Aaron Marker

Aaron Marker, Joel Lehman, H. Andrew Schwartz

Digital platforms commonly optimize for satisfaction using signals such as ratings, likes, and sentiment, implicitly treating satisfaction as a proxy for user well-being. Psychological theory, however, characterizes well-being as a multidimensional construct that extends beyond satisfaction or short-term positivity. In this paper, we examine whether commonly used satisfaction signals capture expressions of well-being, and what types of content are associated with different well-being outcomes. Our study focuses on book consumption, a convenient domain wherein users engage substantially with fixed pieces of content and sometimes provide nuanced long-form feedback. Our results show that (a) rating scales and sentiment only loosely correlate with most facets of psychological well-being and (b) ratings and sentiment are more closely aligned with immediate and hedonic as opposed to enduring and eudaimonic expressions of well-being. Further, by linking reviews to book content, we find that themes related to values, and institutions like religion (Pearson r = 0.35) or human drives (r=.26) are associated with higher meaning and accomplishment respectively, while incivility (avg r = -.15) and past-focused language (avg r = -.12) are associated with lower well-being. These findings motivate richer outcome targets for content recommendation systems beyond satisfaction alone.

Aaron Marker, Oscar Kjell, Vasudha Varadarajan et al.

Person-level psychological assessment requires aggregating meaning across many messages from the same individual, a task that document-level training objectives were not explicitly designed for. We present a systematic, empirical comparison between architecturally matched traditional (a) base-transformers and (b) document-tuned-transformers (further contrastively fine-tuned at the document-level, sometimes referred to as "sentence transformers") under otherwise identical conditions. Comparing layer-wise and overall performance across two longitudinal mental health and psychological datasets, we find document-tuned models demonstrated a consistent improvement over base representations (increase in Pearson r of 13.4%, p=.015). Robustness analyses revealed document-tuned models remained more accurate under perturbations to word deletion, synonym replacement, typo injection, and back translation. Further, hedged language (e.g., `usually') was more characteristic of outcomes in document-tuned embeddings while abundance (e.g., `lot') was more characteristic of base-transformers, suggesting document-tuned models may better capture uncertainty. These results suggest representation choice impacts mental health prediction, document-tuned models often being more adept.