A novel display for situational awareness at a network operations center
This addresses the need for network operations centers in business enterprises to handle large amounts of information for maintaining network health, security, and performance, but it appears incremental as it focuses on a specific display design without broad methodological innovation.
The paper tackles the problem of managing complex global networks by presenting a design for a situational awareness display that visually aggregates data, identifies network problems, assesses their impact, and clarifies resource utilization, facilitating prioritization and team coordination.
As modern industry shifts toward significant globalization, robust and adaptable network capability is increasingly vital to the success of business enterprises. Large quantities of information must be distilled and presented in a single integrated picture in order to maintain the health, security and performance of global networks. We present a design for a network situational awareness display that visually aggregates large quantities of data, identifies problems in a network, assesses their impact on critical company mission areas and clarifies the utilization of resources. This display facilitates the prioritization of network problems as they arise by explicitly depicting how problems interrelate. It also serves to coordinate mitigation strategies with members of a team.