Fulfillment Request Management (The approach)
This addresses integration challenges in BSS/OSS environments for telecom or IT industries, but it appears incremental as it builds on existing SOA concepts.
The paper tackles the problem of integrating Business Support Systems (BSS) and Operations Support Systems (OSS) by proposing Fulfillment Request Management (FRM) as a unified approach to handle orders, events, and processes, aiming to replace multiple systems with a single one for advantages like adaptation and interoperability.
In this paper we introduce the term FRM (Fulfillment Request Management). According to the FRM in a BSS / OSS environment we can use a unified approach to implement a SOA in order to integrate BSS with OSS and handle 1. Orders 2. Events 3. Processes. So in a way that systems like ESB, Order Management, and Business Process Management can be implemented under a unified architecture and a unified implementation. We assume that all the above mentioned are 'requests' and according to the system we want to implement, the request can be an event, an order, a process etc. So instead of having N systems we have 1 system that covers all the above (ESB, Order Management, BPM etc) With the FRM we can have certain advantages such as: 1. adaptation 2. Interoperability. 3. Re-usability 4. Fast implementation 5. Easy reporting. In this paper we present a set of the main principles in order to build an FRM System.