programming has been achieved in current systems by relying predominantly on verbal reasoning. However, they still lag far behind humans in domains like physical and spatial intelligence, which require richer representations and prior knowledge. The emergence of unified multimodal models (UMMs) capable of both verbal and visual generation has therefore sparked interest in more human-like reasoning grounded in complementary multimodal pathways, though their benefits remain unclear. From a world-model perspective, this paper presents the first principled study of when and how visual generation benefits reasoning. Our key position is the visual superiority hypothesis: for certain tasks--particularly those grounded in the physical world--visual generation more naturally serves as world models, whereas purely verbal world models encounter bottlenecks arising from representational limitations or insufficient prior knowledge. Theoretically, we formalize internal world modeling as a core component of CoT reasoning and analyze distinctions among different forms of world models. Empirically, we identify tasks that necessitate interleaved visual-verbal CoT reasoning, constructing a new evaluation suite, VisWorld-Eval. Controlled experiments on a state-of-the-art UMM show that interleaved CoT significantly outperforms purely verbal CoT on tasks that favor visual world modeling, but offers no clear advantage otherwise. Together, this work clarifies the potential of multimodal world modeling for more powerful, human-like multimodal AI.

Genqiang Wu, Xiaoying Zhang, Yu Qi et al.

The exponential growth of data collection necessitates robust privacy protections that preserve data utility. We address information disclosure against adversaries with bounded prior knowledge, modeled by an entropy constraint $H(X) \geq b$. Within this information privacy framework -- which replaces differential privacy's independence assumption with a bounded-knowledge model -- we study three core problems: maximal per-record leakage, the primal leakage-distortion tradeoff (minimizing worst-case leakage under distortion $D$), and the dual distortion minimization (minimizing distortion under leakage constraint $L$). These problems resemble classical information-theoretic ones (channel capacity, rate-distortion) but are more complex due to high dimensionality and the entropy constraint. We develop efficient alternating optimization algorithms that exploit convexity-concavity duality, with theoretical guarantees including local convergence for the primal problem and convergence to a stationary point for the dual. Experiments on binary symmetric channels and modular sum queries validate the algorithms, showing improved privacy-utility tradeoffs over classical differential privacy mechanisms. This work provides a computational framework for auditing privacy risks and designing certified mechanisms under realistic adversary assumptions.

Xiaoying Zhang, Baolin Peng, Ye Tian et al.

Despite showing increasingly human-like abilities, large language models (LLMs) often struggle with factual inaccuracies, i.e. "hallucinations", even when they hold relevant knowledge. To address these hallucinations, current approaches typically necessitate high-quality human factuality annotations. In this work, we explore Self-Alignment for Factuality, where we leverage the self-evaluation capability of an LLM to provide training signals that steer the model towards factuality. Specifically, we incorporate Self-Eval, a self-evaluation component, to prompt an LLM to validate the factuality of its own generated responses solely based on its internal knowledge. Additionally, we design Self-Knowledge Tuning (SK-Tuning) to augment the LLM's self-evaluation ability by improving the model's confidence estimation and calibration. We then utilize these self-annotated responses to fine-tune the model via Direct Preference Optimization algorithm. We show that the proposed self-alignment approach substantially enhances factual accuracy over Llama family models across three key knowledge-intensive tasks on TruthfulQA and BioGEN.

Hongyi Guo, Yuanshun Yao, Wei Shen et al.

Aligning large language models (LLMs) with human values is a vital task for LLM practitioners. Current alignment techniques have several limitations: (1) requiring a large amount of annotated data; (2) demanding heavy human involvement; (3) lacking a systematic mechanism to continuously improve. In this work, we study aligning LLMs to a new domain with limited samples (e.g. < 100). We propose an algorithm that can self-align LLMs iteratively without active human involvement. Unlike existing works, our algorithm relies on neither human-crafted instructions nor labeled rewards, significantly reducing human involvement. In addition, our algorithm can self-improve the alignment continuously. The key idea is to first retrieve high-quality samples related to the target domain and use them as In-context Learning examples to generate more samples. Then we use the self-generated samples to finetune the LLM iteratively. We show that our method can unlock the LLMs' self-generalization ability to perform alignment with near-zero human supervision. We test our algorithm on three benchmarks in safety, truthfulness, and instruction-following, and show good performance in alignment, domain adaptability, and scalability.

Xiaoying Zhang, Baolin Peng, Kun Li et al.

Building end-to-end task bots and maintaining their integration with new functionalities using minimal human efforts is a long-standing challenge in dialog research. Recently large language models (LLMs) have demonstrated exceptional proficiency in conversational engagement and adherence to instructions across various downstream tasks. In this work, we introduce SGP-TOD, Schema-Guided Prompting for building Task-Oriented Dialog systems effortlessly based on LLMs. Utilizing the symbolic knowledge -- task schema, we instruct fixed LLMs to generate appropriate responses on novel tasks, circumventing the need for training data. Specifically, SGP-TOD comprises three components: a LLM for engaging with users, a DST Prompter to aid the LLM with dialog state tracking, which is then used to retrieve database items, and a Policy Prompter to elicit proper responses adhering to the provided dialog policy. Experimental results on Multiwoz, RADDLE and STAR datasets show that our training-free strategy SGP-TOD, without any task-specific data, yields state-of-the-art (SOTA) zero-shot performance, greatly surpasses the few-shot approaches. In a domain-extension setting, SGP-TOD aptly adapts to new functionalities by merely adding supplementary schema rules. We make our code and data publicly available.

Xiaoying Zhang, Baolin Peng, Jianfeng Gao et al.

End-to-end task bots are typically learned over a static and usually limited-size corpus. However, when deployed in dynamic, changing, and open environments to interact with users, task bots tend to fail when confronted with data that deviate from the training corpus, i.e., out-of-distribution samples. In this paper, we study the problem of automatically adapting task bots to changing environments by learning from human-bot interactions with minimum or zero human annotations. We propose SL-AGENT, a novel self-learning framework for building end-to-end task bots. SL-AGENT consists of a dialog model and a pre-trained reward model to predict the quality of an agent response. It enables task bots to automatically adapt to changing environments by learning from the unlabeled human-bot dialog logs accumulated after deployment via reinforcement learning with the incorporated reward model. Experimental results on four well-studied dialog tasks show the effectiveness of SL-AGENT to automatically adapt to changing environments, using both automatic and human evaluations. We will release code and data for further research.

Mudit Chaudhary, Borislav Dzodzo, Sida Huang et al.

Dialog systems enriched with external knowledge can handle user queries that are outside the scope of the supporting databases/APIs. In this paper, we follow the baseline provided in DSTC9 Track 1 and propose three subsystems, KDEAK, KnowleDgEFactor, and Ens-GPT, which form the pipeline for a task-oriented dialog system capable of accessing unstructured knowledge. Specifically, KDEAK performs knowledge-seeking turn detection by formulating the problem as natural language inference using knowledge from dialogs, databases and FAQs. KnowleDgEFactor accomplishes the knowledge selection task by formulating a factorized knowledge/document retrieval problem with three modules performing domain, entity and knowledge level analyses. Ens-GPT generates a response by first processing multiple knowledge snippets, followed by an ensemble algorithm that decides if the response should be solely derived from a GPT2-XL model, or regenerated in combination with the top-ranking knowledge snippet. Experimental results demonstrate that the proposed pipeline system outperforms the baseline and generates high-quality responses, achieving at least 58.77% improvement on BLEU-4 score.

Xiaoying Zhang, Hong Xie, Hang Li et al.

Contextual bandit algorithms provide principled online learning solutions to balance the exploitation-exploration trade-off in various applications such as recommender systems. However, the learning speed of the traditional contextual bandit algorithms is often slow due to the need for extensive exploration. This poses a critical issue in applications like recommender systems, since users may need to provide feedbacks on a lot of uninterested items. To accelerate the learning speed, we generalize contextual bandit to conversational contextual bandit. Conversational contextual bandit leverages not only behavioral feedbacks on arms (e.g., articles in news recommendation), but also occasional conversational feedbacks on key-terms from the user. Here, a key-term can relate to a subset of arms, for example, a category of articles in news recommendation. We then design the Conversational UCB algorithm (ConUCB) to address two challenges in conversational contextual bandit: (1) which key-terms to select to conduct conversation, (2) how to leverage conversational feedbacks to accelerate the speed of bandit learning. We theoretically prove that ConUCB can achieve a smaller regret upper bound than the traditional contextual bandit algorithm LinUCB, which implies a faster learning speed. Experiments on synthetic data, as well as real datasets from Yelp and Toutiao, demonstrate the efficacy of the ConUCB algorithm.

Yao Wu, Tianzhen Wu, Ziyi Xiong et al.

Proliferation of ubiquitous mobile devices makes location based services prevalent. Mobile users are able to volunteer as providers of specific services and in the meanwhile to search these services. For example, drivers may be interested in tracking available nearby users who are willing to help with motor repair or are willing to provide travel directions or first aid. With the diffusion of mobile users, it is necessary to provide scalable means of enabling such users to connect with other nearby users so that they can help each other with specific services. Motivated by these observations, we design and implement a general location based system HelPal for mobile users to provide and enjoy instant service, which is called mobile crowd service. In this demo, we introduce a mobile crowd service system featured with several novel techniques. We sketch the system architecture and illustrate scenarios via several cases. Demonstration shows the user-friendly search interface for users to conveniently find skilled and qualified nearby service providers.