Do Open Source Software Developers Listen to Their Users?
This research addresses the usability gap in open source software, which is incremental as it highlights existing issues without proposing new solutions.
The study investigated how open source software developers handle user feedback and whether they consult usability experts, finding that most developers do not prioritize usability or seek expert advice.
In application software, the satisfaction of target users makes the software more acceptable. Open Source Software (OSS) systems have neither the physical nor the commercial boundaries of proprietary software, thus users from all over the world can interact with them. This free access is advantageous, as increasing numbers of users are able to access OSS; there are more chances of improvement. This study examines the way users feedback is handled by OSS developers. In our survey, we have also inquired whether OSS developers consult professional usability experts to improve their projects. According to the results, majority of OSS developers neither consider usability as their top priority nor do they consult usability experts.