On the Role of Service Concept in IT
This work addresses the problem of understanding service concepts for IT departments in enterprises, but it appears incremental as it focuses on revealing an existing role rather than introducing new solutions.
The paper examines the central role of the service concept in IT, particularly as enterprises shift from expensive software projects to agile, component-based systems like SOA, REST, and cloud computing in response to economic challenges.
Hard times affecting world-wide economy have strong consequences and are challenging IT departments from all sorts of enterprises. Expensive software projects are replaced by component-based agile systems and paradigms like SOA, REST, cloud computing are the new buzz-words. Behind the canvas, the service concept plays a central role, which we try to reveal