Jana Schaich Borg

Leena Mathur, Jenny T. Liang, Vasudha Varadarajan et al.

AI researchers have been advancing socially intelligent AI agents (Social-AI) across embodiments, from chatbots to physical robots. As Social-AI is increasingly deployed in everyday settings, decisions about the roles these agents should play will depend on how laypeople perceive them. However, public perceptions of social intelligence in AI agents and the acceptability of these agents remain largely understudied. We present a mixed-methods survey of adults in the United States (N=200) that examines social intelligence as a perceived construct in AI agents. Our survey investigates the extent to which participants believe current AI agents have social intelligence, abilities of agents that participants associate with social intelligence, contextual factors influencing participant acceptance of Social-AI agents, and concerns participants hold about these technologies. Participants widely reported having already encountered AI agents they perceived as socially intelligent and grounded their judgments in observable behaviors, more than beliefs about AI agency or intent. We identified a support-adoption gap in acceptability judgments: participants supported the existence of Social-AI agents for others far more than for their own personal use. Our analysis uncovers layperson concerns about Social-AI, informing AI governance regarding appropriate deployment contexts, agent roles, and risks to end users.

Vijay Keswani, Breanna K. Nguyen, Cyrus Cousins et al.

AI systems are increasingly employed as decision aids, decision delegates, or autonomous decision-makers. This position paper argues that in many settings, particularly high-stakes decision-making, we need accurate cognitively-aligned AI systems that reason similarly to their users, and faithfully communicate their reasoning. We review evidence that cognitive alignment improves understandability and trustworthiness, and provide new survey data showing that many users find cognitive alignment "essential" when an AI's rationale for a judgment or action is important to them. We outline the gaps between existing alignment methods and what is needed to achieve cognitive alignment, and present a research agenda to address these gaps. We argue that cognitive misalignment represents a likely impediment to AI adoption in many envisioned applications, and that addressing it is important for creating AI systems on which users are both willing and justified to rely.