Akshay Arora

Akshay Arora, Ishan Nigam, Ashutosh Aggarwal et al.

As Large Language Models (LLMs) evolve into autonomous agents, traditional static evaluation fails to capture multi-step decision-making. We introduce AgenticAI-Supervisor, an API and UI-driven RL Gym environment that decouples environment creation from scalable execution. By moving to verifiable execution outcomes, the platform generates high-fidelity traces and applies multi-dimensional reward shaping. Critically, our framework mitigates reward hacking through rigorous internal state validation and testing. This work provides a first look at our platform's core capabilities through a Customer Support Agent case study demonstrating a consistent closed-loop feedback for model optimization. Future work will focus on advanced features such as Computer Use, Tool Use, automated "stumping", and edge-case generation.

Siddarth Malreddy, Ishan Nigam, Akshay Arora et al.

Human-annotated data remains fundamental to training frontier Large Language Models (LLMs). However, crowd-sourced annotations often suffer from quality issues stemming from annotator misunderstanding or lack of engagement. To address this, we introduce a real-time requirement adherence (RE-AD) framework that leverages LLMs to proactively validate labeling quality. Our methodology involves decomposing Standard Operating Procedures (SOPs) into atomic rules via self-reflection, categorizing them by complexity, and applying tiered validation strategies. Evaluated on a synthetic benchmark, the system achieved an F1 score of 0.749. Furthermore, production deployment resulted in annotators accepting and fixing 82% of the errors flagged by the framework. We include ablation studies to demonstrate the impact of our core design decisions.

Akshay Arora, Arun Nethi, Priyanka Kharat et al.

In recent times, machine learning (ML) and artificial intelligence (AI) based systems have evolved and scaled across different industries such as finance, retail, insurance, energy utilities, etc. Among other things, they have been used to predict patterns of customer behavior, to generate pricing models, and to predict the return on investments. But the successes in deploying machine learning models at scale in those industries have not translated into the healthcare setting. There are multiple reasons why integrating ML models into healthcare has not been widely successful, but from a technical perspective, general-purpose commercial machine learning platforms are not a good fit for healthcare due to complexities in handling data quality issues, mandates to demonstrate clinical relevance, and a lack of ability to monitor performance in a highly regulated environment with stringent security and privacy needs. In this paper, we describe Isthmus, a turnkey, cloud-based platform which addresses the challenges above and reduces time to market for operationalizing ML/AI in healthcare. Towards the end, we describe three case studies which shed light on Isthmus capabilities. These include (1) supporting an end-to-end lifecycle of a model which predicts trauma survivability at hospital trauma centers, (2) bringing in and harmonizing data from disparate sources to create a community data platform for inferring population as well as patient level insights for Social Determinants of Health (SDoH), and (3) ingesting live-streaming data from various IoT sensors to build models, which can leverage real-time and longitudinal information to make advanced time-sensitive predictions.