Arabic Language Sentiment Analysis on Health Services
This work addresses a gap in Arabic language resources for sentiment analysis, particularly in the health domain, but it is incremental as it applies existing methods to new data.
The paper tackles the limited availability of Arabic sentiment analysis datasets by creating a new dataset from Twitter focused on health services opinions, and it applies various machine learning and deep learning algorithms to analyze sentiment, though no specific performance numbers are provided.
The social media network phenomenon leads to a massive amount of valuable data that is available online and easy to access. Many users share images, videos, comments, reviews, news and opinions on different social networks sites, with Twitter being one of the most popular ones. Data collected from Twitter is highly unstructured, and extracting useful information from tweets is a challenging task. Twitter has a huge number of Arabic users who mostly post and write their tweets using the Arabic language. While there has been a lot of research on sentiment analysis in English, the amount of researches and datasets in Arabic language is limited. This paper introduces an Arabic language dataset which is about opinions on health services and has been collected from Twitter. The paper will first detail the process of collecting the data from Twitter and also the process of filtering, pre-processing and annotating the Arabic text in order to build a big sentiment analysis dataset in Arabic. Several Machine Learning algorithms (Naive Bayes, Support Vector Machine and Logistic Regression) alongside Deep and Convolutional Neural Networks were utilized in our experiments of sentiment analysis on our health dataset.